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Optum Csr Jobs in Arizona (NOW HIRING)

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16.50 - $18.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

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Optum Csr information

What is an Optum customer service representative?

Optum Customer Service Representatives (CSRs) are professionals who assist members, providers, and clients with questions about health care benefits, claims, eligibility, and services provided by Optum, a healthcare and technology company under UnitedHealth Group. Their responsibilities include answering incoming calls, resolving issues, providing information about healthcare plans or services, and ensuring customer satisfaction. CSRs must have strong communication skills, patience, and the ability to navigate various computer systems to help clients efficiently. They play a crucial role in supporting people through the complex healthcare system.

What are the key skills and qualifications needed to thrive as an Optum customer service representative?

To thrive as an Optum CSR, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, often with experience in healthcare or insurance customer service. Proficiency in CRM systems, call center software, and familiarity with healthcare terminology are typically required. Empathy, patience, and active listening help build rapport and effectively resolve customer concerns. These skills are crucial for delivering excellent service, ensuring member satisfaction, and navigating complex healthcare inquiries efficiently.

What is the difference between Optum Csr vs Optum Customer Service Representative?

AspectOptum CsrOptum Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, healthcare support settings, remote optionsCall centers, healthcare support settings, remote options
Employer & Industry UsageOptum, healthcare, insuranceOptum, healthcare, insurance
Common Search & ComparisonCustomer support roles in healthcareCustomer service roles in healthcare

Both roles involve providing customer support within the healthcare industry for Optum. The main differences are often in job titles used by employers, but they typically require similar credentials and work environments. Understanding these similarities can help job seekers identify opportunities more effectively.

What are some common challenges faced by customer service representatives at Optum, and how are they typically addressed?

Customer Service Representatives (CSRs) at Optum often encounter challenges such as managing high call volumes, handling complex healthcare queries, and navigating multiple systems to assist customers efficiently. To address these, Optum provides comprehensive training, ongoing mentorship, and access to knowledge bases for quick reference. Team collaboration and regular feedback sessions also help CSRs share best practices and resolve issues more effectively, creating a supportive work environment.
What are popular job titles related to Optum Csr jobs in Arizona? For Optum Csr jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Optum Csr jobs in Arizona look for? The top searched job categories for Optum Csr jobs in Arizona are:
What cities in Arizona are hiring for Optum Csr jobs? Cities in Arizona with the most Optum Csr job openings:
Optum Csr jobs near you
Infographic showing various Optum Csr job openings in Arizona as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Customer Service Representative

ACE Home Services

Prescott, AZ • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Customer Service Representative

Looking to trade up to a better opportunity? ACE Home Services is hiring Customer Service Representatives.

Pay: $18–$20/hr + spiffs

  • Weekend availability required.
  • Flexible hybrid schedules.
  • Training: Training will be completed on site during normal business hours of 8am-4pm Monday - Friday.
Why Join Ace?
  • Medical, prescription, dental & vision insurance
  • Disability & term life insurance
  • 401(k) with company match
  • Paid holidays & PTO
  • Ongoing training, development, and real growth opportunities
  • A stable, locally operated company with a family-style culture
  • Flexible, hybrid/remote schedule!
Customer Service Representative Duties:
  • Take inbound calls from new and existing customers and create lifelong ACE customers
  • Make outbound calls to membership customers to schedule maintenance visits, communicate promotions, pitch sales opportunities, and cross-selling options
  • Enter and update sensitive customer information accurately
  • Provide general inbound customer service and support
Customer Service Representative Requirements:
  • Previous customer service experience, especially inbound and outbound call handling
  • Previous customer service experience in a trades environment
  • Service Titan experience
  • Strong attention to detail and ability to multitask
  • A team-first mindset with honesty, integrity, and a positive attitude
Who We Are

ACE Home Services is locally operated with the feel of a small business and the stability of a large one. Our teams work hard, support each other, and are rewarded for their contributions. We invest in our people through training, development, and unmatched benefits.

Apply Today!

Ace Home Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, or any other status protected by federal, state, or local law.

Posted Min Pay Rate

USD $18.00/Hr.

Posted Max Pay Rate

USD $20.00/Hr.

Apply