The duties of the optometric assistant include, but are not limited to: answering phones, scheduling appointments, insurance
authorization/submission, patient pre-testing, patient contact lens and glasses orders, frame selections, contact lens training.
The optometric assistant is essential to providing a good experience for the patient, beginning with a warm greeting as people enter the office, a friendly and professional demeanor over the phone when answering questions and scheduling appointments. ย The optometric assistant will handle insurance authorizations and billing, perform the appropriate pre-exam tests, and assist patients with the frame selection and ordering process. ย This position involves ordering contact lenses for patients, following up on jobs that have been ordered, checking in jobs when they come in, and calling patients with job status reports. ย When patients pick up their orders, the orders are checked for accuracy and adjusted to fit if necessary. Patient services also include adjusting and repairing glasses for walk-in patients when necessary. ย The optometric assistant is also required to handle and track financial transitions with patients. This includes taking payment, processing credit cards, and handling patient ledgers.
Responsibilities- Customer serviceย
- Answering phones
- Scheduling
- Processing outgoing/incoming glasses and contact lens orders
- Frame selection, dispensing, adjusting, and repairs
- Patient pre-testing
- Insurance billing
- Maintaining clean office condition/appearanceย
- Contact lens trainingย
Required Skills- Good communication skills
- Ability to Multi-task
- Good math skills
- Must be a quick learner
- Customer service-oriented attitude
- ย Ability to work as a team player