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Do you enjoy solving problems before they become problems? Are you passionate about creating an exceptional experience for every patient who walks through the door? Do you thrive in a fast-paced environment where every day brings something new?

If so, we are looking for someone just like you to join our Medical Assistant team!

WHAT SETS SHORELINE ORTHOPAEDICS APART

On our Medical Assistant team, you're much more than a rooming assistant, you are an essential part of the patient's journey. At Shoreline Orthopaedics, our Medical Assistants are trusted clinical partners who work side-by-side with orthopedic surgeons, physician assistants, nurse practitioners, athletic trainers, radiologic technologists, and a large support staff to deliver exceptional musculoskeletal care.

Our team enjoys:

• Opportunities to develop specialized orthopedic skills, including splinting, casting, brace fitting, procedure assistance, patient education, and postoperative care.
• A culture built on ownership, teamwork, continuous improvement, and compassion.
• Ongoing education, cross-training, and career growth within a growing orthopedic practice.
• The opportunity to make a meaningful difference by helping patients return to work, sports, and the activities they love.

We're committed to creating a workplace where employees feel valued, challenged, and supported while delivering exceptional care to every patient, every visit.

ABOUT THE POSITION

Shoreline Orthopaedics is seeking a Medical Assistant to join our clinical team.

This position provides both clinical and administrative support to physicians and advanced practice providers specializing in musculoskeletal care. The Medical Assistant helps ensure efficient patient flow, delivers high-quality clinical support, and creates an exceptional patient experience in a fast-paced orthopedic specialty practice.

ABOUT SHORELINE ORTHOPAEDICS

For more than 30 years, Shoreline Orthopaedics has proudly served West Michigan by providing comprehensive, compassionate, and state-of-the-art orthopedic care. We have built our reputation on honesty, integrity, clinical excellence, and an unwavering commitment to helping patients restore mobility and improve their quality of life.

At Shoreline, we believe exceptional patient care starts with exceptional people. We foster a culture of teamwork, accountability, continuous improvement, professionalism, and respect, where every employee plays an important role in our mission of providing outstanding orthopedic care.

ESSENTIAL DUTIES & RESPONSIBILITIES

Clinical Support

• Prepare exam rooms and ensure supplies and equipment are ready for patient care.
• Record patient histories, vital signs, medications, and symptoms.
• Apply and remove dressings, splints, braces, and casts as directed.
• Educate patients on treatment plans, rehabilitation protocols, and postoperative care.
• Maintain accurate documentation within the electronic medical record.
• Cross-cover other orthopedic specialties as needed.

Administrative Responsibilities

• Schedule appointments, procedures, and surgeries.
• Coordinate diagnostic imaging and therapy referrals.
• Communicate with patients regarding treatment plans and physician instructions.
• Maintain inventory and assist with supply ordering.
• Ensure compliance with organizational policies and regulatory requirements.

Additional Responsibilities

• Assist physicians during in-office procedures.
• Sterilize instruments and maintain infection prevention standards.
• Manage clinic phone communications according to provider-specific protocols.
• Obtain and maintain Cast Room Certification.
• Protect patient confidentiality and uphold patient rights.

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work independently while collaborating effectively with a multidisciplinary team
• Commitment to delivering compassionate, patient-centered care
• Ability to thrive in a fast-paced orthopedic environment

Education & Experience

• Graduate of an accredited Medical Assistant program
• Current CMA or RMA certification required
• Current CPR certification required

Physical Requirements

• Ability to stand for extended periods throughout the day
• Frequent computer use
• Ability to lift up to 50 pounds
• Ability to work safely around specialty orthopedic equipment and biohazardous materials while utilizing appropriate PPE
• Schedule flexibility Monday through Friday between 7:30 AM and 6:30 PM as needed, Occasional Weekends Voluntary

WHY YOU'LL LOVE WORKING HERE

When you join Shoreline Orthopaedics, you're joining a team that believes in supporting one another, investing in professional growth, and celebrating success together. We work hard, learn continuously, and genuinely enjoy caring for our patients and each other. If you're looking for more than just a job, a place where you can build a meaningful career and make a difference every day, we'd love to meet you!