ZipRecruiter

Log In

1

Ops Service Delivery Manager Jobs in Texas (NOW HIRING)

Long Finch Technologies

ALL US VISA's ARE ACCEPTED H1 TRANSFERS ARE ACCEPTED W2 ROLE ONLY - · Service Delivery Manager profiles with Retail background experience pref.. · Big plus is with Merch/OMS product background. · ...

Long Finch Technologies

ALL US VISA's ARE ACCEPTED H1 TRANSFERS ARE ACCEPTED W2 ROLE ONLY - · Service Delivery Manager profiles with Retail background experience pref.. · Big plus is with Merch/OMS product background. · ...

Long Finch Technologies

ALL US VISA's ARE ACCEPTED H1 TRANSFERS ARE ACCEPTED W2 ROLE ONLY - · Service Delivery Manager profiles with Retail background experience pref.. · Big plus is with Merch/OMS product background. · ...

Fujitsu

Senior Service Delivery Manager

Richardson, TX · On-site

Senior Service Delivery Manager - Digital Workplace and Cloud The Service Delivery Manager (SDM) is accountable for the successful delivery of managed IT services across Infrastructure, End User ...

Thales

Senior Service Delivery Manager

Austin, TX · Hybrid

Position Summary Austin, Texas, USA (Hybrid) Thales is looking for a Senior Service Delivery Manager who will ensure the solution is delivered in compliance with customer requirements and Thales ...

Thales

Senior Service Delivery Manager

Austin, TX · On-site

Position Summary Austin, Texas, USA (Hybrid) Thales is looking for a Senior Service Delivery Manager who will ensure the solution is delivered in compliance with customer requirements and Thales ...

previous pagenext page

Showing results 21-40

All JobsOps Service Delivery JobsOps Service Delivery Manager JobsOps Service Delivery Manager Jobs in Texas

Ops Service Delivery Manager information

What cities in Texas are hiring for Ops Service Delivery Manager jobs?

Cities in Texas with the most Ops Service Delivery Manager job openings:

Infrastructure Service Delivery Manager

Dallas, TX • On-site

LWC, Inc.
See more jobs at LWC, Inc.external

Full-time

Re-posted 27 days ago

Job description

Job Description

Position: Infrastructure Service Delivery Manager

Location: New Orleans LA or Dallas TX

Duration: FTE


  • The onsite Service Delivery Manager will be working with the customer and offshore delivery team (PM and 25 people) to ensure the proper operation of the Data Center
  • Ensure ITIL processes are implemented for success and consistency - good working knowledge of Incident, problem, change, release management processes.
  • Understand pain points of offshore and work with them and customer and resolve them
  • Ensure that reporting is done properly. Take active part there. Review reports before going to customer to ensure quality.
  • Understand the customer requirements and pass on to offshore.
  • Schedule weekly monthly and Quarterly reviews
  • Make /suggest areas \of improvement and recommendations with offshore teams.
  • Participate in critical issues and P1, P2 issues calls with customer and offshore teams. this may recur at odd hours too and on weekends but not regularly.
  • Identify new areas for business/opportunities for Zensar and work with sales and presales team to encash them.
  • This position will need to carry revenue targets
  • Take care of offshore team and customer along with offshore PM and delivery heads.

Experience and Skills

  • 10-15 years of experience in IT service industry with specialization in IT infrastructure management.
  • 10 years of IT Service delivery & Project Management experience
  • Knowledge of both theoretical and practical aspects of ITIL , IT Service Delivery & service transitioning
  • Direct work experience in technical infrastructure management, capacity and vendor management.
  • Proven experience in people management, risk management, and change management.
  • knowledge of IT Infra structure management platforms like windows, Linux, Databases, storage etc
  • Experience in managing Data center operations & IT Service Delivery
  • Experience with working with offshore (India) based teams.
  • Experience in working with multidisciplinary teams in IT infrastructure management.
  • Manage and drive the technical discussions during the high priority issue calls with customers Stakeholder management
  • Good communication skills
  • Good experience with MS Project, Microsoft Excel, Visio, Word, Outlook, and SharePoint.
  • Strong negotiation/facilitation skills with an ability to gain consensus.
  • Excellent written and presentation skills and strong decision making skills.
  • Ability to manage customer expectations throughout the project implementation and delivery process.
  • Ability to work on teams in a lead and participative capacity with many different and diverse stakeholders.
  • Formal knowledge of project management principles, processes, and tools.
  • Bachelor's degree in Computer Science, Information Systems Management, Engineering, or related degree


Thanks and Regards,

--------

Madhavi Singh

Contact: (201)957-1000 - Ext. 405| | Fax: (201)221-8004

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply