Operations Professional Jobs in Berlin, CT (NOW HIRING)

Are you a detail-driven operations professional with a passion for international business and a talent for keeping complex processes running smoothly? At Swiss Re, we're looking for a Senior Underwriting Operations Associate to play a pivotal role in our International Operations Business Services team - where your work directly shapes the efficiency, accuracy, and profitability of our global underwriting process. If you thrive in a fast-paced, collaborative environment and love being the go-to expert others rely on, this could be the perfect next step in your career.

About the Role

This is a unique opportunity to sit at the heart of Swiss Re's international insurance operations, supporting Property Underwriters and Client Managers with both administrative and technical expertise. As a Senior Underwriting Operations Associate, you'll process assignments with precision and timeliness, coordinate across global teams, and become a trusted subject matter expert in international business processes, tools, and systems. Your contributions will have a direct and meaningful impact on productivity, process efficiency, and the overall quality of the underwriting experience.

Key Responsibilities

• Process and manage underwriting assignments accurately and on time, ensuring high standards of quality and compliance at every step
• Coordinate closely with underwriting teams, on-shore and off-shore support, and cross-functional partners including Products, Finance, and Claims to drive seamless operations
• Serve as a primary point of contact for Underwriters and Brokers via telephone, email, and in-person interactions, delivering exceptional, top-notch service at every touchpoint
• Conduct preliminary deal analysis and prepare detailed account data for review by Underwriters and Client Managers, ensuring accuracy and completeness
• Review and interpret complex source documents from external customers, determine appropriate next steps, and compose clear, professional business correspondence
• Generate and verify predefined business reports, maintaining a high level of competency across complex systems, tools, and processes
• Proactively identify and resolve issues and outstanding items, following up with Underwriters and stakeholders to keep workflows on track
• Lead and contribute to process improvement initiatives, identifying system and process enhancement opportunities and participating in testing and piloting of changes
• Develop and maintain Standard Operating Procedures, collaborating with team members to ensure documentation is current, accurate, and accessible
• Act as a subject matter expert and coach for International Business processes, tools, and systems - answering questions, providing direction, and supporting the development of colleagues
• Participate in special projects, meetings, seminars, and training programs to continuously build skills and stay current with international regulations and industry developments
• Adhere to established performance standards and metrics applicable to the supported business divisions, contributing to a culture of accountability and continuous improvement

About the Team

Our International Operations Business Services team is critical to the underwriting process and sits at the intersection of global coordination and local execution. We support Regions outside of North America that need to place local coverage, as well as North America teams that need to place coverage internationally - making our work truly global in scope and impact.

We are a highly collaborative team with strong connections across underwriting, on-shore and off-shore support functions, and key partners in Products, Finance, and Claims. We pride ourselves on delivering top-notch service, solving complex problems proactively, and continuously improving the processes and systems that keep the business moving. Our team members are curious, solutions-oriented, and deeply committed to being a reliable resource for colleagues and clients alike.

About You

You are a motivated, detail-oriented operations professional who brings a collaborative spirit and a genuine curiosity for how things work - and how they can work better. You're comfortable navigating complexity, communicating across cultures and time zones, and taking ownership of your work in a dynamic, globally connected environment. You bring a service mindset to everything you do and are always looking for smarter, more efficient ways to get things done.

We are looking for candidates who meet these requirements:

• Experience in business operations or insurance - a minimum of 2-4 years of relevant experience in Business Operations within insurance, or a related field, with a solid understanding of operational workflows and industry practices
• Microsoft Office Suite proficiency - advanced working knowledge of Excel, Word, PowerPoint, SharePoint, and Outlook, with the ability to leverage these tools effectively in a fast-paced operational environment
• Data analysis and process evaluation skills - demonstrated ability to accurately and efficiently analyze data, review detailed information, evaluate options, and implement solutions following established processes and procedures

These are additional nice to haves:

• Familiarity with international insurance regulations and an understanding of how coverage needs differ across global regions
• Experience with underwriting systems and tools, or a demonstrated ability to quickly learn and master complex platforms
• Strong problem-solving and creative thinking skills - a knack for developing alternative solutions based on an honest assessment of process strengths and weaknesses
• Process improvement mindset - experience participating in or leading initiatives to enhance operational efficiency, including testing and piloting system or process changes
• Cultural awareness and sensitivity - proven ability to build and maintain effective working relationships across a globally distributed team
• Excellent written and verbal communication skills in English, with experience composing professional business correspondence
• 4-year degree in Business, Finance, Insurance, or a related field (Associate's degree or equivalent experience is required)
• Curiosity about emerging technology and a proactive approach to applying new tools and innovations to daily responsibilities

The position is flexible to one of the following offices: Kansas City, MO, Windsor, CT, or Alpharetta, GA. Our company uses a hybrid work model requiring at least three days in the office each week, with the option to work onsite full-time if preferred.  This position is not eligible for full-time telework, relocation assistance or visa sponsorship.

The estimated base salary range for this position is $52,000 to $78,000. The specific salary offered for this, or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.