Operations Program Manager Jobs in Island Lake, IL

Astronics Subsidiary
Astronics CSC
Location
Waukegan, IL
Description
Astronics Connectivity Systems and Certification (formerly Telefonix PDT and Astronics Armstrong Aerospace) serves as the experienced, global market leader for in-flight entertainment and connectivity (IFEC) solutions for aircraft. As a systems certification provider, Astronics CSC has worked on over 100 projects for industry partners to upgrade commercial and business aircraft with new passenger power systems, IFEC navigation, communication and flight safety systems. Additionally, Astronics CSC offers proven IFEC hardware systems, flexible design platforms, high customer satisfaction, and long-term relationships with industry leaders to help make the connected aircraft a reality. The company now employs over 300 employees and is a six-time recipient of Chicago's Best and Brightest Employers to Work For award.
Summary:
Ensures the accuracy and efficiency of order processing and customer satisfaction. Collaborates closely with various departments, including Program Management, Operations, Contracts Administration, and Production Planning, to review and verify all aspects of orders prior to acceptance. This role requires exceptional attention to detail for entering, confirming, and verifying orders, as well as managing shipping information and customer communication. This role is vital for maintaining the highest levels of service and accuracy in our order management processes while ensuring all terms and conditions of commercial agreements are met.
Essential Duties and Responsibilities
The essential duties and responsibilities include the following, other duties as assigned.

• Daily report and paperwork processing
  • Generate and deliver daily open order reports as assigned
  • Process ship documents. Populate ship details in the ERP system. Distribute documents to customers and other stakeholders as required. File documents in related PO folders.
  • Generate ship reports to review for completeness
  • Review and verify new orders against the Planning Order Report
• Order Management
  • NRE Orders: Work with the Product Development/Cert & Integration Program Manager to review the accuracy of NRE pricing and invoice schedule prior to order acceptance.
  • Production Orders:
    • Work with the Operations Program Manager to review the accuracy of hardware part number, revision, pricing, and any other special instructions before order acceptance.
    • Work with the Contracts Administrator to review terms and conditions prior to order acceptance.
    • Work with the Production Planning Manager to review delivery dates prior to order acceptance.
  • Order Entry: Accurately enter purchase orders and sales orders into the system, ensuring all information is complete and correct.
  • Order Confirmation: Provide order confirmations to customers once confirmed internally. Confirm order in customer portals if applicable.
  • Verification: Verify orders for accuracy and completeness before processing. Accurately record accepted orders in the order management system.
  • Oversee the logistics process to ensure on-time delivery as per the agreed schedule.
• Schedule Review
  • Review and verify customer open orders with Planning and Program Management against internal schedules to ensure both are aligned.
  • Review and verify NRE invoice schedules against internal schedules to ensure both are aligned.
  • Communicate progress of scheduled orders and ensure On Time Delivery per customer requirements.
• Shipping Information Management
  • Shipping Data Entry: Process and upload shipping information promptly and accurately on customer portals.
  • Tracking: Maintain detailed records of shipped orders and update systems as needed to reflect current status.
• BRMA Order Management
  • Response to BRMA requests, including generation of BRMA quotes as required
  • Efficiently process and manage BRMA paperwork, ensuring all required documentation is complete and correctly filled.
  • Work with the cross-functional teams to process BRMAs to meet internal TAT goals.
• Customer Engagement
  • Communicate with customers to confirm PO acceptance or discuss any discrepancies or special requirements.
  • Provide customers with timely updates on their order status, including expected delivery dates and any potential delays. Note: Any potential delays must be first communicated and discussed with the Program Management team prior to notifying the customer.
  • Address customer inquiries related to delivery schedules and work to resolve any issues promptly to maintain customer satisfaction
  • Resolve any conflicts or issues that arise in the order fulfillment process, ensuring a high level of customer satisfaction.
  • Provide exceptional customer support to internal customers and assigned customer accounts
• Commercial Agreements
  • Have a working knowledge of commercial agreements with assigned customers to ensure compliance with terms and conditions.
  • Record Keeping: Maintain records of executed commercial agreements such as Basic Ordering Agreements (BOA), Product Support Agreement (PSA), Statements of Work (SoW), and Aftermarket Services Agreements.
  • Pricing Database: Update and maintain the accuracy of the pricing database based on executed commercial agreements.
• Process Improvement and Customer Satisfaction:
  • Support continuous process improvement to improve customer satisfaction and enhance efficiency, quality, and productivity in production operations.
  • Log/collect customer feedback to continuously improve service quality and customer satisfaction levels.
  • Coordinate with various departments, program management, quality, compliance, planning, operations, shipping, finance, and repair station to ensure a high level of customer satisfaction.

Requirements:

• Up to 2 years of experience in program administration, project coordination, or a similar role.
• Exposure to project management tools and software.
  • Experience with data entry and maintaining databases.
• Ability to work collaboratively in a fast-paced, demanding, ever-changing environment.
• Must be assertive, analytical, and able to establish priorities
• Demonstrate attention to detail and a high aptitude for accuracy.
• Strong communication skills.
• Working knowledge of Microsoft Office, Outlook, Teams

Preferred:

• Prior exposure to working in a manufacturing environment.
• Knowledge of CRM systems.
• Account Management experience.

Sphere of Interaction:
This position interacts and interfaces with the following roles and positions:

• Program Managers
• Engineering Managers
• Design Engineers
• Planning
• Production Personnel
• Repair Station Personnel
• Director of Quality
• Director of Operations

An offer of employment is contingent on successfully passing a drug test and background check, and applicants who do not successfully pass both the drug test and background check will not be considered for employment.
The salary range specified is applicable to positions within the State of Illinois and reflects various factors considered in compensation decisions. These factors include, but are not limited to, individual skill sets, experience, training, licensure, certifications, and the specific needs of our business and organization. At Astronics CSC, it is uncommon for new hires to receive an offer at or near the top end of the range for their role. Compensation decisions are made based on the unique facts and circumstances of each candidate. The current estimated yearly salary range for this position is $45,000 to $60,000 per year. In addition, you will be eligible for our Quarterly Incentive compensation bonus. Astronics offers a competitive salary, along with opportunities for career growth.
Astronics CSC provides a comprehensive benefits package available to full-time employees, with part-time employees potentially eligible for these benefits on a pro-rated basis.

• Stay Healthy - Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity.
• Save for the Future - 401K, Profit Sharing & Employee Stock Purchase Plan
  • The Astronics Corporation Profit Sharing/ 401(k) Plan is a "safe harbor" plan. Under the plan, Astronics has committed to contribute 3% of your eligible wages, with the ability to do an annual discretionary adder on top.
• Find Balance - Employee Assistance Program & Wellness Program
• Time for You - Generous Paid Time Off (PTOS), Volunteer Time Off Program (VTO), Paid Holidays and Paid Parental Leave.
• Professional Growth - Tuition Reimbursement Program

Accommodation Request
Astronics CSC is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail CSC.HR@astronics.com or call: 847-244-4500. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
Position Requirements
See above.
Full-Time/Part-Time
Full-Time
About the Organization
Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For over 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, militaries, completion centers and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics. The Company's strategy is to increase its value by developing technologies and capabilities that provide innovative solutions to its targeted markets.
For more information on Astronics and its solutions, visit www.Astronics.com.
EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
This position is currently accepting applications.