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Ops Service Delivery Manager Jobs in Texas (NOW HIRING)

Procom

Service Delivery Manager

Houston, TX · On-site

Service Delivery Manager On behalf of our MSP client (with a focus on healthcare), Procom is searching for a Service Delivery Manager for a permanent role. This position is onsite at our client ...

In-Telecom

Service Delivery Manager

Arlington, TX · On-site

The Service Delivery Manager is expected to ensure issues are properly prioritized, recurring problems are identified and permanently addressed, service commitments are met, technicians are held ...

Creative ITC

Service Delivery Manager

TX · On-site

The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a ...

CitiusTech

Service Delivery Manager

Dallas, TX · On-site

... years in IT program/project management with multi-stream delivery experience ... cloud services (IaaS, PaaS, networking, security). •      Skills ...

Creative ITC

Service Delivery Manager

Spring, TX · Hybrid

The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a ...

Sulzer

Service Delivery Manager

Pasadena, TX · On-site

Lead, mentor, and manage a team of field service technicians specializing in electrical and mechanical equipment.* Plan, assign, and optimize work orders, routes, and schedules to maximize efficiency ...

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Service Delivery Manager

Houston, TX • On-site

Procom
See more jobs at Procomexternal

Full-time

Re-posted 13 days ago

Job description

Service Delivery Manager
On behalf of our MSP client (with a focus on healthcare), Procom is searching for a Service Delivery Manager for a permanent role. This position is onsite at our client's Houston, TX 77092 location
Service Delivery Manager - Job Description:
Our client is seeking a Service Delivery Manager to join our staff augmentation team, delivering on-site managed IT services in Houston, TX. This role primarily supports a healthcare client in Central Northwest Houston, overseeing IT operations and acting as the day-to-day point of contact. The Service Delivery Manager will manage infrastructure, cybersecurity, and help desk personnel to ensure secure, scalable, and compliant systems that support business goals.
Service Delivery Manager - Responsibilities:
  • Manage multiple priorities between client initiatives, daily support functions, and ongoing infrastructure projects
  • Partner with client executive leadership and the management to align technology strategy with business goals
  • Oversee all aspects of IT infrastructure, including servers, cloud environments, and local networks
  • Coordinate with third-party platform vendors and ensure secure, high-availability systems
  • Collaborate on cybersecurity strategies and implement IT policies aligned with HIPAA requirements
  • Assist with training staff on cybersecurity best practices
  • Manage, coach, and mentor IT team of on-siteemployees
Service Delivery Manager - Mandatory Skills:
  • Bachelor's degree in IT, Computer Science, or a related field
  • Minimum of 7-10 years of experience in IT roles, including 3+ years managing IT teams
  • At least one IT certification: CompTIA Network+, CompTIA Security+, or CCNP
  • Strong management and cross-functional communication skills
  • Experience with system administration and enterprise software applications
  • Extensive experience with the Microsoft ecosystem
  • Strong problem-solving skills
Service Delivery Manager - Nice-to-Have Skills:
  • Strong knowledge of business systems used in healthcare
  • Experience with HIPAA Security Rule compliance
  • Experience working with HIPAA Covered Entities or Business Associates
  • Certifications such as CISSP, PMP, ITIL, Microsoft, Cisco, or Azure
  • IT Asset Management and Project management experience

Service Delivery Manager - Assignment Length:
This is a full time permanent position.
Service Delivery Manager - Start Date:
ASAP.
Service Delivery Manager - Assignment Location:
Houston, Texas, 77092 This position is onsite.

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