ZipRecruiter

Log In

1

Operations Services Manager Jobs in Ontario (NOW HIRING)

Synnex

Ensuring high availability and performance of critical production services. * Driving operational excellence through standardization and automation . * Leading Major Incident Management and ...

Colas

Technical Services Manager

Gormley, ON

CA$110K - CA$120K/yr

We provide exceptional customer service and operational support using our time-proven construction ... Day in the Life The Technical Services Manager is responsible for leading all technical services ...

Manpower

Consultant Services Manager

Ottawa, ON

CA$45K - CA$75K/yr

The role of the Consultant Services Manager (CSM) is to be the primary liaison between Experis ... Ability to meet or exceed performance expectations and operational goals. Demonstrated ability to ...

New

Manpower Group

Consultant Services Manager

Ottawa, ON

CA$45K - CA$75K/yr

The role of the Consultant Services Manager (CSM) is to be the primary liaison between Experis ... Ability to meet or exceed performance expectations and operational goals. Demonstrated ability to ...

New

ManpowerGroup

Consultant Services Manager

Ottawa, ON

CA$45K - CA$75K/yr

The role of the Consultant Services Manager (CSM) is to be the primary liaison between Experis ... Ability to meet or exceed performance expectations and operational goals. Demonstrated ability to ...

New

Marriott

Guest Services Manager

Niagara Falls, ON

Job Summary Reporting to the Front Office Manager, the Guest Service Manager is responsible for ... Coordinate daily operations with Housekeeping and other departments to ensure seamless guest ...

Cushman & Wakefield

Workplace Services Manager

Toronto, ON · On-site

CA$83K/yr

Job Title Workplace Services Manager Summary This role is rooted in hospitality: creating a warm ... Partner with WPS Operations, Communications, and Innovation Center to plan, support and deliver all ...

AgeCare

Environmental Services Manager

Ancaster, ON

CA$60K/yr

The Environmental Services Manager is responsible for the organization and co-ordination of ... operation of a Long-term care residence. * Extensive knowledge of maintenance and experience in ...

Masterbuilt Hotels

Guest Services Manager

Kanata, ON

GUEST SERVICES MANAGER Microtel Inn & Suites by Wyndham Kanata, ON The Guest Services Manager will ... Operations: * Act as the property manager on duty when assigned to do so * Take the appropriate ...

next page

Showing results 1-20

All JobsOperations Services JobsOperations Services Manager JobsOperations Services Manager Jobs in Ontario

Operations Services Manager information

How much is the salary of an operations manager?

The salary of an operations services manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are some common challenges faced by Operations Services Managers, and how can they be addressed?

Operations Services Managers often encounter challenges such as balancing resource allocation, managing cross-departmental communication, and ensuring process efficiency. To address these challenges, it's important to implement clear standard operating procedures, foster open communication channels within and between teams, and utilize data-driven decision-making tools. Regular feedback sessions and continuous process improvement initiatives also help in proactively identifying and resolving operational bottlenecks.

What is the minimum salary of an operations manager?

The minimum salary for an operations services manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

What are the key skills and qualifications needed to thrive as an Operations Services Manager, and why are they important?

To thrive as an Operations Services Manager, you need strong leadership, project management, and analytical skills, typically supported by a bachelor’s degree in business or a related field. Familiarity with ERP systems, workflow automation tools, and relevant certifications such as PMP or Six Sigma are often required. Excellent communication, problem-solving, and adaptability help you effectively lead teams and drive process improvements. These skills and qualifications are vital for optimizing operational efficiency, ensuring service quality, and achieving organizational goals.

What does an operations service manager do?

An operations services manager oversees daily business functions, ensuring efficient delivery of services and operational processes. They coordinate teams, manage resources, and implement policies to improve productivity and customer satisfaction, often using tools like ERP systems and data analysis. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What is the difference between Operations Services Manager vs Operations Coordinator?

AspectOperations Services ManagerOperations Coordinator
ResponsibilitiesOversees multiple operational departments, manages teams, and implements strategic initiatives.Supports daily operational tasks, coordinates schedules, and assists with administrative duties.
Required CredentialsBachelor's degree in Business, Operations, or related field; experience in management roles.Bachelor's degree or associate degree; experience in administrative or operational support.
Work EnvironmentOffice setting, often in corporate or industrial environments.Office or on-site locations, supporting operational teams.
Employer & Industry UsageCommon in manufacturing, logistics, and corporate sectors.Used across various industries for support roles in operations.

