Oracle Manager Jobs in Naples, FL (NOW HIRING)

Job Title: Product Support Specialist
Bonita Springs, FL, USA, 34134
Employment Status: Full-time
Posting Start Date: 8/21/26
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.
Job Purpose
The Product Support Specialist is responsible for administering manufacturer warranty claims for Herc-owned equipment. This role evaluates equipment failures to determine warranty eligibility, submits and manages claims in accordance with manufacturer requirements, and tracks reimbursement through completion. The specialist works independently once trained and serves as a key liaison between Herc branch personnel and equipment manufacturers to minimize equipment downtime and maximize warranty recovery.
What you will do...

• Review work orders to determine whether equipment failures fall within manufacturer warranty guidelines or qualify for goodwill or extended warranty consideration.
• Submit warranty claims accurately and timely through manufacturer warranty systems and portals.
• Monitor and manage open warranty claims to ensure proper disposition, reimbursement, and processing by Accounting.
• Work directly with manufacturer representatives to negotiate additional warranty coverage for repetitive failures or failures occurring shortly outside standard warranty periods.
• Provide ongoing support to branch technicians and management to reduce equipment downtime for assigned manufacturers.
• Ensure all warranty claims are submitted within 30 days of receipt.
• Identify and resolve aged warranty claims, ensuring claims are closed or disposed of within 90 days.
• Review and submit all warranty claims related to work orders received during the current month.

Requirements

• Bachelor's degree preferred.
• Technical schooling and/or relevant certifications preferred.
• Minimum of 1 year of office or administrative experience.
• Fleet experience preferred.
• Maintenance or equipment service experience preferred.

Skills

• Mid to advanced proficiency with computer software applications.
• Strong working knowledge of electrical and mechanical systems.
• Experience with Oracle and/or Counter software is a plus.
• Proficiency in Microsoft Office, with strong emphasis on Excel (including formulas).
• Ability to prioritize work and manage multiple tasks with minimal supervision.
• Strong attention to detail and organizational skills.
• Excellent verbal, written, and interpersonal communication skills.
• Proven ability to work both independently and collaboratively within a team environment.

Req #: 71166
Pay Range: $65,000 - $75,000
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.