Order Manager Jobs in Dallas, TX (NOW HIRING)

Health & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP

Financial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)

Time Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options

Career Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities 

Additional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.

Note: benefits eligibility may be based on employment status, tenure, location, or other factors

• Receive and process customer purchase orders, releases, and order revisions within Oracle ERP and associated business systems.

• Coordinate customer orders from receipt through manufacturing, assembly, testing, shipment, and final delivery.

• Manage production order status for ILA shelters, telecommunications cabinets, and related products manufactured within the SMAC.

• Coordinate daily with Engineering, Procurement, Manufacturing, Warehouse, Logistics, Quality, Finance, and Project Management teams to ensure customer delivery commitments are achieved.

• Maintain accurate production schedules, shipment schedules, and backlog reporting.

• Monitor customer requested delivery dates and proactively communicate schedule changes or risks.

• Coordinate material availability and work with Procurement to resolve shortages impacting production.

• Work closely with Manufacturing Supervisors to prioritize production based upon customer commitments and project schedules.

• Serves as a key cross-functional coordinator between Manufacturing, Operations, Engineering, Procurement, Logistics, Finance, and Customer Project Teams. 

• Coordinate outbound shipments including freight scheduling, shipping documentation, and customer delivery requirements.

• Interface with customers regarding order status, shipment schedules, pricing inquiries, engineering changes, and delivery updates.

• Review engineering change notices (ECNs) and customer change requests to ensure manufacturing orders remain accurate.

• Support milestone tracking for customer projects including manufacturing start, assembly completion, factory acceptance testing (FAT), shipment, and delivery.

• Review inventory availability and coordinate with Warehouse personnel to ensure material readiness.

• Investigate delivery delays and identify root causes while driving corrective actions.

• Assist Finance with customer invoicing support, shipment verification, and resolution of order-related issues.

• Prepare recurring reports including:

  • Order Backlog

  • Production Status

  • Customer Delivery Forecasts

  • On-Time Delivery (OTD)

  • Manufacturing Throughput

  • Open Order Reporting

• Participate in daily production meetings and customer project review meetings.

• Support continuous improvement initiatives focused on order accuracy, customer satisfaction, manufacturing efficiency, and on-time delivery.

• Provide backup support for other Order Management Coordinators and operational functions as needed.

Managerial Responsibility

• No direct reports.

Travel/Shift Requirements

• Primarily office-based at the SMAC facility located in Denton, Texas.
• Occasional travel (<10%) to customer locations, supplier facilities, or Telamon offices as business needs require.

Physical Demands

• Primarily office environment with frequent interaction on the manufacturing floor.

• Ability to sit, stand, and walk throughout the production facility.

• Frequent computer and keyboard use.

• Occasionally lift materials up to 25 pounds.

• Ability to safely work in a manufacturing environment while following all safety procedures.

• Talking/Hearing: Frequently - required for phone calls, video meetings, and team/customer interactions.

• Vision: Constant - required to read emails, review orders, input data, and prepare reports (use of computer screen for extended periods).

• Typing/Keyboarding: Constant - data entry and email communication.

Skills and Abilities Required

• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Strong customer service orientation.
• High attention to detail and accuracy.
• Ability to work cross-functionally with multiple departments.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word, Teams).
• Experience utilizing Oracle ERP, Oracle Order Management, or similar ERP systems preferred.
• Working knowledge of inventory management, manufacturing operations, logistics, and production scheduling preferred.
• Experience interpreting production schedules, customer purchase orders, and engineering documentation is preferred.

Education and Experience Required

• High school diploma required; associate or bachelor's degree preferred.
• Minimum of three (3) years of Order Management, Customer Service, Manufacturing Coordination, Supply Chain, or Operations experience.
• Telecommunications manufacturing experience preferred.
• Experience with Oracle ERP, Manufacturing, or Order Management systems strongly preferred.
• Experience supporting large infrastructure, telecommunications, or manufacturing programs is highly desirable.