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Operations Performance Manager Jobs in Billings, MT

company36

Lending Operations Manager

Billings, MT · On-site

$76K - $114K/yr

Valley Credit Union is growing, and we're excited to add a Lending Operations Manager to our ... performance management, and staffing coverage to ensure timely, accurate, and compliant loan ...

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Operations Performance Manager information

See Billings, MT salary details

$30.5K

$62.5K

$116.7K

How much do operations performance manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for operations performance manager in Billings, MT is $62,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $76,300.00 per year, depending on experience, location, and employer.

What is the difference between Operations Performance Manager vs Operations Analyst?

AspectOperations Performance ManagerOperations Analyst
Required CredentialsBachelor's degree in Business, Operations, or related field; often certifications in process improvement (e.g., Six Sigma)Bachelor's degree in Business, Economics, or related field; analytical skills emphasized
Work EnvironmentOversees teams, manages performance metrics, and implements process improvementsAnalyzes data, prepares reports, and supports operational decision-making
Employer & Industry UsageCommon in manufacturing, logistics, and large service organizationsWidely used across various industries for data analysis and reporting

The Operations Performance Manager focuses on optimizing overall operational performance and leading teams, while the Operations Analyst primarily analyzes data to support operational decisions. Both roles require analytical skills and understanding of business processes, but the manager role involves more leadership and strategic planning.

What does an operations performance manager do?

An operations performance manager oversees and improves the efficiency and effectiveness of business operations by analyzing performance metrics, implementing process improvements, and ensuring operational goals are met. They often use data analysis tools and collaborate across departments to optimize workflows and enhance productivity.

How does an Operations Performance Manager typically collaborate with cross-functional teams to drive process improvements?

As an Operations Performance Manager, you will frequently work alongside teams from departments such as finance, IT, logistics, and customer service to identify inefficiencies and implement process improvements. Collaboration often involves leading meetings, analyzing performance data, and coordinating initiatives to ensure alignment with organizational goals. Strong communication and project management skills are essential, as you’ll need to facilitate change, gain buy-in from stakeholders, and track progress of improvement projects. This collaborative environment provides opportunities to build relationships across the organization and develop a deep understanding of various operational functions.

Is ops manager higher than GM?

In most organizations, a General Manager (GM) typically holds a higher position than an Operations Performance Manager. The GM oversees overall business operations and strategic planning, while the Operations Performance Manager focuses on improving operational efficiency and performance within specific areas. The hierarchy can vary depending on the company's structure and industry.

What jobs in the US pay 300,000 a year?

Operations Performance Managers in large organizations or industries such as finance, technology, or consulting can earn salaries of $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership responsibilities. High-level executive roles or specialized positions in these fields often reach or exceed this compensation level.

What are the key skills and qualifications needed to thrive as an Operations Performance Manager, and why are they important?

To thrive as an Operations Performance Manager, you need strong analytical abilities, process optimization expertise, and a degree in business, operations management, or a related field. Familiarity with Lean Six Sigma methodologies, ERP systems, and performance tracking tools is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help drive team performance and foster a culture of continuous improvement. These capabilities are crucial for identifying inefficiencies, implementing strategic initiatives, and ensuring operational excellence within an organization.

What is the highest salary for an operations manager?

The highest salaries for operations managers can exceed $150,000 annually, especially in large corporations or industries like technology, finance, and manufacturing. Senior roles with extensive experience, advanced certifications, and leadership responsibilities tend to command these top-tier salaries.
What are popular job titles related to Operations Performance Manager jobs in Billings, MT? For Operations Performance Manager jobs in Billings, MT, the most frequently searched job titles are:
What job categories do people searching Operations Performance Manager jobs in Billings, MT look for? The top searched job categories for Operations Performance Manager jobs in Billings, MT are:
Operations Performance Manager jobs near you

Lending Operations Manager

company36

Billings, MT • On-site

$76K - $114K/yr

Full-time

Posted 20 days ago

Job description

Description
  • Valley Credit Union is growing, and we're excited to add a Lending Operations Manager to our Lending Department! This role oversees mortgage and consumer loan processing and servicing functions, providing leadership, workflow management, compliance oversight, and quality control. We're looking for a candidate with strong processing, servicing, and underwriting experience, a passion for member service, and the ability to lead with accuracy, urgency, and a solutions-focused mindset. Join a team that values professional growth, collaboration, and making a difference in the lives of our members!

