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Optum Customer Service Representative Jobs in Puerto Rico

Insight Communications

PR · On-site

$19K - $20K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Abbott

Associate Customer Service

Arecibo, PR · On-site

$12.50 - $17.25/hr

Perform pro- active follow - up calls to sales representatives / complaints to obtain implant ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

Abbott

Associate Customer Service

Arecibo, PR

$12.50 - $17.25/hr

Perform pro- active follow - up calls to sales representatives / complaints to obtain implant ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

Jet Aviation

Customer Service Agent

Carolina, PR · On-site

$13.50 - $18.25/hr

Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...

Jet Aviation

Customer Service Agent

Carolina, PR

$14 - $15/hr

Minimum Requirements * 1-2 years of experience in an FBO or customer service-related field ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...

Tetra Tech

Customer Service Specialist

Ponce, PR

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... The base salary rate represents the low and high end of the compensation scale for this role.

Merck & Co.

$13.50 - $18.50/hr

Vaccine Customer Representative: S2 Level - - The • Vaccine Customer Representative (VCR ... Pharmaceutical Sales Training, Sales Services, Sales Territory Management, Vaccine ...

Tetra Tech, Inc.

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... The base salary rate represents the low and high end of the compensation scale for this role.

Pep Boys

PR · On-site

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

Cust Care Rep I-Bilingual (US) Customer Care Representative I Hybrid 1: This role requires ... Researches and analyzes data to address operational challenges and customer service issues.

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

Cust Care Rep I-Bilingual (US) Customer Care Representative I Hybrid 1: This role requires ... Requires a HS diploma or equivalent and previous experience in an automated customer service ...

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Optum Customer Service Representative information

What does an Optum Customer Service Representative do?

An Optum Customer Service Representative assists customers with inquiries related to health insurance plans, benefits, claims, billing, and coverage options. They communicate with customers via phone, email, or chat to resolve issues, provide information, and ensure customer satisfaction. Representatives are trained to handle sensitive health information securely and must maintain a high level of professionalism and empathy while assisting members. They may also collaborate with other departments to address complex questions or concerns.

What are the key skills and qualifications needed to thrive as an Optum Customer Service Representative, and why are they important?

To thrive as an Optum Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These skills are crucial for delivering accurate information, resolving customer issues efficiently, and ensuring a positive experience for Optum members.

What are some common challenges faced by Optum Customer Service Representatives and how can they be managed?

Optum Customer Service Representatives frequently encounter complex inquiries related to healthcare benefits, claims, and insurance policies. Navigating these topics requires strong problem-solving skills and the ability to communicate clearly with members who may be stressed or confused. Representatives must also adapt to evolving systems and policies while meeting performance metrics such as call resolution time and customer satisfaction. Managing these challenges involves continuous learning, leveraging available resources, and collaborating closely with team leads and subject matter experts to provide accurate assistance.

What are popular job titles related to Optum Customer Service Representative jobs in Puerto Rico?

For Optum Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Optum Customer Service Representative jobs in Puerto Rico look for?

The top searched job categories for Optum Customer Service Representative jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Optum Customer Service Representative jobs?

Cities in Puerto Rico with the most Optum Customer Service Representative job openings:

Optum Customer Service Representative jobs near you
Infographic showing various Optum Customer Service Representative job openings in Puerto Rico as of August 2026, with employment types broken down into 84% Full Time, and 16% Temporary. Highlights an 100% In-person job distribution.

Representante de Servicio al Cliente

Insight Communications

PR • On-site

$19K - $20K/yr

Full-time

Re-posted 7 hours ago

Job description

Job Description

Department

Operational

Location

342 San Luis St., Suite 304, San Juan, PR 00920

Position

Customer Service Representative

Reports to

German Muñoz

Title

Director of operations

Position type:

Full time

Part time

Contract

In house

Shift hours: 40 weekly

Operating: Monday to Sunday, rotating shifts

Extent

No extent

General purpose

The customer service representative will act as a link, providing information about the services or product and will channel any request or problem that requires attention, providing the corresponding guidance. Among the qualities of the representative, the main one is to help the client with patience in an empathic way, maintaining their ability to have control of the call and efficiently communicate the information. The objective is to guarantee quality service, respond effectively to customer inquiries and maintain high customer satisfaction. Manage incoming calls and customer service inquiries. Identify and evaluate the needs of customers to achieve their satisfaction.

RESPONSIBILITIES AND COMPETENCES
  • Manage a large number of incoming calls.
  • Identify and evaluate the needs of customers to achieve their satisfaction.
  • Provide accurate, valid and complete information.
  • Comply with the level of service and productivity goals established by the campaign / company for which the calls are being answered.
  • Maintain quality and productivity in accordance with the provisions of the Company.
  • Inform your immediate supervisor of any situation that arises, both customers and employees that may affect the proper functioning of the company.
  • Correctly register the information in the contact system.
  • Follow communication procedures, guidelines and policies.
  • Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.
WORK EXPERIENCE REQUIREMENTS
  • Minimum of 6 months of demonstrable customer service experience or experience as a customer service representative.
  • Great capacities to maintain telephone contact and for active listening.
  • Customer orientation and ability to adapt / respond to different types of personalities.
  • Knowledge and domain with computerized equipment.
  • Excellent in keyboard handling and data entry.
  • Trained to work under pressure and able to respond to high volume of work.
  • Ability to work in a team.
  • Excellent verbal and written communication skills.
  • Good diction.
  • Availability of schedules and rotating shifts.
  • Possess high professionalism and ability to deal with clients and colleagues.
Academic requirements
  • Post-Secondary Studies (Associate Degree or equivalent, preferably in Business Administration)
DEMANDS
  • I work seated for approximately 7 to 8 hours to be able to successfully fulfill its essential functions.
  • Exposed to use of computerized equipment at all times to perform its functions.
  • Vision, speaking and listening are required to perform their functions and capable of being understood.
  • Be available to work overtime in cases of operational need that may be required.

APPROVED by

Maria Miranda De Jesús

Title

HR & Finance Director

Employee sing

Date


Affirmative Action Plan Statement / Equal Employment Opportunity

Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.


Insight Communications, Corp.

342 San Luis St., Suite 304, San Juan, PR 00920

Tels. 787-625-1930, 787-625-1927, 787-625-1929 Fax. 787-625-1928


Monday to Sunday, rotating hours.
40 hours per week