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Optum Csr Jobs in Arizona (NOW HIRING)

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16.50 - $18.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

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Optum Csr information

What is an Optum customer service representative?

Optum Customer Service Representatives (CSRs) are professionals who assist members, providers, and clients with questions about health care benefits, claims, eligibility, and services provided by Optum, a healthcare and technology company under UnitedHealth Group. Their responsibilities include answering incoming calls, resolving issues, providing information about healthcare plans or services, and ensuring customer satisfaction. CSRs must have strong communication skills, patience, and the ability to navigate various computer systems to help clients efficiently. They play a crucial role in supporting people through the complex healthcare system.

What are the key skills and qualifications needed to thrive as an Optum customer service representative?

To thrive as an Optum CSR, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, often with experience in healthcare or insurance customer service. Proficiency in CRM systems, call center software, and familiarity with healthcare terminology are typically required. Empathy, patience, and active listening help build rapport and effectively resolve customer concerns. These skills are crucial for delivering excellent service, ensuring member satisfaction, and navigating complex healthcare inquiries efficiently.

What are some common challenges faced by customer service representatives at Optum, and how are they typically addressed?

Customer Service Representatives (CSRs) at Optum often encounter challenges such as managing high call volumes, handling complex healthcare queries, and navigating multiple systems to assist customers efficiently. To address these, Optum provides comprehensive training, ongoing mentorship, and access to knowledge bases for quick reference. Team collaboration and regular feedback sessions also help CSRs share best practices and resolve issues more effectively, creating a supportive work environment.

What is the difference between Optum Csr vs Optum Customer Service Representative?

AspectOptum CsrOptum Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, healthcare support settings, remote optionsCall centers, healthcare support settings, remote options
Employer & Industry UsageOptum, healthcare, insuranceOptum, healthcare, insurance
Common Search & ComparisonCustomer support roles in healthcareCustomer service roles in healthcare

Both roles involve providing customer support within the healthcare industry for Optum. The main differences are often in job titles used by employers, but they typically require similar credentials and work environments. Understanding these similarities can help job seekers identify opportunities more effectively.

What are popular job titles related to Optum Csr jobs in Arizona?

For Optum Csr jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Optum Csr jobs in Arizona look for?

The top searched job categories for Optum Csr jobs in Arizona are:

What cities in Arizona are hiring for Optum Csr jobs?

Cities in Arizona with the most Optum Csr job openings:

Optum Csr jobs near you
Infographic showing various Optum Csr job openings in Arizona as of August 2026, with employment types broken down into 1% Locum Tenens, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Service Representative

Phoenix, AZ • On-site

Rent-A-Center
See more jobs at Rent-A-Centerexternal

$16 - $21.50/hr

Other

Medical, Dental, Vision, PTO

Re-posted 8 days ago

Job description

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements.
Main Responsibilities of a Customer Service Representative

  • Serves customers by providing all necessary service and product information.
  • Resolves service and product problems.
  • Ensures customer satisfaction and pleasant user experience.
Customer Service Representative Job Description
We are looking for an experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.
Customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.
Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills.
A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts.
By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort.
Responsibilities of a Customer Service Representative
  • Answers service and product questions to attract potential customers.
  • Recommends other services and products based on the known information.
  • Records account information to open customer accounts.
  • Updates account information.
  • Maintains customer records.
  • Resolves service and product problems.
  • Clarifies customers' complaints.
  • Determines the cause of the problem.
  • Provides adequate solutions to problems according to the policy.
Customer Service Representative Job Requirements
  • Multitasking
  • Analyzing information
  • Resolving conflict
  • Phone skills
  • Listening
  • Documentations skills
  • Market Knowledge
  • Problem-solving
  • Quality focus
  • Communication skills
  • Product knowledge
  • Customer service
Supplemental pay
  • Bonus pay
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off

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