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Optical Lab Supervisor Jobs (NOW HIRING)

Maui Jim

Rx Lab Supervisor (3rd Shift)

Peoria, IL · On-site

$60K - $65K/yr

Provide authentic Maui Jim Prescription Sunglasses to optical retailers and provide outstanding ... * 4+ years supervisory experience in an Rx Lab Finish and/or Surface Department. * 4+ years Rx ...

Sault Tribe

Health - Optician I

Saint Ignace, MI · On-site

$16.75 - $21.50/hr

... optical lab. · Pre-testing patients using ophthalmic instruments including, but not limited to ... Immediate peers, peers in other departments, immediate supervisor/manager, managers in other ...

Corning

Metrology Lab Engineering Supervisor

Hickory, NC · On-site

$131K - $181K/yr

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber ... The Metrology Lab Supervisor leads Tier 2 metrology lab support, ensuring reliable measurement ...

Corning

Metrology Lab Engineering Supervisor

Hickory, NC · On-site

$131K - $181K/yr

And so much more.​   ​Come break through with us.  Our Optical Communications segment has ... The Metrology Lab Supervisor leads Tier 2 metrology lab support, ensuring reliable measurement ...

Corning

Metrology Lab Engineering Supervisor

Hickory, NC · On-site

$131K - $181K/yr

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber ... The Metrology Lab Supervisor leads Tier 2 metrology lab support, ensuring reliable measurement ...

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Optical Lab Supervisor information

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How much do optical lab supervisor jobs pay per year?

As of Aug 12, 2026, the average yearly pay for optical lab supervisor in the United States is $85,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $87,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an optical lab supervisor?

To thrive as an Optical Lab Supervisor, you need strong knowledge of optical lab processes, lens fabrication, and quality control, typically supported by experience in optical labs and sometimes an associate degree in optics or a related field. Familiarity with lens edging machines, optical lab management software, and safety protocols is essential for daily operations. Leadership, attention to detail, and effective communication are crucial soft skills for managing teams and ensuring production standards. These competencies are vital to maintain product quality, meet deadlines, and foster a safe and efficient work environment.

What does an optical lab supervisor do?

An Optical Lab Supervisor oversees the daily operations of an optical laboratory, ensuring that eyeglasses and lenses are produced accurately and efficiently. They manage lab technicians, maintain equipment, and uphold quality control standards. Additionally, they are responsible for training staff, managing inventory, and ensuring safety protocols are followed. Their role is crucial in delivering high-quality optical products to patients or customers.

What is the difference between Optical Lab Supervisor vs Optical Lab Technician?

AspectOptical Lab SupervisorOptical Lab Technician
CredentialsHigh school diploma or equivalent; some roles may prefer certifications in optical technologyHigh school diploma or equivalent; optical technician certification optional
Work EnvironmentSupervises lab operations, manages staff, ensures quality controlPerforms lens cutting, assembly, and quality checks under supervision
Industry UsageUsed in optical labs, eyewear manufacturing, and retail optical storesCommonly employed in optical labs and retail optical settings

The Optical Lab Supervisor oversees daily lab operations, staff, and quality assurance, requiring some supervisory skills. The Optical Lab Technician focuses on lens fabrication and assembly tasks, typically with less managerial responsibility. Both roles are essential in optical manufacturing and retail environments, but the supervisor has broader oversight duties.

What are some common challenges an optical lab supervisor faces in managing workflow and quality control?

An Optical Lab Supervisor often encounters challenges in balancing high production demands with strict quality standards. Managing workflow efficiently requires constant oversight to ensure orders are completed accurately and on time, especially during peak periods. Quality control can be complex due to the precision required in lens fabrication and assembly, necessitating regular staff training and equipment calibration. Effective supervisors foster open communication and teamwork to quickly resolve issues and maintain a smooth operation.
What cities are hiring for Optical Lab Supervisor jobs? Cities with the most Optical Lab Supervisor job openings:
What states have the most Optical Lab Supervisor jobs? States with the most job openings for Optical Lab Supervisor jobs include:
Optical Lab Supervisor jobs near you
Infographic showing various Optical Lab Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $85,000 per year, or $40.9 per hour.