At Valley Credit Union, we offer a dynamic work environment where you can grow your career and enjoy excellent company benefits. Our strong culture, driven by our Cultural Beliefs, supports and empowers every team member. We believe it truly matters where you belong, and we invite you to be a part of our vibrant team. Join us and make a difference!
VISION STATEMENT
Building relationships with people in our communities.
MISSION STATEMENT
Uniting to achieve your dreams.
SUMMARYThe Lending Operations Manager ensures efficient and compliant operations, supports underwriting activities, and contributes to reporting, training, and process improvement initiatives aligned with Valley's lending goals. This role oversees mortgage and consumer loan processing and servicing functions, providing leadership, workflow management, compliance oversight, and quality control.
Requirements
ESSENTIAL DUTIES
  • Lead departmental projects, process improvements, and system enhancements to increase efficiency, accuracy, and scalability.
  • Maintain and update departmental procedures and system documentation.
  • Serve as a resource to management for operational analysis, reporting, and workflow optimization.
  • Support mortgage underwriting as needed, including reviewing and evaluating loan files using internal and general underwriting guidelines to determine applicant creditworthiness.
  • Oversee and develop workflow management for processing and servicing functions to ensure balanced workloads, efficient pipelines, and appropriate staffing coverage.
  • Monitor loan pipelines, closing timelines, and funding activity to ensure timely closing and delivery of sold loans.
  • Troubleshoot and resolve escalated processing issues, customer concerns, and internal inquiries.
  • Manage departmental administrative functions, including approval of invoices related to appraisals, title, recording, and related services.
  • Oversee quality control and compliance functions, including internal file reviews, coordination of external and third-party audits, and resolution of audit findings.
  • Oversee loss control activities related to mortgage processing.
  • Oversee departmental reporting and data integrity, including HMDA reporting, EOD/EOM processes, MERS reporting and certification, and investor certifications and renewals.
  • Ensure accurate tracking and reporting of appraisal, escrow, portfolio, and production data, as well as preparation of monthly, quarterly, and annual reports, including year-end tax reporting.
  • Maintain comprehensive knowledge of mortgage and consumer lending guidelines, including investor requirements (e.g., Fannie Mae, Freddie Mac, FHA, VA, RD), regulatory standards, fair lending laws, and Valley's internal policies and procedures.
  • Ensure adherence to regulatory requirements, investor guidelines, and internal policies and procedures.
  • Supervise, direct, and support mortgage and consumer loan processing and servicing staff, including workload distribution, performance management, and staffing coverage to ensure timely, accurate, and compliant loan processing.
  • Provide training, coaching, and ongoing development, including onboarding, system updates, regulatory changes, and investor requirements.
  • Lead team meetings, training sessions, and departmental communications.
  • Promote Valley's Service Standards and support a positive workplace culture.
  • Provides backup to the processing and servicing functions, as needed.
  • Perform other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES
  • Ability to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
  • Knowledge of word processing, spreadsheet, email software, and use of the Internet. Must be proficient in Microsoft Office programs including Word and Excel.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate interest, commissions, discounts, proportions, and percentages and to compute rate, ratio, and percent.
  • Ability to demonstrate high levels of accuracy and attention to detail.
  • Ability to deal calmly and professionally with diverse personalities and cultures at various levels within and outside of the organization.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedures.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to communicate with others inside and/or outside the organization, generally regarding routine matters for the purpose of giving and obtaining information, as well as advising or referring.
  • Ability to establish priorities, set goals and meet deadlines in an accurate and efficient manner. Ability to effectively handle multiple, simultaneous, and changing priorities.
  • Ability to exercise courtesy, tact, and diplomacy. Ability to demonstrate highest levels of customer service and discretion when dealing with the public.

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