Define and own the global Salesforce vision, target state architecture, and roadmap
Define and execute the roadmap for embedding AI and agentic capabilities into the Salesforce platform (e.g., Agentforce and approved custom agent integrations), driving measurable reduction of manual work across the GPO lifecycle.
Act as the enterprise Product Manager for Salesforce, prioritizing initiatives across business units and regions
Lead the consolidation of multiple Salesforce implementations and Group Purchasing Organization (GPO) solutions into a single, scalable global instance
Define and manage Agile sprints, including backlog refinement, sprint planning, execution, and delivery tracking. Evolve delivery from project execution toward a product-centric and AI-enabled operating model, leveraging AI-assisted prioritization/triage, automation, and quality gates to increase delivery speed and platform reliability.
Provide hands on project and delivery leadership, coordinating internal teams and owning partner governance, including SI relationship and performance management (SOW oversight, delivery quality, and commercial management such as budget and invoicing), Salesforce account team engagement, ISV/AppExchange solution evaluation and selection, and vendor risk/compliance management
Oversee and govern Salesforce integrations with:
o SaaS platforms such as Oracle Fusion Order Management, Microsoft Business Central, HubSpot & Sirion CLM
o Data platforms such as Snowflake
o Other SaaS and custom-built applications
Establish guardrails and governance for AI/agentic capabilities, including human-in-the-loop design, escalation paths, auditing/traceability, and compliance-by-design.
Champion modern engineering practices, including AI-enhanced analysis and delivery workflows, automated testing, and CI/CD pipelines for Salesforce and integrations
Balance global standardization with regional and functional business needs
Drive global readiness for Salesforce programs, including multi-language and multi-currency design, rollout, and support across regions
Drive organizational change management and user adoption strategies across regions, ensuring training, communication, and support are aligned with rollout milestones
Communicate platform strategy, roadmap progress, risks, and decisions to senior leadership
Partner with Enterprise Architecture, Security, and IT teams to ensure scalability, compliance, and long term sustainability