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Operations Support Jobs in Philadelphia, PA (NOW HIRING)

System One

Operations Support Specialist

Newtown Square, PA · On-site

$23 - $25/hr

Operations Support Specialist Type: Contract To Hire Compensation: $23.00 - $25.00 Work Model: Remote - offsite Hours: 40.0 Security Clearance: Not specified Operational Support Specialist to support ...

ATG

Operations Support Specialist

Philadelphia, PA · On-site

$52K - $69K/yr

Operational Support Specialist Location: Philadelphia, PA Employment Type: Full-Time *Position is contingent upon award* About the Company Athena Technology Group, Inc. (ATG) is a Service-Disabled ...

ATG

Operations Support Specialist

Philadelphia, PA · On-site

$52K - $69K/yr

Operational Support Specialist Location: Philadelphia, PA Employment Type: Full-Time *Position is contingent upon award* About the Company Athena Technology Group, Inc. (ATG) is a Service-Disabled ...

JobTracks

Operations Support Team

Philadelphia, PA · On-site

$52K - $69K/yr

We are looking for a Title Insurance Payoff Specialist for an office in Glendale. Payoff Clerk Job Responsibilities : * Input payoffs * Uploading payoffs into workflow * Balance files receipting ...

JobTracks

Operations Support Team

Philadelphia, PA · On-site

$52K - $69K/yr

We are looking for a Title Insurance Payoff Specialist for an office in Glendale. Payoff Clerk Job Responsibilities : * Input payoffs * Uploading payoffs into workflow * Balance files receipting ...

JobTracks

Operations Support Team

Philadelphia, PA · On-site

$52K - $69K/yr

We are looking for a Title Insurance Payoff Specialist for an office in Glendale. Payoff Clerk Job Responsibilities : * Input payoffs * Uploading payoffs into workflow * Balance files receipting ...

TSMG

UAS Operations Support Specialist

Philadelphia, PA · On-site

$52K - $69K/yr

We are seeking professionals interested in supporting the day-to-day execution of commercial drone operations. This role focuses on ground operations, aircraft readiness, logistics support, and ...

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All JobsOperations Support JobsOperations Support Jobs in Philadelphia, PA

Operations Support information

See Philadelphia, PA salary details

$14

$26

$36

How much do operations support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for operations support in Philadelphia, PA is $26.26, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $31.78 per hour, depending on experience, location, and employer.

What is operations support?

Operations support roles are positions within an organization that focus on ensuring the smooth and efficient functioning of daily business activities. These professionals handle tasks such as coordinating logistics, managing schedules, maintaining records, and supporting internal teams with administrative needs. Their work often involves troubleshooting issues, streamlining processes, and facilitating communication between different departments. Operations support staff play a crucial role in helping organizations meet their goals by keeping operations running smoothly.

What skills and qualifications are needed for operations support?

To thrive in Operations Support, you need strong organizational skills, attention to detail, and a basic understanding of business processes, often supported by a relevant associate or bachelor's degree. Familiarity with enterprise resource planning (ERP) systems, data analysis tools, and office software like Microsoft Excel is commonly required. Excellent communication, problem-solving abilities, and adaptability are standout soft skills in this role. These skills and qualities are essential for ensuring smooth daily operations, efficient workflow management, and effective support to teams across the organization.

How does an operations support professional interact with other departments?

Operations Support professionals often serve as a bridge between various departments such as logistics, customer service, and management. They coordinate workflows, communicate updates, and troubleshoot issues to ensure smooth business operations. Strong collaboration skills—such as clear communication, adaptability, and problem-solving—are essential, as these professionals frequently participate in cross-functional meetings and projects. Building positive relationships and understanding the needs of different teams is key to excelling in this role.

What is the difference between Operations Support vs Customer Service Representative?

