Operations Program Manager Jobs in Northampton, MA

Location Detail: 32 Seymour - Bone & Joint Inst (10341)

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford Hospital is a Level 1 Trauma Center which provides cutting edge treatment to patients as one of the largest and most respected teaching hospitals in New England. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.

Since its inception in 2017, Hartford Health Care’s Bone & Joint Institute (BJI) offers an unparalleled network of coordinated services for patients with musculoskeletal disorders and orthpaedic injuries.  As the first new stand-alone Orthopaedic Hospital, our Mission is to be acknowledged as the regional leader in patient-centered, innovative musculoskeletal care, providing cutting edge care to patients in Connecticut and surrounding states. We are seeking dedicated, passionate individuals who would like the opportunity to be part of a team with a patient-centered approach, which brings decades of experience in providing the most evidence based, innovative musculoskeletal & orthopedic care.

JOB SUMMARY

 The Bone and Joint Institute is a multidisciplinary group of providers united by the common goal to deliver safe, efficient, world class, comprehensive musculoskeletal care in Connecticut, nationally, and internationally. Our collaborative team uses data-driven decisions to continually enhance patient-focused care that is supported by critical thinking, research, education, and innovation in order to continuously promote and improve the musculoskeletal health and well-being of every patient. In this innovative role, the Program Manager is instrumental in implementing and managing strategic initiatives of the Orthopedic/Orthopedic Trauma Service Line. The Program Manager will play a key role in the success of the service line growth and development.

JOB RESPONSIBILITIES

Key areas of responsibility

• Collaborate with the Physician Service Line leader in addition to Orthopedic and Orthopedic Trauma Surgeons to facilitate Service Line Meetings focused on institute operations, clinical excellence, and Patient Experience.
• Trauma liaison to ensure American College of Surgeons (ACS) guidelines are achieved and sustained.
• Collaborate with Nurse Navigators to optimize patient experience through the care continuum, provide safe patient care through strategic initiatives focused on decreasing preventable patient returns to ED, and conduct real time patient rounding.
• Provide primary oversight of Joint Commission Disease Specific Certification for Fragility Hip Fracture including data validation with the Data Analytics Team.
• Continuous support towards quality and safety initiatives to meet mandatory requirements and regulations (Department of Public Health, CMS and Joint Commission).
• Lead and coordinate Service Line quality improvement initiatives, process improvements, A3s with the multidisciplinary team.
• Onboarding of Orthopedic Residents and new surgeons to include education and overview of guidelines.
• In partnership with the Data Analytics Team supports data quality, coding compliance, and registry requirements.
• Ensure proper Patient Reported Outcomes (PRO) captures on selected virtual platforms.
• In alignment with our continuous improvement culture, you may have an opportunity to participate in Hartford HealthCare (HHC) developments.

Minimum Requirements

Education

• Bachelors of Science Degree in Nursing.

Experience

• At least three years clinical experience in an acute care setting. Previous experience in regulatory and Joint Commission accreditation process. 

Licensure, Certification, Registration

• Valid CT RN License, or related clinical field

Preferred Requirements

Education

• Master’s Degree in Nursing, Health Administration, Management or related discipline preferred

Experience

• At least five years clinical experience in an acute care setting. Previous experience in regulatory and Joint Commission accreditation process. 

Licensure, Certification, Registration

• ONC, CNOR, or related certifications

Knowledge, Skills and Ability Requirements 

• Knowledge of clinical operational management.
• Strong communication [written and verbal] and customer service skills with ability to communicate effectively with diverse audiences including professional staff, patients, community, and other service agencies. 
• Demonstrates leadership and problem solving skills
• Self-directed, organized, with an acute awareness to details
• Ability to collect, analyze, and interpret clinical data, PROMS, Joint Commission and other regulatory data
• Flexibility with strong ability to adapt to change
• Demonstrates strong interpersonal skills with a high level of initiative and follow through capability.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.