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Order Processing Manager Jobs in Canton, MI (NOW HIRING)

LG

Sales Order Specialist - CONTRACTOR

Troy, MI · On-site

Order Management: * Receive, review, and process customer orders accurately and efficiently, and ensure orders follow company specifications and requirements. * Verify order details, including ...

Versatrans

Be Seen First

Customer Service Representative

Plymouth, MI · On-site

$18 - $21/hr

Support clients throughout the online ordering process * Review client artwork to ensure it meets suggested guidelines * Use Zendesk to manage incoming communication with customers * Coordinate ...

Relativity

Senior Manager, Order-to-Cash

Detroit, MI · On-site

$138K - $208K/yr

Posting Type Remote/Hybrid Job Overview The Order-to-Cash (OTC) organization manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue, serving as ...

Stoops Freightliner

Parts Manager

Wayne, MI · On-site

Order processing systems and experience with Procede. * Ability to create, manage and monitor financial budgets. * Ability to calculate figures and amounts such as discounts, interest, commissions ...

Slate Auto

Order and Delivery Operations Analyst

Troy, MI · On-site

$85K - $128K/yr

As an Order and Delivery Operations Analyst, you will be responsible for supporting the vehicle order management and fulfillment process. You will work cross functionally with Sales (Consumer and ...

Recar

Order and Delivery Operations Analyst

Troy, MI · On-site

$85K - $128K/yr

As an Order and Delivery Operations Analyst, you will be responsible for supporting the vehicle order management and fulfillment process. You will work cross functionally with Sales (Consumer and ...

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All JobsOrder Processing JobsOrder Processing Manager JobsOrder Processing Manager Jobs in Canton, MI

Order Processing Manager information

See Canton, MI salary details

$26.6K

$65.2K

$134.8K

How much do order processing manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for order processing manager in Canton, MI is $65,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $70,900.00 per year, depending on experience, location, and employer.

What is an order processing manager?

An Order Processing Manager oversees the entire order fulfillment process, ensuring that customer orders are processed accurately and efficiently. They manage a team responsible for coordinating inventory, shipping, and invoicing while optimizing workflows to meet business objectives. Their role involves collaborating with sales, logistics, and customer service teams to prevent delays and resolve order-related issues. Strong organizational and analytical skills are essential to streamline operations and improve order accuracy.

What are the key skills and qualifications needed to thrive as an order processing manager?

Order Processing Managers need strong organizational skills, attention to detail, and experience with order management or supply chain processes, usually backed by a degree in business or a related field. Familiarity with ERP systems, inventory management software, and order tracking tools is often required, along with knowledge of relevant industry standards. Excellent communication, problem-solving abilities, and team leadership are key soft skills that help one excel in this position. These skills are critical for ensuring accurate order fulfillment, reducing errors, and maintaining efficient workflow within the organization.

What are the typical challenges faced by an order processing manager?

Order Processing Managers often face challenges such as coordinating communication between sales, warehouse, and logistics teams to ensure timely and accurate order fulfillment. Managing unexpected delays, handling inventory discrepancies, and adapting to fluctuations in order volume are common aspects of this role. Success requires proactive problem-solving and the ability to prioritize tasks in a dynamic environment. Being prepared for these challenges helps you build a reliable order management process and maintain high levels of customer satisfaction.

What are the most commonly searched types of Order Processing jobs in Canton, MI? The most popular types of Order Processing jobs in Canton, MI are:
What cities near Canton, MI are hiring for Order Processing Manager jobs? Cities near Canton, MI with the most Order Processing Manager job openings:
Order Processing Manager jobs near you
Infographic showing various Order Processing Manager job openings in Canton, MI as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $65,215 per year, or $31.4 per hour.