AspectOperations SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, often behind the scenes supporting operationsFrontline, interacting directly with customers
Employer & Industry UsageUsed across industries like logistics, manufacturing, and financeCommon in retail, telecom, and service industries
Search & Comparison IntentFocuses on operational processes and support rolesFocuses on customer interaction and service skills

Operations Support and Customer Service Representative roles often overlap in communication and problem-solving skills. However, Operations Support primarily focuses on internal processes and supporting business functions, while Customer Service Representatives handle direct customer interactions. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Is operations support a high paying job?

Operations support roles typically offer moderate salaries that vary based on industry, experience, and location. While some positions can be well-paying, especially with specialized skills or certifications, they generally do not reach the highest salary levels compared to other management or technical roles.

What are 5 careers in operations support?

Careers in operations support include roles such as operations analyst, logistics coordinator, supply chain specialist, customer support manager, and process improvement specialist. These positions often require strong organizational skills, familiarity with enterprise resource planning (ERP) systems, and the ability to analyze and optimize workflows.

What are the most commonly searched types of Operations Support jobs in Philadelphia, PA?

The most popular types of Operations Support jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Operations Support jobs?

Cities near Philadelphia, PA with the most Operations Support job openings:

Operations Support jobs near you
Infographic showing various Operations Support job openings in Philadelphia, PA as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $51,727 per year, or $24.9 per hour.

Operations Support Specialist

Newtown Square, PA • Remote

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

$23 - $25/hr

Contractor

Posted 27 days ago

Job description

Job Title: Operations Support Specialist Type: Contract To Hire Compensation: $23.00 - $25.00 Work Model: Remote – offsite Hours: 40.0 Security Clearance: Not specified

Operational Support Specialist to support the day-to-day operations of the Authorized Training Partner (ATP) program. This is a non-technical, operations-focused role centered on managing email communications, maintaining accurate CRM records, supporting approval workflows, and ensuring timely follow-up with instructors and partners.

The ideal candidate has 2–3 years of customer service or operational support experience, strong written communication skills, and experience managing a high-volume email inbox and documenting activities in a CRM. This person should be comfortable working independently, following established processes, and using creativity and sound judgment to resolve issues and improve workflows.

Key Responsibilities

  • Manage daily ATP Trainer inbox operations, including reviewing, categorizing, prioritizing, and responding to inquiries.
  • Provide timely and professional email support to instructors, training partners, and other stakeholders.
  • Maintain accurate and detailed records of inquiries, requests, and resolutions within the CRM.
  • Support PDU and certification course approval workflows, ensuring requests are properly reviewed, documented, and routed.
  • Assist with instructor onboarding, badge management, and other ATP program administrative activities.
  • Review and categorize emails and requests according to established processes, templates, and escalation paths.
  • Identify issues requiring escalation and ensure they are routed to the appropriate team member.
  • Communicate with internal teams and external partners to gather information and move requests toward resolution.
  • Follow documented procedures while identifying opportunities to improve efficiency, consistency, and customer experience.
  • Support EPP administration and other program-related operational activities as needed.
  • Maintain organized documentation and ensure information in the CRM is accurate and up to date.
  • Use available technology and AI tools to improve categorization, workflow efficiency, and operational processes.

Qualifications

  • 2–3 years of customer service, operations, administrative, or program support experience.
  • Experience managing a company or department email inbox and handling multiple requests simultaneously.
  • Hands-on experience using a CRM to document customer interactions, requests, and resolutions.
  • Strong written communication skills with the ability to communicate professionally and clearly through email.
  • Highly organized with strong attention to detail and follow-through.
  • Ability to work independently with minimal supervision.
  • Strong problem-solving skills and the ability to use good judgment when determining how to handle requests.
  • Comfortable following established processes while also identifying opportunities for improvement.
  • Dependable, punctual, and able to consistently work 8:00 AM–5:00 PM EST.
  • Experience with AI tools or email categorization/workflow tools is a plus.
  • Experience supporting training programs, certifications, professional development, or partner programs is a plus.

#M1 #LI- Ref: #431-IT Tampa

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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