Operations Program Manager Jobs in Lebanon, NH (NOW HIRING)

About the Company

Revo Casino & Social House is a premier destination offering exciting gaming, bold flavors, and crafted cocktails. Our venue features Rebels, home to rebelliously good times and mouthwatering eats. We're seeking talented and passionate professionals to join our team and contribute to our vibrant, guest-focused environment. Welcome to Revo Casino and Social House! At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career. We emphasize individuality and encourage our team members to be themselves. We’re not stuffy or corporate—we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel. Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $12,000,000 to various charitable causes, reflecting our dedication to making a positive impact. Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you’ll be part of a team that truly makes a difference.

About the Role

Responsible for the management, coordination and operation of various gaming and entertainment at the Casino property.

Responsibilities

• Maintains confidentiality of all privileged information in accordance with established Company policy, and in compliance with regulations.
• Creates, develops, and implements an effective organizational strategy, setting clear and attainable goals.
• Formulates and makes recommendations regarding policies and administrative procedures.
• Works closely with other executives and managers in planning and carrying out activities and programs to assure the achievement of Company and departmental objectives.
• Ensures quality of management in all areas of the gaming operation.
• Promotes Responsible Gaming and Title 31 compliance.
• Approves staffing, and work schedules to attain maximum efficiency of labor.
• Maintains constant awareness of the latest gaming regulations.
• Works closely with regulatory authorities, and internal control staff members, to ensure regulatory and operational practice compliance.
• Maintains comprehensive industry familiarity with gaming practices.
• Works closely with other property key personnel in exchanging information on gaming activities, and develops proper security measures to ensure the integrity of the operation.
• Reviews casino activities and property events and promotions with all levels of the operation to ensure guest service and compliance.
• Ensures that the casino team is trained and prepared to deliver the highest level of customer service to guests, and to provide a positive gaming and entertainment experience.
• Reviews activities in the gaming operation in order to gauge and maintain appropriate staffing levels, and working conditions.
• Establishes departmental standards and administrative processes to facilitate compliance with budgetary expectations, and ensure efficient gaming operations.
• Reviews strengths and weaknesses of the operation such as win per unit, hold percentage, and other standard gaming statistics, in order to achieve the most efficient and beneficial allocation of resources.
• Ensures compliance with all policies, procedures, federal, state, and local laws and regulations, as applicable.
• Take on and manage various projects as assigned in order to aid in achievement of evolving company goals and objectives.
• Other duties as assigned.

Qualifications

• Bachelor’s degree plus 10-years progressive experience in casino gaming management preferred.
• Other combinations of education and experience may be considered.
• Strong oral and written skills and a proficiency in Word and Excel are required.
• Must be able to formulate and communicate ideas and to make independent decisions.
• Must be able to obtain and maintain all licenses, certifications, and indemnifications requisite to the successful completion of all essential responsibilities.
• Must meet or exceed all regulatory conditions stipulated for individuals holding this or similar positions.

Physical Requirements

Ability to work in an environment with moderate to loud noise levels, maybe exposed to secondhand smoke except and varied light levels, including flashing lights. Ability to stand, walk, bend for entire shift. A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Statement

We celebrate diversity and believe that our differences make us stronger. We're an equal opportunity employer and welcome applications from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.