Operations Program Manager Jobs in Concord, NH (NOW HIRING)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Our Team and What We'll Accomplish Together

The Portfolio Program Manager sits within the Portfolio & Organic Growth Office, acting as the central governance and program management lead for TELUS Health's product portfolio.

Together, we will:

• Establish enterprisewide visibility into what products exist, where they are available, and how they fit together

• Enable leadership and commercial teams to clearly see crosssell and upsell opportunities across the portfolio

• Reduce fragmentation through consistent portfolio governance and operating discipline

• Support profitable organic growth by ensuring products are positioned and understood as a connected portfolio, not isolated offerings

• Create repeatable, scalable structures that support longterm growth

What You'll Do

You will build and run the governance and program infrastructure that gives TELUS Health a clear, connected view of its portfolio and its growth potential.

Specifically, you will:

• Design and run the Product Council as a governance and alignment forum

  • Set agendas, coordinate inputs, document decisions, and track actions

  • Ensure consistent, structured updates from all product teams

  • Maintain clarity on decision rights, ownership, and escalation paths

• Create and maintain enterpriselevel portfolio visibility, including:

  • A global inventory of products and services

  • Where products are launched and available by region

  • Product maturity, versions, and constraints

• Coordinate structured product reviews with Product Experts to:

  • Ensure clarity on product status, readiness, and roadmap health

  • Maintain consistent documentation across the portfolio

  • Surface overlaps, gaps, or underleveraged capabilities

• Support identification of crosssell and upsell opportunities by:

  • Highlighting where products naturally complement each other

  • Making visible which products are used together by similar customer segments

  • Surfacing portfolio insights for Commercial, Marketing, and Strategy teams

  • Ensuring crossportfolio opportunities are visible in Product Council discussions

• Maintain the crossportfolio launch and release calendar to:

  • Provide forward visibility into upcoming releases and enhancements

  • Identify sequencing risks or dependencies that impact portfolio plays

  • Inform, but not own, gotomarket and activation planning

• Enable clarity on producttosegment fit by:

  • Coordinating inputs between Product and Marketing

  • Maintaining a clear view of which products serve which customer segments

  • Flagging inconsistencies or ambiguity that limit portfolio selling

• Ensure governance standards are followed, without owning execution:

  • Track readiness against agreed criteria

  • Flag risks, misalignment, or gaps

  • Enable resolution through appropriate product or regional owners

• Act as a central coordination point across Product, Marketing, Commercial, CSM, and Regions:

  • Communicate portfoliolevel updates

  • Enable consistent understanding of portfolio structure and opportunities

  • Reduce duplication and confusion across teams

What You Bring

• 5+ years' experience in program management, portfolio management, product operations, or PMOtype roles

• Proven experience coordinating complex, crossfunctional initiatives without direct authority

• Strong understanding of governance models, operating rhythms, and structured decisionmaking

• Ability to identify patterns, overlaps, and opportunities across portfolios

• Comfort working at the intersection of Product, Marketing, Customer, and Commercial teams

• Excellent organisational, facilitation, and communication skills

• Experience bringing clarity to ambiguous, matrixed environments

• Experience in health, digital health, SaaS, or large multiproduct organisations is an advantage

GreattoHaves

• Experience supporting crosssell or portfolioselling initiatives from a coordination or enablement perspective

• Experience running governance forums, councils, or steering groups

• Exposure to gotomarket or launch readiness processes (nonowning role)

• Experience working with global or multiregion product portfolios

Salary Range: $91,000-$141,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.