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Optum Telephone Triage Jobs (NOW HIRING)

divvyDOSE

Registered Nurse - OBGYN

Poughkeepsie, NY · On-site

Optum NY, is seeking a Registered Nurse - OBGYN to join our team in Poughkeepsie, NY. Optum is a ... Assists physician or other provider with clinical procedures, performs telephone triage as needed ...

UnitedHealthcare

Registered Nurse - OBGYN

Yorktown, NY · On-site

Optum NY, is seeking a Registered Nurse - OBGYN to join our team in Poughkeepsie, NY. Optum is a ... Assists physician or other provider with clinical procedures, performs telephone triage as needed ...

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Optum Telephone Triage information

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How much do optum telephone triage jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for optum telephone triage in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

What is an Optum Telephone Triage nurse?

An Optum Telephone Triage nurse is a registered nurse who provides medical advice and support to patients over the phone. They assess symptoms, provide guidance on appropriate care, and help determine whether a patient needs to seek in-person treatment or can manage their condition at home. These nurses use standardized protocols and their clinical expertise to ensure patients receive safe and effective care without needing to visit a healthcare facility. Their role is crucial in managing patient concerns, reducing unnecessary emergency room visits, and improving access to care.

What are the key skills and qualifications needed to thrive as an Optum Telephone Triage nurse?

To thrive as an Optum Telephone Triage Nurse, you need a registered nursing license, strong clinical assessment skills, and experience in acute or ambulatory care settings. Familiarity with triage protocols, electronic health record (EHR) systems, and standardized telehealth assessment tools is typically required. Excellent communication, critical thinking, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities are vital for accurately assessing patient needs remotely, ensuring patient safety, and delivering high-quality care through effective phone-based interactions.

What are some common challenges faced by Optum Telephone Triage nurses, and how can they be effectively managed?

Optum Telephone Triage nurses often face challenges such as managing high call volumes, quickly assessing patient needs without visual cues, and ensuring accurate documentation. Successfully navigating these challenges involves strong communication skills, clinical judgment, and familiarity with triage protocols and electronic health records. Access to ongoing training, supportive team structures, and collaboration with other healthcare professionals help nurses manage these demands and deliver high-quality care remotely.

What are popular job titles related to Optum Telephone Triage jobs?

For Optum Telephone Triage jobs, the most frequently searched job titles are:

Infographic showing various Optum Telephone Triage job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

Special Procedures RN (MNA) Oncology Triage Atrius | , | Health

Boston, MA • On-site

divvyDOSE
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about divvyDOSEexternal

$43.63 - $81.04/hr

Other

Retirement

Re-posted 7 days ago

Job description

Triage Nurse

Explore opportunities with Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Under direction of the department chief, nurse leader or designee, the nurse's responsibilities include assessment, planning, implementation and evaluation of nursing care for a complex patient population. The triage nurse duties include but are not limited to: Providing telephone triage and clinical advice appropriately; coordinating follow-up care of patients, providing patient education, case management support, and practice management support. The role requires clinical expertise, critical thinking, collaborative practice, excellent communication skills and an understanding of the principles and practices of Oncology.

Position Details:

  • Location: 133 Brookline Avenue, Boston, MA
  • Department: Oncology
  • Schedule: 30HRS Weekly, days to be determined

Primary Responsibilities:

  • Build therapeutic and supportive relationships with patients and families, providing education and managing care transitions
  • Conduct telephone triage, escalate concerns appropriately, and support the clinical team with ongoing care coordination
  • Deliver patient education and instructions for pre- and post-infusion care; maintain accurate documentation and confidentiality
  • Coordinate treatments with hospital partners
  • Assists patients/families with services including but not limited to primary care, specialty care visits, skilled homecare, palliative care, hospice care (including hospice residence), and/or skilled nursing facility, to ensure appropriateness of services and expedite transitions of care
  • Facilitates communication between patients' hospital-based care team and practice based care team when needed or requested
  • Contribute to quality improvement initiatives, mentor nursing staff, and uphold high standards of patient service and safety
  • Maintain compliance with safety standards, credentialing, and certifications (BCLS, and specialty certifications)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma or equivalent
  • Completed an accredited Registered Nurse education program
  • Active and unrestricted RN licensure in the state of MA
  • American Heart Association Basic Life Support (BLS)
  • Experience in oncology or infusion nursing
  • Solid understanding of chemotherapy and infusion protocols

Preferred Qualifications:

  • Bachelor of Science in Nursing (BSN)
  • 5+ years of relevant experience in Oncology setting
  • Experience with an electronic medical records system, EPIC experienced

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $43.63 - $81.04 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

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