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Order Desk Associate Jobs in California (NOW HIRING)

NVISION Eye Centers

Front Desk Associate

Gardena, CA · On-site

$19 - $23/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

NVISION Eye Centers

Front Desk Associate

Laguna Hills, CA · On-site

$19 - $23/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

NVISION Eye Centers

Front Desk Associate

Torrance, CA

$23 - $30/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

NVISION Eye Centers

Front Desk Associate

San Leandro, CA

$15.75 - $20.25/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

NVISION Eye Centers

Front Desk Associate

San Leandro, CA · On-site

$15.75 - $20.25/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

NVISION Eye Centers

Front Desk Associate

Encinitas, CA · On-site

$20 - $30/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

NVISION Eye Centers

Front Desk Associate

Covina, CA

$14.75 - $18.75/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

NVISION Eye Centers

Front Desk Associate

Torrance, CA · On-site

$19 - $23/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

NVISION Eye Centers

Front Desk Associate

Gardena, CA

$19 - $23/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

NVISION Eye Centers

Front Desk Associate

San Leandro, CA · On-site

$15.75 - $20.25/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

NVISION Eye Centers

Front Desk Associate

Covina, CA · On-site

$14.75 - $18.75/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

NVISION Eye Centers

Front Desk Associate

Gardena, CA · On-site

$19 - $23/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

NVISION Eye Centers

Front Desk Associate

Sacramento, CA · On-site

$21 - $23/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

NVISION Eye Centers

Front Desk Associate

Torrance, CA · On-site

$23 - $30/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

NVISION Eye Centers

Front Desk Associate

Encinitas, CA

$20 - $30/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

NVISION Eye Centers

Front Desk Associate

Roseville, CA · On-site

$14.75 - $18.75/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

NVISION Eye Centers

Front Desk Associate

Torrance, CA · On-site

$19 - $23/hr

Audits invoices against purchase orders, researches discrepancies, and approves for payment. * Investigates problems with obtaining payment for bills. * Makes concrete attempts to add value or to ...

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Order Desk Associate information

What is an order desk associate?

Order Desk Associates are professionals responsible for processing customer orders, managing inventory levels, and ensuring accurate and timely fulfillment of customer requests. They interact with customers, sales teams, and warehouse staff to confirm order details, resolve issues, and provide updates on order status. Their role often involves data entry, attention to detail, and strong communication skills to maintain smooth order operations.

What are the key skills and qualifications needed to thrive as an order desk associate?

To thrive as an Order Desk Associate, you need strong organizational skills, attention to detail, and experience with order processing, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, order entry software, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving abilities, and a customer-oriented mindset are standout soft skills in this position. These competencies ensure accurate order fulfillment, efficient workflow, and high levels of customer satisfaction.

What are some common challenges faced by order desk associates and how can they be managed?

Order Desk Associates often encounter challenges such as handling high volumes of orders during peak times, resolving discrepancies between customer requests and inventory availability, and maintaining clear communication between sales, warehouse, and shipping teams. Staying organized, using order management software efficiently, and developing strong problem-solving skills can help manage these challenges. Building good relationships with team members and customers also ensures smoother resolution of issues and a more positive work environment.

What is the difference between Order Desk Associate vs Customer Service Representative?

AspectOrder Desk AssociateCustomer Service Representative
Required CredentialsHigh school diploma, basic computer skillsHigh school diploma, communication skills
Work EnvironmentOffice, warehouse, or retail settingsCall centers, retail stores, office environments
Employer & Industry UsageRetail, wholesale, logisticsRetail, service, telecommunications
Common Search & Comparison IntentOrder processing, inventory managementCustomer support, issue resolution

While both roles involve interacting with customers and handling inquiries, the Order Desk Associate primarily focuses on processing orders, managing inventory, and ensuring accurate order fulfillment. In contrast, the Customer Service Representative handles a broader range of customer issues, including complaints and service inquiries. Understanding these differences helps employers and job seekers identify the right role based on skills and industry needs.

What cities in California are hiring for Order Desk Associate jobs?

Cities in California with the most Order Desk Associate job openings:

Order Desk Associate jobs near you

Front Desk Associate

NVISION Eye Centers

Gardena, CA • On-site

$19 - $23/hr

Full-time

Re-posted 7 days ago

Job description

Overview
NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.
This position is primarily responsible for acting as the first point of contact for all patients in a high traffic medical office. Duties include phone management, initial screening of calls to determine information that is needed, confirming and rescheduling appointments. The position will be responsible for coordinating patient files and ensuring that proper documentation is in each file. They will be an intricate part of the flow of the center and responsible for making sure that each patient is seen in a timely manner by performing the following duties.
Responsibilities
  • Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
  • Coordinates patient files and ensures that proper documentation is in each file.
  • Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
  • Obtains authorizations for any medical patients.
  • Scans and enters insurance cards and ensures accuracy of information.
  • Audits invoices against purchase orders, researches discrepancies, and approves for payment.
  • Investigates problems with obtaining payment for bills.
  • Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
  • Prepares charts for next day's appointments.
  • Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
  • Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.

Qualifications
  • 2+ years Ophthalmology experience or healthcare experience preferred
  • High School Diploma or equivalent
  • Desire to provide an exceptional patient experience

Min
USD $19.00/Hr.
Max
USD $23.00/Hr.

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