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Order Management Associate Jobs in Norwalk, CT (NOW HIRING)

The Jewish Board

Case Associate

Bronx, NY · On-site

$21.98/hr

... in order to help residents live in the community as independently as possible. KEY ESSENTIAL ... Supports residents toward the goal of medication management independence, including appropriate ...

jbfcs

Case Associate

Bronx, NY · On-site

... in order to help residents live in the community as independently as possible. KEY ESSENTIAL ... Supports residents toward the goal of medication management independence, including appropriate ...

jbfcs

Case Associate

Bronx, NY · On-site

... in order to help residents live in the community as independently as possible. KEY ESSENTIAL ... Supports residents toward the goal of medication management independence, including appropriate ...

jbfcs

Case Associate

Bronx, NY · On-site

... in order to help residents live in the community as independently as possible. KEY ESSENTIAL ... Supports residents toward the goal of medication management independence, including appropriate ...

The Jewish Board

Case Associate

Bronx, NY · On-site

$21.98/hr

... in order to help residents live in the community as independently as possible. KEY ESSENTIAL ... Supports residents toward the goal of medication management independence, including appropriate ...

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Order Management Associate information

See Norwalk, CT salary details

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How much do order management associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for order management associate in Norwalk, CT is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.96 and $24.05 per hour, depending on experience, location, and employer.

What does an order management associate do?

An Order Management Associate is responsible for processing and managing customer orders from initiation to delivery. They ensure orders are accurately entered into the system, coordinate with various departments like sales, logistics, and customer service, and resolve any issues that arise during the order fulfillment process. Their goal is to ensure timely delivery and customer satisfaction while maintaining accurate records and compliance with company policies.

What are the key skills and qualifications needed to thrive as an order management associate, and why are they important?

To thrive as an Order Management Associate, you need strong organizational skills, attention to detail, and knowledge of order processing and supply chain concepts, often supported by a relevant degree or experience in logistics or business. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to multitask help you excel in customer interactions and cross-functional coordination. These skills ensure accurate and timely order fulfillment, customer satisfaction, and efficient workflow within the organization.

What are some common challenges faced by order management associates, and how can they be addressed?

Order Management Associates often encounter challenges such as managing high volumes of orders, resolving discrepancies between purchase orders and inventory, and ensuring timely communication with customers and internal teams. Staying organized, being detail-oriented, and utilizing order management software efficiently can help address these challenges. Building strong relationships with colleagues in sales, logistics, and customer service also supports smoother operations and faster problem resolution.

What is the difference between Order Management Associate vs Customer Service Representative?

AspectOrder Management AssociateCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, resolving issues, and providing product or service information
Skills & CertificationsERP systems, order processing, communication skillsCommunication, problem-solving, CRM software familiarity
Work EnvironmentOffice setting, often within logistics or supply chain teamsCall centers, retail, or service-oriented environments
Industry UsageSupply chain, logistics, retailRetail, telecommunications, banking

While both roles involve customer interaction, the Order Management Associate focuses on processing orders and managing the supply chain, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is order management a good career?

Order management is a viable career that involves coordinating and processing customer orders, often requiring skills in communication, organization, and familiarity with enterprise resource planning (ERP) systems. It offers opportunities for advancement into supervisory or specialized roles and is commonly found in industries like retail, manufacturing, and logistics.

What cities near Norwalk, CT are hiring for Order Management Associate jobs?

Cities near Norwalk, CT with the most Order Management Associate job openings:

Order Management Associate jobs near you
Infographic showing various Order Management Associate job openings in Norwalk, CT as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $43,387 per year, or $20.9 per hour.

