Order Processing Manager Jobs in Hamilton, ON (NOW HIRING)

Sales and Logistics Coordinator

At Nix Sensor Ltd., we specialize in creating exceptional products that empower color professionals and consumers to unravel the mysteries of color. Our flagship product, the Nix Mini 3 offers a magical experience akin to the Photoshop eyedropper, bridging the gap between the physical and digital worlds. With Nix, users can seamlessly translate real-world colors into digital formats and vice versa.

We are looking for a dynamic individual to join our Operations / Sales Team. Someone with a passion for excellence.

Position Summary

The Sales and Logistics Coordinator plays a critical cross-functional role supporting Sales, Operations, and Finance by managing customer inquiries, coordinating shipments, and ensuring seamless order fulfillment. This position combines sales administration, customer service, and logistics coordination to deliver a high standard of service and operational efficiency.

The successful candidate acts as a central point of contact for internal teams, customers, distributors, and logistics providers, ensuring accurate order processing, timely delivery, and effective communication throughout the sales and fulfillment lifecycle.

NIX SENSOR LTD offers competitive salary packages, an incredible work environment, and career advancement opportunities.

What will you do?

Key Responsibilities

Sales Coordination & Customer Support

• Serve as a primary point of contact for incoming customer inquiries via email, phone, and web channels.
• Respond to sales inquiries, provide product information, and guide customers in selecting appropriate solutions.
• Prepare and issue quotes, including pricing and terms, in collaboration with Sales and Finance teams.
• Manage incoming sales leads and distribute to appropriate sales representatives.
• Support proposal development and maintain sales documentation and records.
• Act as first-level support for key accounts, distributors, and international partners.
• Coordinate customer needs including samples, demos, literature, and sales tools.
• Maintain and update CRM systems, shared drives, and sales reports.
• Monitor order progress and provide updates to internal stakeholders and customers.
• Assist in sales forecasting, reporting, and market research activities.

Order Processing & Fulfillment

• Process incoming customer orders, including e-commerce and aftermarket orders.
• Assess inventory availability across local and global warehouses to determine fulfillment strategy.
• Coordinate with Production for build-to-order items and track readiness for shipment.
• Provide shipment confirmations, tracking details, and product serial numbers to customers and sales teams.
• Maintain pricing matrices and support accurate order entry procedures.

Logistics & Shipping Coordination

• Manage global logistics for all inbound and outbound shipments.
• Coordinate shipment setup, ensuring all required information is complete and accurate.
• Prepare shipping documentation including:
  • Shipping labels
  • Packing slips
  • Commercial invoices
  • Customs and export documentation
• Liaise with courier and freight providers to schedule shipments and resolve delivery issues.
• Provide tracking information to customers and internal teams.
• Support return logistics, including coordinating inbound shipments and replacement units.
• Obtain shipping documentation from vendors and customers for incoming inventory or returns.

Inventory & Operational Support

• Monitor packaging and shipping supply inventory levels.
• Assist in coordinating and overseeing monthly inventory counts.
• Support returns processing, including basic hardware testing and replacement coordination.
• Ensure accurate data flow between Sales, Logistics, and Finance to trigger invoicing.
• Contribute to continuous improvement of operational processes and procedures.

Cross-Functional Collaboration

• Act as a communication conduit between Sales, Operations, Finance, and external stakeholders.
• Work closely with Finance to ensure accurate invoicing and sales reporting.
• Support commission tracking by ensuring sales are properly recorded and categorized.
• Assist in coordination of trade shows and marketing-related activities as required.

What will you need?

Qualifications & Experience

• Post-secondary education in Business, Supply Chain, Logistics, or a related field preferred.
• 2-5+ years of experience in a combined sales support, customer service, or logistics role.
• Experience with CRM systems and order management software.
• Knowledge of shipping, customs documentation, and international logistics is an asset.
• Strong understanding of sales processes and customer relationship management.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• High attention to detail and accuracy.
• Problem-solving mindset with the ability to manage competing priorities.
• Customer-focused with a proactive service approach.
• Proficient in Microsoft Office (Excel, Outlook, Word); experience with ERP systems is an asset.

Successful candidates must be able to pass a comprehensive background check

What We Value:

Creativity and Fresh Approaches: We thrive on innovative thinking and seek out unconventional solutions rather than cookie-cutter approaches.

Passion for Excellence: Our highly motivated team takes immense pride in crafting remarkable products.

No phone calls or agencies please.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

Nix Sensor Ltd.is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, Nix Sensor Ltdwill make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

Nix Sensor Ltd strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Nix Sensor Ltdwill not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.