Operations Team Manager Jobs in Austin, TX (NOW HIRING)

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Functional Title: Rural Engagement Team Manager Job Title: Manager V Agency: Health & Human Services Comm Department: HB18 Admin Posting Number: 20546 Closing Date: 10/24/2026 Posting Audience: Internal and External Occupational Category: Business and Financial Operations Salary Range: $6,377.50- $10,785.83 Pay Frequency: MonthlySalary Group: TEXAS-B-26 Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 15% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 4601 W GUADALUPE ST Other Locations: MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15
The Office of Rural Hospital Finance (RHF) is a team whose role it is to provide financial and stakeholder assistance to rural hospitals. Under the direction of the Director of the Office Rural Hospital Finance, the Rural Engagement Team Manager will be responsible for supervising staff that manage projects and perform coordination for the Rural Hospital Officers Academy, its interagency advisory committee responsible for the development of the academy's curriculum, the Rural Hospital Advisory Committee, as well as a unit that performs data analysis and data visualizations, and provides specialized stakeholder assistance to rural hospitals and rural hospital systems.
This position is responsible for planning, organizing, implementing, evaluating, and measuring efficacy and timeliness of stakeholder assistance provided to rural hospitals. This role will contribute to the team as a strategic thought partner to develop and implement specific programs and initiatives aligned with the needs of rural hospital stakeholders and organizational resources.
The Rural Engagement Team Manager performs highly advanced (senior-level) work including assisting the director to develop and drive a strong, highly capable team focused on assisting rural hospitals as their needs evolve. The position supervises the work of others and will work under minimal supervision with extensive latitude for the use of initiative and independent judgment. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Work includes communicating information related to Medicaid reimbursement and other rural hospital finance topics to internal and external stakeholders. The Rural Engagement Team Manager will develop policies and processes to ensure staff consistently provide excellent customer services to verify information, answer inquiries, address issues and/or resolve problems or concerns, as well as provide consultation and stakeholder assistance to ensure accurate understanding of HHSC programs and certain payment program operations.
Work includes organizing meetings and initiatives; managing staff that perform data analysis and project management; communicating with various internal and external stakeholders to ensure continued coordination regarding the rural hospitals' inquiries and/or stakeholder assistance needs. This position will interface with multiple departments within HHSC as well as rural hospitals administrators, officials at institutions of higher education, and local governments officials from across the state.
Essential Job Functions
30% - EJF 1: Supervises the provision of stakeholder assistance to rural hospitals.
The Rural Engagement team manager establishes program goals and objectives; program guidelines, procedures, and policies; coordinates guidance provided to staff regarding stakeholder assistance services. Oversees the administration of the Rural Hospital Officers Academy and its advisory committee, the Rural Hospital Advisory Committee. This position manages day-to-day activities of staff including managing highly specialized staff who provide stakeholder assistance and who can troubleshoot solutions for rural hospital inquiries related to HHSC programs. Manager will also lead a data unit that will develop data visualization deliverables and perform analysis that contribute to internal and legislative reports, presentations, and other projects to support the work of the Office. The Rural Engagement team manager ensures staff have training and expertise to provide accurate and timely information to stakeholders, as well as identifies and elevates relevant issues and concerns for resolution and/or guidance to the RHF director.
40% - EJF 2
Work and activities related to the Rural Hospital Officers Academy, Rural Hospital Advisory Committee, Rural Hospital stakeholder assistance, and the Data Unit, involves establishing program goals and objectives; program guidelines, procedures, and policies, conducting project assessment, planning, development, and implementation activities; coordinating the planning and initiation of projects at various stages of completion; identifying improvement and mitigate project risks; securing leadership direction and approval; monitoring the progress and schedules of projects; and communicating with stakeholders, management, and other relevant parties. Wil develop and review policies and procedures and program guidelines for activities, responsibilities of the Rural Engagement team. Creates and reviews schedules, priorities, and standards for achieving Stakeholder assistance team goals. Monitors and evaluates stakeholder assistance, Rural Hospital Officers Academy, Rural Hospital Advisory Committee, and Data Unit activities. With guidance from the Director of the Office of Rural Hospital Finance, develops standards for achieving program goals and evaluating stakeholder assistance program activities. Provides support, guidance, resolution, and resources to facilitate staff's work.
20% - EJF 3
Assists the Director of the Office of Rural Hospital Finance in the development of an annual communication plan to support effective implementation of the Office's responsibilities and effective stakeholder communication. Oversees the Office's web content and its submission to Web Services. Develops tools and methods for identifying/addressing training and stakeholder assistance needs for staff and stakeholders, determining/assisting necessary contract actions, and developing data collection/tracking systems. Meets rural hospital officials and stakeholders, as needed. Participates in site visits, regional meetings, virtual/in-person meetings, and webinars geared towards increasing knowledge about the rural hospital operations/challenges and forges meaningful stakeholder partnerships.
10% - EJF 4
Reviews strategies and goals, as well as provides edits to the content for the legislative reports and presentations. Plans and oversees project workgroups and monitors project progress and completion in accordance with timelines and leadership direction. Prepares executive memorandum and high-quality written project reports, updates, summaries, briefing documents. Reviews and approves documents and reports developed by RHF staff to ensure professional quality and appearance, appropriate content, consistency, and accuracy of content prior to its submission for RHF's director's review. May perform legislative bill analysis and assist with legislative fiscal note drafting and review, and legislative presentations.
Total Time Spent: 100%
Knowledge, Skills, and Abilities
Knowledge of:
State and federal laws and regulations pertaining to programs administered by HHS and state legislative policymaking and budgetary processes.
Laws and regulations pertaining to Medicaid supplemental and directed payment programs.
Experience in rural hospital finance, reimbursement, revenue cycle operations, cost reporting, and financial data analysis.
Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to prepare reports; to develop, evaluate, and interpret policies and procedures; to communicate effectively; and to prioritize projects and deadlines.
Ability to write clearly and concisely with proper grammar, spelling, and punctuation.
Ability to concentrate, conduct research, and read complex documents.
Ability to exercise good judgment in evaluating situations and making decisions.
Ability to train, manage and develop staff.
Ability to plan, direct, and assign responsibilities and supervise the work of others.
Skill in use of computers and software programs, including Microsoft Office Suite and database systems.
Skill in planning, organizing, developing, reviewing, editing, approving, implementing, and evaluating work products to ensure quality, efficiency, consistency, and accountability.
Registration or Licensure Requirements
None
Initial Selection Criteria
Graduation from an accredited four-year college or university with a degree in Business Administration, Finance, Public Administration, Public Policy/Affairs, Health Care, Economics, or related subject. (Copies of transcripts may be required)
Two years of experience in finance, budget management, reimbursement, revenue cycle operations, cost reporting, financial analysis, hospital finance, or related financial operations.
Minimum of two years of full-time experience managing or supervising 4 or more employees is required.
Preferred Qualifications
Graduate degree from an accredited college or university in Public Administration, Public Policy/Affairs, Public Health, Business Administration, Economics, Health Care, or related subject.
Two years of work experience with cost report analysis, revenue cycle and AR management, Medicaid and Medicare reimbursement, and analyzing data to improve hospital operational performance.
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Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.