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Operations Performance Manager Jobs in Saint Augustine, FL

Solera

Operations Manager

Jacksonville, FL · On-site

Operations Manager About the Role Solera is seeking an experienced Operations Manager to lead high ... Identify performance trends, risks, and gaps while implementing corrective actions. * Partner with ...

Solera

Operations Manager

Jacksonville, FL

Identify performance trends, risks, and gaps while implementing corrective actions. * Partner with Workforce Management, Quality, Training, and Client Services to achieve business objectives. * Hold ...

BrightView

Operations Manager

Jacksonville, FL · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Supervise, train, and develop staff, conduct performance evaluations, foster a positive work ...

Walgreens

Pharmacy Operations Manager

Jacksonville, FL · On-site

... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...

Walgreens

Pharmacy Operations Manager

Jacksonville, FL · On-site

... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...

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All JobsOperations Performance JobsOperations Performance Manager JobsOperations Performance Manager Jobs in Saint Augustine, FL

Operations Performance Manager information

See Saint Augustine, FL salary details

$27K

$55.4K

$103.4K

How much do operations performance manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for operations performance manager in Saint Augustine, FL is $55,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,800.00 and $67,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an operations performance manager?

To thrive as an Operations Performance Manager, you need strong analytical abilities, process optimization expertise, and a degree in business, operations management, or a related field. Familiarity with Lean Six Sigma methodologies, ERP systems, and performance tracking tools is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help drive team performance and foster a culture of continuous improvement. These capabilities are crucial for identifying inefficiencies, implementing strategic initiatives, and ensuring operational excellence within an organization.

How does an operations performance manager typically collaborate with cross-functional teams to drive process improvements?

As an Operations Performance Manager, you will frequently work alongside teams from departments such as finance, IT, logistics, and customer service to identify inefficiencies and implement process improvements. Collaboration often involves leading meetings, analyzing performance data, and coordinating initiatives to ensure alignment with organizational goals. Strong communication and project management skills are essential, as you’ll need to facilitate change, gain buy-in from stakeholders, and track progress of improvement projects. This collaborative environment provides opportunities to build relationships across the organization and develop a deep understanding of various operational functions.

What is the difference between Operations Performance Manager vs Operations Analyst?

AspectOperations Performance ManagerOperations Analyst
Required CredentialsBachelor's degree in Business, Operations, or related field; often certifications in process improvement (e.g., Six Sigma)Bachelor's degree in Business, Economics, or related field; analytical skills emphasized
Work EnvironmentOversees teams, manages performance metrics, and implements process improvementsAnalyzes data, prepares reports, and supports operational decision-making
Employer & Industry UsageCommon in manufacturing, logistics, and large service organizationsWidely used across various industries for data analysis and reporting

The Operations Performance Manager focuses on optimizing overall operational performance and leading teams, while the Operations Analyst primarily analyzes data to support operational decisions. Both roles require analytical skills and understanding of business processes, but the manager role involves more leadership and strategic planning.

What does an operations performance manager do?

An operations performance manager oversees and improves the efficiency and effectiveness of business operations. They analyze performance data, develop strategies to optimize processes, and implement improvements to meet organizational goals, often using tools like performance metrics and process mapping. Strong analytical skills and knowledge of operational systems are essential for this role.

What are popular job titles related to Operations Performance Manager jobs in Saint Augustine, FL?

For Operations Performance Manager jobs in Saint Augustine, FL, the most frequently searched job titles are:

What job categories do people searching Operations Performance Manager jobs in Saint Augustine, FL look for?

The top searched job categories for Operations Performance Manager jobs in Saint Augustine, FL are:

What cities near Saint Augustine, FL are hiring for Operations Performance Manager jobs?

Cities near Saint Augustine, FL with the most Operations Performance Manager job openings:

Operations Performance Manager jobs near you
Infographic showing various Operations Performance Manager job openings in Saint Augustine, FL as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $55,351 per year, or $26.6 per hour.