Optical Lab Customer Service Representative Tier II

ABB OPTICAL Group

Auburn Hills, MI • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

ABB Optical Group rating

7.6

Company rating: 7.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Optical Lab Customer Service Representative Tier II
JOB RESPONSIBILITIES
Reporting directly to the Business Operations Manager, the Lab Tier II Customer Service Representative provides elevated support to our Lab customers. This position will be responsible for interacting with customers in relation to the manufacturing environment of the Lab. You will handle inquiries, resolve issues, and ensure a positive experience for our customers.
Essential Responsibilities include the following. Other duties and special projects may be assigned.
  • Serve as the first point of contact for customers (phone, email, or in-person), effectively addressing and resolving their issues/complaints, and escalating them as necessary.
  • Partners with the customer review and verify patient order history.
  • Communicate with sales and lab representatives, where applicable, to meet the needs of the customer.
  • Achieve a first call resolution to all customer concerns and inquiries.
  • Provides moderate to high problem resolution.
  • Advise customers of products and services that may best suit them.
  • Makes outbound calls for consult, delayed jobs and open frame- to-come orders.
  • Provides shipping, tracking support and resolution. (Familiar with USPS, FedEx and UPS shipment applications.)
  • In-depth knowledge of all products relative to customer’s needs.
  • Provide individualized customer service with high quality and professional standards
  • Meet or exceed all key performance metrics set by the department.
  • Report inconsistencies and inefficiencies, and escalate issues to the Resolution team and management.
  • Actively participate in team discussions; provide feedback to improve the work environment.
  • Develop and maintain SOPs.
  • Exhibits effective communication skills and is empowered to make decisions for the customer.
  • Proactively engages the customer and creates an authentic, positive, and memorable customer experience.
  • Strong empathy and active listening skills to interpret customer needs.
  • Ability to work overtime as business needs dictate
  • Other duties as assigned
Supervisory Responsibilities: None
QUALIFICATIONS:
Required Qualifications and Skills
  • High school diploma or equivalent
  • In addition to the 2 years of customer service experience in tier I, minimum of 1 year of optical customer service experience.
  • Requires PC proficiency in a windows-based environment with the ability to use search tools, browsers and e-mail features
  • Requires proficiency with MS office applications (Excel, Word, Adobe)
  • Able to answer inbound phone calls and respond to emails
  • Able to make outbound calls including Frame-To-Come and delayed job calls
  • Able to execute and solve credit search, shipping/tracking request, vision web validation, faxed orders and moderate problem resolution.
  • Ability to adapt to change and unexpected demands of the business
  • Excellent written and oral communication skills with the ability to convey information clearly and effectively
  • Ability to resolve customer conflict issues in a tactful and professional manner
  • Ability to multi-task and utilize multiple systems while performing on the job
Desired Qualifications
  • In addition to 4 years of customer service experience, preferred 2-years of optical experience.
  • High end optical experience, such as customized/ boutique eyewear.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend, and use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds (safety/weight belt provided, if requested). Specific vision, peripheral vision, depth perception and the ability to adjust focus is required.
For U.S. Candidates
Compensation Range
The anticipated base salary range for this position is $20.00 Hourly. This represents the good-faith estimate of the compensation range at the time of posting.
Actual pay will be based on job-related factors, which may include:
  • Geographic location
  • Relevant experience
  • Education and qualifications
  • Job-related skills
  • Internal equity considerations
  • Applicable minimum wage laws
This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan.
Benefits
Depending on eligibility and position, employees and/or eligible dependents may participate in Company-sponsored benefit programs, which may include:
  • Medical, dental, and vision insurance
  • Life and group life insurance
  • Voluntary supplemental life insurance
  • Supplemental health benefits (critical illness, hospital, accident)
  • Short- and long-term disability
  • Paid family leave (where applicable by state law)
  • 401(k) plan
  • Tuition reimbursement
  • Eyewear discounts
Time-Off Benefits
Eligible U.S. employees receive the following time-off benefits (subject to Company policy and applicable state/local laws):
  • Paid vacation and/or sick time
  • Paid holidays
  • Birthday PTO
(Some states require front-loaded sick leave; others accrue. The Company will comply with all applicable local requirements.)
Accessibility and Accommodations
Upon request and consistent with applicable law, ABB Optical will provide reasonable accommodations to individuals with disabilities during the application and hiring process.
To request an accommodation, please email HR@abboptical.com and include your name and contact information so we can follow up promptly.
Equal Opportunity Employer
ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.
International Candidates
The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside the United States will receive compensation and benefits aligned with their local market.
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