Operations Program Manager Jobs in Charleston, WV

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The Aetna Enterprise Delivery team is looking for an innovative, high-energy leader with strong analytic, Agile, and Program Management skills to drive delivery on critical initiatives in the Commercial Segment. This role will require an out-of-the-box problem solver who is intellectually curious with a demonstrated track record for executing in a high-demand, results-driven environment.

This position will be responsible for driving execution of complex technology initiatives in partnership with Technology, Business and Operations teams. The position will direct activities of the team including overseeing Scrum events and ensuring that any obstacles or impediments that hinder the team's progress are identified and addressed. Provides coaching and mentoring to the team and other stakeholders, fostering collaboration and effective communication across teams, and supporting the product roadmap through backlog management and prioritization. Develops strategy to monitor and measure the team's progress through established metrics, promote self-organization and autonomy among team members, and drive continuous improvement initiatives to enhance team performance and productivity. This position requires people management and has direct reports.

• Running Programs with budgets of $10M+ consisting of one or more large projects.
• Managing Agile practice resources and contractors as well as matrixed members of a project team.
• Driving planning activities, including convening meetings, developing agendas and material, and developing reports or supporting specific teams with tracking and monitoring initiatives.
• Ensuring appropriate project deliverables are created, utilized by leaders and are updated over time as each project grows.
• Interfacing and communicating directly with Senior leaders from all different areas of the company.
• Overseeing the development and tracking of timelines and milestones with key internal and external partners to address project objectives.
• Monitoring multiple, concurrent project lifecycles by tracking project plans and deadlines for key deliverables and identifying and raising issues requiring resolution.
• Managing projects using CVS agile methodology and/or other Project Management professional practices and standard tools.
• Partnering with other Project Leads and owners to coordinate day-to-day initiative progress, identify risks/barriers and work with project leaders to address challenges.
• Interfacing with other projects when necessary, modifying plans and ensuring cross-functional dependencies and inter-dependent projects stay coordinated.
• Working with stakeholders to define and acquire necessary resources, ensuring continual support for project goals.
• Conducting regular project reviews and communicating status of projects in both formal and informal settings.
• Forecasting Resources and participating in quarterly revised forecast activities while maintaining project budgets.

• 7+ years of project management experience leading Agile, cross-functional teams, to deliver complex initiatives.
• 5+ years of experience leading program delivery efforts within large, matrixed organizations.
• 2+ years of experience managing and developing teams of Project Managers and/or Scrum Masters.
• 2+ years of experience applying software development methodologies, including Agile and Scrum frameworks.
• 2+ years of experience with budget planning, forecasting, and financial management.
• 2+ years of experience utilizing Microsoft Office Suite, work management platforms, and budget management tools to drive operational efficiency and reporting.

• Experience managing and delivering healthcare technology initiatives, with an understanding of healthcare systems, regulatory considerations, and technology-driven business transformation.
• Scrum Master (CSM, PSM) and/or Release Train Engineer (RTE) certification.

• Bachelor's Degree or Equivalent experience.

The typical pay range for this role is:

$106,605.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/21/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.