Operations Manager

Solera

Jacksonville, FL • On-site

Full-time

Posted 7 days ago

Job description

Operations Manager
About the Role
Solera is seeking an experienced Operations Manager to lead high-volume call center operations with a strong focus on operational performance, leadership development, process improvement, client delivery, and accountability. This role is responsible for translating business priorities into daily execution, developing frontline leaders, driving continuous improvement, and ensuring service levels, quality, compliance, and client expectations are consistently achieved.
The ideal candidate is a proactive leader who can identify root causes, execute improvement plans, coach leaders to measurable outcomes, and build a culture of ownership, accountability, and engagement. The successful candidate must be comfortable leading teams through operational transformation, process automation, and AI-enabled capabilities that improve performance, coaching effectiveness, quality outcomes, customer experience, and operational efficiency.
What You Will Do
• Drive Operational Performance (20%)
  • Lead daily execution of operational and client performance objectives.
  • Monitor KPIs including service level, quality, productivity, attendance, customer experience, and efficiency metrics.
  • Identify performance trends, risks, and gaps while implementing corrective actions.
  • Partner with Workforce Management, Quality, Training, and Client Services to achieve business objectives.
  • Hold leaders accountable for performance outcomes and execution of action plans.

• Lead Continuous Improvement & Innovation (20%)
  • Drive initiatives that improve efficiency, service quality, customer experience, and operational effectiveness.
  • Utilize root cause analysis to identify and resolve performance barriers.
  • Lead process improvements, change management activities, and operational transformation efforts.
  • Champion adoption of AI-enabled tools, automation, analytics, and emerging technologies that enhance operational performance and leadership effectiveness.
  • Leverage data, AI-enabled insights, and operational expertise to anticipate challenges, identify root causes, and implement measurable solutions.

• Develop Leadership Talent (30%)
  • Coach, mentor, and develop Supervisors, Team Leads, and frontline leaders.
  • Build leadership capability in performance management, accountability, employee engagement, and operational execution.
  • Conduct regular coaching sessions, performance reviews, and development planning activities.
  • Foster a culture of ownership, collaboration, continuous learning, and high performance.
  • Demonstrate business ownership by identifying root causes, presenting solutions, and driving measurable results rather than simply reporting operational challenges.
  • Identify succession opportunities and strengthen the leadership pipeline.

• Manage Reporting and Insights (10%)
  • Analyse operational data and performance trends to drive informed decision-making.
  • Deliver clear and actionable business insights to senior leadership and clients.
  • Utilize reporting tools and dashboards to track performance and improvement efforts.
  • Ensure reporting accuracy, consistency, and alignment with business objectives.

• Ensure Compliance and Mitigate Risk (10%)
  • Ensure compliance with company policies, client requirements, regulatory standards, and operational procedures.
  • Partner with HR, Compliance, and Quality teams to address operational and employee-related risks.
  • Maintain audit readiness and reinforce documentation, process, and quality standards.
  • Proactively identify and mitigate operational risks before they impact performance.

• Maintain Client Relationships (10%)
  • Support client relationships through consistent operational performance and transparent communication.
  • Participate in client reviews, performance discussions, and escalation management activities.
  • Ensure contractual obligations, service levels, and client expectations are consistently met.
  • Resolve escalated operational and customer concerns with urgency and professionalism.

What You Will Bring
Experience
  • 5+ years of call center, contact center, BPO, customer service, claims, or operations leadership experience.
  • 2+ years leading supervisors, team managers, or frontline leaders.
  • Proven success managing operational KPIs and driving performance improvement.
  • Experience leading teams in a fast-paced, metric-driven environment.

Preferred Qualifications
  • Insurance, claims, FNOL, automotive, dealer services, or service operations experience.
  • Experience supporting client-facing operations and business reviews.
  • Knowledge of workforce management, quality assurance, coaching, and continuous improvement methodologies.
  • Experience supporting AI-enabled operations, automation initiatives, digital transformation programs, or advanced analytics solutions.
  • Demonstrated ability to lead teams through technology adoption and organizational change.

Core Competencies
  • Operational Leadership & Accountability
  • Leadership Development & Coaching
  • Root Cause Analysis & Problem Solving
  • Performance Management
  • Data Analysis & Business Insights
  • AI & Digital Leadership
  • Client Relationship Management
  • Communication & Executive Presence
  • Change Leadership
  • Compliance & Risk Management
  • Continuous Improvement

Work Environment & Travel
Ability to work effectively in a fast-paced, performance-driven environment.
This role may require up to 20% travel to support client meetings, business reviews, leadership development activities, operational assessments, company meetings, and other business-related initiatives.
EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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