Operations Program Manager Jobs in Milford, DE (NOW HIRING)

Take Your Construction Career to the Next Level! 

Kleinfelder, a Forbes' Top Employer for Engineers in North America, is committed to a people-first culture, technical excellence, and creating opportunities where employees can thrive!

Are you ready to be challenged, make a difference, and experience professional growth in your career? Kleinfelder's Construction Services team is looking for you! From construction management and observation/inspection services to laboratory testing and materials and forensic engineering, our Construction Services market helps to develop and maintain America's infrastructure and supply chain and is a recognized industry leader with more than 25 accredited laboratories. 

Step into Your New Role

Kleinfelder is seeking an experienced Senior Program Manager, Field Services, to lead and grow our Delaware field services practice. This position serves as the department manager for the Delaware Field Services practice and is responsible for the operational, financial, and strategic performance of the department, including revenue growth, profitability, staff utilization, business development, client management, and project delivery.  

The Department Manager will lead a multidisciplinary team providing construction inspection, construction management, surveying, utility locates, and related field services throughout the region. The successful candidate will drive departmental growth through client development, opportunity pursuits, staff development, and operational execution of the business plan.

This position will be based in Dover, DE.

Responsibilities:

Department Leadership & Financial Performance

• Provide overall leadership and direction for the Delaware Field Services Department, ensuring alignment with company goals and strategic initiatives.
• Develop and execute annual business plans focused on revenue growth, profitability, utilization, backlog, and market expansion.
• Accountable for achieving department financial performance metrics including revenue, utilization, profitability, and accounts receivable objectives.
• Monitor department workload and backlog to ensure consistent staff utilization and efficient resource allocation.
• Analyze operational and financial performance metrics and implement corrective actions as needed to meet business objectives.

Business Development & Client Management

• Lead business development efforts and serve as a key client account manager for strategic public and private sector clients.
• Identify, pursue, and secure new business opportunities that align with the department and division growth strategy.
• Lead or support strategic pursuits, proposals, interviews, and contract negotiations.
• Collaborate with market, regional, and technical leaders to expand services and increase market share.
• Maintain awareness of industry trends, client capital programs, and upcoming opportunities to position Kleinfelder for continued growth.

Operations & Project Delivery

• Provide oversight of project execution to ensure projects are delivered safely, profitably, on schedule, and in accordance with client expectations.
• Ensure department projects consistently meet Kleinfelder's quality standards and contractual requirements.
• Direct staffing and resource allocation across projects to maximize utilization and project performance.
• Monitor project financial performance, including budgets, labor utilization, schedule adherence, contract compliance, and profitability.

Staff Leadership & Talent Development

• Recruit, develop, mentor, and retain high-performing technical and management staff.
• Lead succession planning efforts and develop future leaders within the department.
• Conduct performance evaluations and provide coaching, mentoring, and career development opportunities.
• Foster a culture of accountability, collaboration, innovation, safety, and professional growth.

Position Requirements:

• Bachelor's Degree in Civil Engineering, Construction Management, or related field from an accredited university.
• Professional Engineer (PE) license preferred.
• 9 to 12 years of related experience in construction engineering, field services, construction management, inspection, surveying, or related markets.
• 5 years of leadership experience with direct responsibility for staff management, operational performance, and business development.
• Demonstrated success managing business performance metrics including revenue growth, utilization, profitability, backlog, and client development.
• Proven experience developing and maintaining strategic client relationships and winning new work.
• Strong understanding of project delivery, contract management, financial performance, and workforce planning.
• Excellent leadership, communication, negotiation, and organizational skills.

Following an offer, candidates will be required to satisfactorily complete employment reference checks, verification of professional licensure and/or educational credentials, a motor vehicle report (MVR), and a comprehensive background check.

Move Forward with Kleinfelder:Kleinfelder and its’ subsidiaries and affiliates, has been connecting great people to the best work since 1961. We are engineers, scientists, and construction professionals providing solutions that improve our clients’ transportation, water, energy, and other private infrastructure. As a responsive, cross-disciplinary team of bright, curious, and innovative problem-solvers, we are dedicated to doing the right thing, every day, on every project from over 110 offices in the US, Canada, and Australia.Connecting great people to the best work is our purpose – together, we deliver. 

Progress with an Employer that Values You 

Kleinfelder, and its’ subsidiaries and affiliates, is an inclusive organization free from discrimination. We are a stronger organization when we are a diverse workforce and believe that through diversity, equity, and inclusion comes creativity, innovation, and unity. We are proud to offer the following: 

Benefits:Kleinfelder, and its’ subsidiaries and affiliates, offers an excellent compensation and benefits package, including: medical, dental, vision, life insurance, 401(k) plan, and paid holidays. 

Career Development:We are committed to investing in the professional development of our staff, offering each employee every opportunity to grow, develop, and take control of their career paths. We support these efforts through reimbursements for continuing education as well as many of the expenses associated with trainings and certifications, and opportunities for career development through our internal Mentoring Program. 

Equal Opportunity:Kleinfelder, and its’ subsidiaries and affiliates, is an Equal Opportunity Employer – Minorities/Women/Disabled/Veterans. (Compliant with the new VEVRAA and Section 503 rules) 

NOTICE TO THIRD PARTY AGENCIES 

Please note that Kleinfelder, and its’ subsidiaries and affiliates, does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Kleinfelder, and its’ subsidiaries and affiliates, will not consider or agree to payment for any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Kleinfelder, and its’ subsidiaries and affiliates, explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resume, including those submitted to hiring managers, are deemed to be the property of Kleinfelder.