Operations Process Manager Jobs in Elgin, IL (NOW HIRING)

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

We are seeking an experienced Senior Operations Specialist to join our Private Wealth Middle Office team. This role serves as a subject matter expert supporting complex client asset movement requests and federal tax payment processing activities. The ideal candidate will bring a strong operational background within wealth management, brokerage, trust, or private banking environments and possess deep knowledge of asset transfer workflows, tax payment processing, regulatory requirements, and risk controls.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

Asset Transfer Operations

• Process and oversee domestic and international asset transfers, including ACATS and non-ACATS transfers.

• Review and validate transfer documentation to ensure completeness, accuracy, and regulatory compliance.

• Partner with custodians, broker-dealers, advisors, and client service teams to resolve transfer exceptions and expedite requests.

• Investigate and resolve complex transfer issues, rejected transfers, and reconciliation discrepancies.

• Monitor transfer activity to ensure service level commitments and risk controls are maintained.

Federal Tax Payment Operations

• Process federal tax payments and withholding-related transactions for client accounts.

• Coordinate tax payment activities with advisors, custodians, trust officers, and external tax professionals as appropriate.

• Review tax payment requests for accuracy, authorization, and compliance with internal policies.

• Monitor payment status and resolve exceptions, rejected transactions, and payment discrepancies.

• Maintain documentation supporting audit, compliance, and regulatory requirements.

Who you are

• Serve as a subject matter expert for asset transfer and tax payment processes.

• Mentor and train team members on procedures, best practices, and risk mitigation techniques.

• Identify opportunities for process improvement, automation, and enhanced client experience.

• Participate in testing, implementation, and documentation of operational enhancements.

• Assist leadership with workflow management, quality reviews, and special projects.

• Support internal and external audit requests and regulatory examinations.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Qualifications

Required

• Bachelor's degree or equivalent industry experience.

• 5+ years of experience in wealth management, private banking, trust operations, brokerage operations, or related financial services operations.

• Strong experience processing asset transfers, including ACATS and non-ACATS transactions.

• Experience supporting federal tax payment processing, tax withholding transactions, or related tax operations.

• Strong understanding of operational controls, risk management, and regulatory requirements.

• Excellent analytical, organizational, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong written and verbal communication skills.

Preferred

• Experience with private wealth, trust, or high-net-worth client operations.

• Familiarity with custodial platforms and wealth management systems.

• Knowledge of IRS payment processes and tax reporting requirements.

• Experience leading training initiatives or mentoring team members.

California residents - your privacy rights regarding your actual or prospective employment

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $75,000K - $85,000K for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

This position does not offer visa sponsorship.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Employment Type

Weekly Hours

Skills