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Outbound Call Centre Agent Jobs in Michigan (NOW HIRING)

Outdoor Adventures, Inc.

Call Center Agent

Bay City, MI · On-site

$13.75 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and ... The ideal candidate will be responsible for handling inbound and outbound calls, providing ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$12.50 - $16.50/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and ... The ideal candidate will be responsible for handling inbound and outbound calls, providing ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and ... The ideal candidate will be responsible for handling inbound and outbound calls, providing ...

Air Conditioning Contractor

Call Center Agent

Clinton, MI · On-site

$17 - $21/hr

Call Center Agent The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call ...

Air Conditioning Contractors of America

$17 - $21/hr

The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call Center Manager in ...

Professional Moving & Storage

Call Center Agent

Detroit, MI · On-site

$14.75 - $19.50/hr

We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

Professional Moving & Storage

Call Center Agent

Detroit, MI · On-site

$14.75 - $19.50/hr

We are seeking a Call Center Agent to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

M.I.N.D

Appointment Call Center Agent

Farmington Hills, MI · On-site

$19 - $23/hr

Manages a large volume of inbound and outbound calls in a timely manner. * Completes initial ... call center experience. Work Environment This job operates in a medical office facility. This role ...

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Outbound Call Centre Agent information

What is the difference between Outbound Call Centre Agent vs Inbound Call Centre Agent?

AspectOutbound Call Centre AgentInbound Call Centre Agent
Primary RoleMakes outgoing calls to prospects or customersHandles incoming calls from customers
Work EnvironmentCall centers focused on sales, telemarketing, or lead generationCustomer service centers, support lines
Required SkillsCommunication, persuasion, sales techniquesActive listening, problem-solving, customer service
Common CertificationsNone specific, sales or communication skills preferredCustomer service certifications often valued

While both roles involve working in call centers, Outbound Call Centre Agents focus on making outgoing calls for sales or marketing, whereas Inbound Call Centre Agents handle incoming customer inquiries and support. Understanding these differences helps in choosing the right career path or job application.

What does an outbound call centre agent do?

An outbound call centre agent makes phone calls to customers or prospects to promote products, gather information, or conduct surveys. They use scripts and customer data to communicate effectively, often working with customer relationship management (CRM) tools and following specific sales or service protocols.

What is an outbound call centre agent job?

An outbound call centre agent is a professional who makes calls to potential or existing customers to promote products, gather feedback, or conduct surveys. The role requires strong communication skills, patience, and often involves using customer relationship management (CRM) software. Agents typically work in a call centre environment and may need to meet sales or performance targets.

What cities in Michigan are hiring for Outbound Call Centre Agent jobs?

Cities in Michigan with the most Outbound Call Centre Agent job openings:

Call Center Agent

Bay City, MI • On-site

Outdoor Adventures, Inc.
Travel Arrangement Services • 201 - 500 employees
Learn more about Outdoor Adventures, Inc.external

$13.75 - $18.25/hr

Full-time

Re-posted 22 days ago

Job description

Call Center Agent

Location: Bay City, MI, 48708

Job Overview

We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries efficiently and professionally.

Key Responsibilities
  • Provide accurate information about products, services, and company policies.
  • Document customer interactions and update account information as needed.
  • Resolve customer complaints and escalate issues when necessary.
  • Maintain a high level of customer satisfaction and adhere to company standards.
  • Meet or exceed individual and team performance goals.
  • Collaborate with other departments to ensure customer needs are met.
Qualifications
  • High school diploma or equivalent.
  • Previous experience in a call center or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Proficient with computers and basic software applications.
  • Ability to work flexible hours, including evenings and weekends if required.
How to Apply

If you are passionate about delivering outstanding customer service and want to be part of a dynamic team, please submit your resume and cover letter to our HR department.

Apply