Customer Service Specialist - Returns & E-Commerce

Brembo

Plymouth, MI • On-site

$16.25 - $21.50/hr

Full-time

Posted 25 days ago

Job description


Key Responsibilities
Returns Management
  • Manage and process aftermarket customer return requests, including RMAs, credits, replacements, and return authorizations.
  • Review return requests for accuracy, eligibility, documentation, and compliance with Brembo return policies.
  • Coordinate with customers, sales teams, warehouse operations, quality, and finance to ensure timely resolution of returns.
  • Track return status from request through final disposition.
  • Identify recurring return issues and communicate trends to internal teams for corrective action.
  • Support root cause analysis related to incorrect shipments, damaged goods, warranty concerns, cataloging issues, or customer order errors.
  • Maintain accurate return records and reporting within ERP, CRM, or other internal systems.
  • Help improve return processes to reduce cycle time, improve visibility, and enhance customer satisfaction.

E-Commerce Support
  • Support daily e-commerce order flow, including order review, processing, tracking, and issue resolution.
  • Work with internal teams and external customers to resolve e-commerce order discrepancies, shipping issues, payment or credit questions, and product availability concerns.
  • Monitor customer portals, online order platforms, and marketplace-related activity where applicable.
  • Ensure product, pricing, availability, and order data are accurate across relevant systems.
  • Assist with e-commerce customer onboarding, portal navigation, and order support.
  • Partner with sales, customer service, product management, and supply chain teams to improve the digital customer experience.
  • Help identify opportunities to streamline order processing, improve response times, and reduce manual work.

Customer & Internal Support
  • Serve as a key point of contact for assigned customers regarding returns, e-commerce order issues, and aftermarket service inquiries.
  • Provide timely, professional, and accurate communication to customers and internal stakeholders.
  • Support sales team members with customer follow-up, account issue resolution, and order/return visibility.
  • Collaborate with product management on fitment, catalog, and application-related questions.
  • Work closely with logistics and warehouse teams to resolve shipping, receiving, and inventory concerns.
  • Assist finance with credit memo support, deduction research, and return-related documentation.

Reporting & Process Improvement
  • Prepare regular reports related to returns, credits, e-commerce order issues, and customer service metrics.
  • Track KPIs such as return cycle time, open RMA aging, credit processing time, order issue resolution, and customer response time.
  • Identify process gaps and recommend improvements to increase efficiency and customer satisfaction.
  • Support continuous improvement initiatives within the Aftermarket organization.
  • Maintain organized records, documentation, and standard operating procedures for returns and e-commerce support activities.

Required Qualifications
  • 2+ years of experience in automotive aftermarket, customer service, returns management, e-commerce operations, order management, or related field.
  • Strong understanding of automotive aftermarket customers, distribution channels, and order fulfillment processes.
  • Experience working with ERP, CRM, customer portals, or order management systems.
  • Excellent communication, follow-up, and problem-solving skills.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Proficiency in Microsoft Office, especially Excel, Outlook, and Teams.
  • Ability to work cross-functionally with sales, logistics, finance, product, and customer service teams.
  • Professional customer-first mindset with the ability to handle urgent or sensitive issues effectively.

Preferred Qualifications
  • Experience with automotive brake components, performance parts, or replacement parts distribution.
  • Familiarity with e-commerce platforms, B2B portals, marketplace order processing, or digital catalog systems.
  • Experience with SAP, Microsoft Dynamics, Salesforce, Power BI, or similar business systems.
  • Knowledge of return authorization processes, credit memo workflows, warranty support, and claims processing.
  • Understanding of automotive cataloging, part numbers, fitment data, ACES/PIES, or product application data.
  • Experience supporting national retailers, warehouse distributors, e-commerce customers, or large aftermarket accounts.
  • SAP

Key Competencies
  • Customer Focus
  • Problem Solving
  • Attention to Detail
  • Accountability
  • Communication
  • Cross-Functional Collaboration
  • Process Improvement
  • Sense of Urgency
  • Data Accuracy
  • Aftermarket Business Understanding

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