The Operations Services Manager typically holds a strategic leadership role, overseeing multiple teams and implementing operational improvements. In contrast, the Operations Coordinator provides essential support to daily operations, focusing on coordination and administrative tasks. Both roles are vital but differ in scope, responsibility, and seniority.

What is the highest salary for an operations manager?

The highest salaries for operations managers can exceed $150,000 annually, especially in large corporations or high-cost regions, with top earners often holding senior or specialized roles. Factors such as industry, experience, certifications, and location influence compensation levels.

What does an Operations Services Manager do?

An Operations Services Manager oversees the daily operations of a company's service-related functions to ensure efficiency, quality, and customer satisfaction. They coordinate between different departments, manage teams, implement process improvements, and ensure compliance with company policies and industry regulations. Their role is crucial in optimizing workflows, resolving operational issues, and supporting the overall business objectives of the organization.
Operations Services Manager jobs near you
Infographic showing various Operations Services Manager job openings in Ontario as of July 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Service Operations Manager

Synnex

Hybrid

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

About TD SYNNEX

TD SYNNEX is a Fortune 500 global company operating in more than 100 countries with a diverse workforce of over 22,000 employees.

As one of the world's leading IT distributors and solutions aggregators, we connect technology vendors, resellers, and customers to deliver innovative IT solutions that power digital transformation and enable businesses to operate securely and efficiently.

About the Role

TD SYNNEX is looking for an experienced IT Service Operations Manager to lead the operational excellence of business-critical digital platforms across the enterprise.

This is a hybrid leadership role combining people management with hands-on operational responsibilities. While you will lead and develop a team of Service Operations Engineers, you will also remain actively involved in Major Incident Management, operational governance, service improvements, and cross-functional collaboration to ensure the reliability, availability, and performance of critical business services.

Acting as the primary leader during Major Incidents, you will coordinate Engineering, Product, Infrastructure, Architecture, Security, Vendors, and Business stakeholders to restore services quickly, minimize business impact, and drive continuous operational improvement.

Working closely with global technology teams, you will help mature IT Service Management (ITSM) and Site Reliability Engineering (SRE) practices through automation, observability, and operational excellence.

About the Team

You will join a global IT organization responsible for delivering stable, secure, and scalable technology services that support TD SYNNEX's digital platforms and business operations.

The team focuses on:

  • Ensuring high availability and performance of critical production services.

  • Driving operational excellence through standardization and automation.

  • Leading Major Incident Management and continuous service improvement.

  • Partnering with engineering teams to improve service reliability and operational readiness.

  • Delivering high-quality IT services aligned with business priorities.

Key Responsibilities

  • Lead IT Service Operations to ensure the availability, performance, reliability, and security of production services.

  • Manage and develop a team of Service Operations Engineers while remaining actively involved in Major Incident Management and operational decision-making.

  • Drive Incident, Problem, and Change Management processes aligned with ITIL v4 best practices.

  • Partner with Engineering, Product, Infrastructure, and Business teams to improve service reliability and operational readiness.

  • Monitor production environments using observability tools and drive proactive issue resolution.

  • Identify and implement automation and continuous improvement initiatives.

  • Track key operational KPIs including SLA compliance, MTTR, and service availability.

  • Manage third-party vendors, maintain operational documentation, and provide regular service performance reporting.

Knowledge, Skills and Experience

Required

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).

  • 6+ years of experience in IT Operations, Service Management, SRE, or DevOps environments.

  • 3+ years leading Service Operations, Incident Management, or technical operations teams.

  • Experience managing Major Incidents in complex enterprise environments.

  • Strong knowledge of ITIL v4, cloud platforms (Azure, AWS, or GCP), microservices, APIs, and distributed systems.

  • Experience with observability and log management tools (e.g., Dynatrace, Datadog, Prometheus, Splunk, ELK).

  • Familiarity with CI/CD, Kubernetes, containerized environments, and DevOps practices.

  • Excellent leadership, stakeholder management, communication, and analytical skills.

Preferred

  • ITIL v4 Foundation certification.

  • Experience with ServiceNow or similar ITSM platforms.

  • Experience in large enterprise or global IT environments.

  • Knowledge of automation, Site Reliability Engineering, and outsourced service operations.

What We Offer

We provide competitive compensation with annual salary reviews.
We value continuous learning and offer clear career progression opportunities.
Remote or hybrid work flexibility.
Comprehensive benefits including health insurance, paid leave, retirement plans, and more.
Certified Workplace Excellence: Work in a certified Great Place to Work.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

Apply