Operations Program Manager Jobs in New Castle, DE

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About Your Role

As a Senior Technical Program Manager within Issuer Solutions, you will lead large-scale technology programs that are critical to business success. You'll drive cross-functional execution, manage complex stakeholder relationships, and ensure delivery of strategic initiatives on time, within budget, and with high quality.

What You'll Do

• Lead end-to-end planning and execution of complex, cross-functional technical programs with significant executive visibility
• Define program scope, success criteria, governance, and integrated timelines while proactively managing risks, issues, dependencies, and change
• Keep internal and external stakeholders aligned and informed through transparent communication, clear reporting, and effective decision-making forums
• Ensure program execution follows established FTS governance models, methodologies, and delivery standards
• Identify delivery challenges, evaluate alternatives, and drive issue resolution and escalation activities to maintain program objectives
• Provide matrix leadership to program and project managers while holding teams accountable for delivery, quality, and business outcomes
• Manage program financials, including business cases, forecasts, spend approvals, actuals, and budget tracking
• Oversee client communications, end-to-end testing, cutover readiness, implementation activities, and formal signoff prior to production go-live

Experience You'll Need to Have

• 8+ years of experience leading technical programs, large-scale technology initiatives, or management consulting engagements
• 5+ years of experience delivering large, complex infrastructure transformation, technology modernization, or data center consolidation programs
• 5+ years of experience leading cross-functional, matrixed teams spanning multiple business units and stakeholder groups
• 5+ years of experience applying formal program and project management methodologies throughout the full delivery lifecycle
• 3+ years of experience managing program budgets, forecasts, financial controls, and investment planning for enterprise initiatives
• Demonstrated experience managing executive stakeholders and delivering programs with significant organizational impact
• Strong risk management, dependency management, and governance expertise within complex technology environments
• Bachelor's degree in Business, Information Technology, Engineering, or a related field, or an equivalent combination of education, work, and/or military experience

Experience That Would Be Great to Have

• Experience delivering enterprise-wide programs with executive sponsorship and high organizational visibility
• Experience working within a PMO or formal governance-driven delivery organization
• Experience leading operational transition, migration, cutover, or production readiness efforts
• Experience managing client-facing communications and formal acceptance or signoff processes
• Experience delivering programs with regulatory, security, compliance, or quality-related requirements
• PMP, PgMP, Agile, SAFe, or comparable program management certification

How you'll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech, this role is on-site Monday through Friday
• This role requires being on-call during non-standard and/or overnight hours on a rotational basis
• This role requires flexibility to work overtime that includes weekends and holidays
• This role requires use of a computer and audio equipment

Travel:

• Approximately 15% travel off-site or to other office locations is expected

Sponsorship:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contactAskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements.Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.