Case Associate

The Jewish Board

Bronx, NY • On-site

$21.98/hr

Full-time

Re-posted 14 days ago

Job description

PURPOSE:
The Jewish Board's Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual's journey.
POSITION OVERVIEW:
The Case Associate is the intermediate level of direct care staff working with residents of the Jewish Board supported housing programs in order to help residents live in the community as independently as possible.
KEY ESSENTIAL FUNCTIONS:
Resident Support
  • May carry a caseload of residents
  • Provides services to those residents within the scope of program regulations and agency mission.
  • Evaluates and assesses independent living skills, and supports residents in meeting individual goals.
  • Advocates on behalf of residents with other services providers.
  • If carrying a caseload, links residents to community based treatment and collaborate with other service providers when coordinating services.
  • If carrying a caseload, practices person-centered and collaborative service planning with residents, also ensuring service plans are completed and signed by residents according to regulatory guidelines and standards.
  • Interprets and explains agency policies and procedures to residents.
  • Supports residents toward the goal of medication management independence, including appropriate person-centered interventions.
  • Conducts monthly unit/apartment inspections.
  • Provides resident escorts to appointments as needed.
  • Assist residents with moving, carrying groceries, laundry, and other household items as needed.

Administrative Support and Coordination
  • Participates in regular staff meetings and trainings. May be asked to travel to some off-site meetings and trainings.
  • Participates in planning and execution of special and holiday events.
  • Completes regular and timely documentation of all resident interactions, including progress and informational notes.
  • Insures progress notes meet monthly billing documentation requirements, if applicable.
  • Files incident reports as appropriate.
  • Facilitates monthly roommate meetings when appropriate.

CORE COMPETENCIES for the position include:
Knowledge and Attributes
  • Understanding of how mental illness, substance use disorders, or trauma can affect the lives of individuals in the community.
  • Experience working with individuals living with serious mental illness, substance use disorders, or trauma required.
  • Knowledge of local and state health and human service systems and their navigation.
  • Understanding of the demanding processes of stabilization and recovery.
  • Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness.
  • Compassion and respect for vulnerable individuals.
  • Openness to approaching the work through an anti-racist lens, engaging in continuous learning, and putting that learning into practice to support our diverse resident population.
  • The ability to stay calm in a variety of situations, some of which may be stressful.
  • Patience and empathy for individuals on their journey to recovery.

Skills
  • Communication: Conveys information clearly and concisely, both verbally and in writing; practices active listening; engages residents respectfully.
  • Self-sufficiency and initiative: Assesses, initiates, and completes tasks independently; contributes to the organization's mission and team's goals; researches and pursues professional development opportunities.
  • Interpersonal relations: Demonstrates cultural sensitivity, interacts with colleagues and residents professionally and respectfully.
  • Problem-solving: Analyzes situations objectively, generates or researches solutions independently
  • Quality assurance: Attends to detail, follows standard operating procedures, and consistently produces work of high quality.
  • Teamwork: Works collaboratively with teams and models collaborative teamwork, takes appropriate action on constructive feedback.
  • Organizational skills: Manages time effectively; respects deadlines; prioritizes multiple, emerging, and complex demands; demonstrates flexibility.
  • Crisis management: Identifies situations in the environment that can evolve into a crisis, maintains calm during a crisis, has solid crisis de-escalation skills or is willing to learn specific skills to de-escalate a crisis.
  • Good judgement: Manages risk and ensures safety of residents independently recognizes and acts on situations requiring intervention by a supervisor or higher authority.

EDUCATIONAL/TRAINING REQUIRED:
  • AA degree and two years of experience in a community mental health setting or
  • HS/HSE degree and at least five (5) years of experience in a community mental health setting.

COMPUTER SKILLS REQUIRED:
  • Familiarity with Microsoft Office suite of products (Excel, Word, PowerPoint, etc.).
  • Ability and willingness to learn new systems and application software.

WORK ENVIRONMENT/PHYSICAL EFFORT
  • Ability to travel to visit residents in apartments or to escort residents in the community.
  • Valid driver's license and willingness to drive agency van preferred.
  • Ability to lift 25 pounds to assist residents and to manage stairs in walk-up buildings as needed.

We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.

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