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Operations Strategy Jobs in Philadelphia, PA (NOW HIRING)

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Director of Operations

Langhorne, PA · On-site

$125K/yr

The Sales Director will develop and execute sales strategies, build strong customer relationships, and work closely with operational to maximize profitability and customer satisfaction. Key ...

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Operations Strategy information

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$69.1K

$157.2K

$266.4K

How much do operations strategy jobs pay per year?

As of Aug 23, 2026, the average yearly pay for operations strategy in Philadelphia, PA is $157,195.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $186,700.00 per year, depending on experience, location, and employer.

What is operations strategy?

Operations strategy is the plan that an organization uses to configure its resources and processes to effectively produce goods or deliver services. It aligns the operations function with the overall business strategy, ensuring that the company can meet customer demands efficiently and competitively. This often involves decisions related to production, quality management, supply chain, and resource allocation. Professionals in operations strategy analyze data and trends to optimize performance and drive long-term success for the organization.

How does an operations strategy professional typically collaborate with cross-functional teams to drive process improvements?

Operations Strategy professionals regularly work alongside departments such as finance, supply chain, marketing, and IT to identify inefficiencies and develop actionable plans for improvement. This collaboration often involves leading workshops, analyzing data with stakeholders, and aligning diverse teams on shared objectives. Effective communication and project management skills are crucial, as these professionals must balance strategic vision with day-to-day operational realities. By fostering strong cross-functional relationships, Operations Strategy professionals ensure that recommended changes are feasible and supported across the organization.

What are the key skills and qualifications needed to thrive in operations strategy, and why are they important?

To excel in Operations Strategy, you need strong analytical abilities, problem-solving skills, and a background in business, engineering, or a related field, often supported by a bachelor’s or master’s degree. Familiarity with data analytics tools, process improvement methodologies (like Six Sigma), and enterprise resource planning (ERP) systems is typically expected. Exceptional communication, leadership, and adaptability help professionals stand out in cross-functional environments. These skills ensure effective operational improvements, strategic decision-making, and the ability to drive organizational growth.

What is the difference between Operations Strategy vs Supply Chain Analyst?

AspectOperations StrategySupply Chain Analyst
Required CredentialsBachelor's in Business, Operations Management, or related field; MBA often preferredBachelor's in Supply Chain, Logistics, Business, or related field; certifications like CSCP beneficial
Work EnvironmentStrategic planning teams, management meetings, cross-department collaborationData analysis, vendor communication, logistics coordination, office setting
Employer & Industry UsageManufacturing, retail, logistics companies focusing on overall operationsSupply chain firms, manufacturing, retail, logistics companies focusing on supply chain processes

Operations Strategy focuses on developing and implementing high-level plans to improve overall operational efficiency and effectiveness. In contrast, Supply Chain Analysts concentrate on analyzing and optimizing supply chain processes to ensure smooth logistics and inventory management. Both roles are essential in operations but differ in scope and focus.

Is operations strategy a high paying job?

Operations strategy roles are generally well-compensated, especially at senior levels or in large organizations, with salaries often reflecting experience, industry, and location. Professionals in this field with advanced skills in data analysis, process improvement, and strategic planning tend to earn higher salaries. However, pay can vary widely based on factors such as company size, geographic region, and individual qualifications.

What does an operations strategy do?

An operations strategy defines how a company allocates resources, processes, and capabilities to support its overall goals. It guides decisions related to production, supply chain management, and process improvements to enhance efficiency and competitiveness. Operations strategists often analyze data and use tools like SWOT or benchmarking to develop effective plans.

What are popular job titles related to Operations Strategy jobs in Philadelphia, PA?

For Operations Strategy jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Operations Strategy jobs in Philadelphia, PA look for?

The top searched job categories for Operations Strategy jobs in Philadelphia, PA are:

Operations Strategy jobs near you
Infographic showing various Operations Strategy job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $157,195 per year, or $75.6 per hour.

Digital Operations Collaboration Associate- Customer Experience (CX ) Transformation Team

JP Morgan Chase

Wilmington, DE • On-site

Full-time

Medical, Retirement

Re-posted 22 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 496 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description

Join a center-led Customer Experience (CX ) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications, analytics and Artificial Intelligence (AL) -enabled ways of working to help accelerate  smarter, more seamless customer journeys.  

As a Digital Operations Collaboration Associate within the CX transformation team, you will support driving omni-channel initiatives that integrate digital solutions with Consumer & Community Banking (CCB) Operations. You will play a key role in enhancing customer experiences, improving operational efficiencies, and supporting the development of industry-leading customer journeys. Also you will be collaborating with cross-functional teams, tracking key success metrics, and internal communications across the organization. 

Job responsibilities 

  • Assist in developing and executing strategies to integrate digital solutions with CCB Operations, focusing on reducing friction and enhancing customer journeys
  • Identify and support AI-enabled use cases (e.g., content drafting/summarization, insight generation, workflow automation) that improve operational effectiveness and stakeholder communications
  • Work closely with various teams to identify, prioritize, and operationalize initiatives that drive efficiency and improve customer experience
  •  Coordinate regular communication updates to key stakeholders and partner teams
  •  Prepare and deliver executive-level presentations and reports that communicate key insights, project updates, and strategic recommendations to senior leadership
  • Track, analyze, and report on key success metrics, providing actionable insights to inform strategic decisions
  • Champion a culture of innovation, collaboration, and data-driven decision-making within the team and across partner groups

Required qualifications, capabilities and skills

  • 2+ years of experience in digital operations, strategy, marketing, communications, or a related field
  • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
  • Excellent written and verbal communication skills, with experience developing marketing materials and executive presentations
  • Proven ability to collaborate effectively in a matrixed organization and manage multiple projects simultaneously
  • High attention to detail and organizational skills
  • High School Diploma/GED

Preferred qualifications, capabilities, and skills

  • Experience in financial services or a similar industry
  • Experience supporting or presenting to executive leadership
  • Experience leveraging AI tools to improve productivity and quality of deliverables (e.g., Microsoft 365 Copilot; internal assistants; agentic/automation approaches) including prompt writing, iterative refinement, and quality/accuracy checks

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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