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Operations Manager Spa Jobs in Pittsburgh, PA (NOW HIRING)

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Operations Manager Spa information

See Pittsburgh, PA salary details

$30.1K

$61.6K

$115K

How much do operations manager spa jobs pay per year?

As of Aug 21, 2026, the average yearly pay for operations manager spa in Pittsburgh, PA is $61,604.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $75,200.00 per year, depending on experience, location, and employer.

What does an operations manager spa do?

An Operations Manager in a spa oversees the daily activities and overall operation of the spa facility. They are responsible for managing staff, ensuring high standards of customer service, maintaining inventory and equipment, and implementing policies and procedures to enhance efficiency. Additionally, they often handle budgeting, marketing initiatives, and compliance with health and safety regulations. Their role is crucial in creating a relaxing and professional environment for both clients and employees.

What are the key skills and qualifications needed to thrive as an operations manager spa?

To thrive as an Operations Manager Spa, you need expertise in hospitality management, business operations, and staff supervision, often supported by a degree in hospitality or business administration. Familiarity with spa management software, booking systems, and inventory control tools is typically required. Exceptional customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient spa operations, high client satisfaction, and a motivated team, which are critical for business success.

What are some common challenges faced by an operations manager spa, and how can they be addressed?

Operations Managers in spas often encounter challenges such as balancing high-quality customer service with efficient staff scheduling and resource management. Another common hurdle is maintaining consistent service standards during peak hours or seasonal fluctuations. To address these challenges, effective communication with the team, investment in staff training, and implementing robust operational procedures are key. Leveraging spa management software can also help streamline daily operations and ensure smooth coordination among therapists, front desk staff, and management.

What is the difference between Operations Manager Spa vs Front Desk Supervisor?

AspectOperations Manager SpaFront Desk Supervisor
Primary RoleOversees overall spa operations, staff management, and service qualityManages front desk staff, guest check-in/out, and customer service
Required CredentialsExperience in spa management, hospitality, or related certificationsCustomer service experience, hospitality or spa knowledge often preferred
Work EnvironmentOffice and operational areas within the spa facilityFront desk and reception areas
Employer & Industry UsageCommon in luxury spas, wellness centers, and resortsFound in hotels, resorts, and day spas

The Operations Manager Spa focuses on overall management, staff coordination, and service standards, while the Front Desk Supervisor handles guest interactions and front desk operations. Both roles are essential in the spa industry but differ in scope and responsibilities.

How much do operations managers in spa make in the US?

Operations managers in spas in the US typically earn between $50,000 and $80,000 annually, with the average around $60,000. Salaries can vary based on location, experience, and the size of the spa, and the role often requires strong leadership, customer service skills, and knowledge of spa operations and management software.

What are popular job titles related to Operations Manager Spa jobs in Pittsburgh, PA?

For Operations Manager Spa jobs in Pittsburgh, PA, the most frequently searched job titles are:

What job categories do people searching Operations Manager Spa jobs in Pittsburgh, PA look for?

The top searched job categories for Operations Manager Spa jobs in Pittsburgh, PA are:

Operations Manager Spa jobs near you

Pool Spa Specialist - Valley Pool & Spa

Leslie's

North Versailles, PA • On-site

$16 - $17/hr

Full-time

Medical, Retirement

Posted 9 days ago

Leslie's rating

5.6

Company rating: 5.6 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

483rd of 734 rated retailers

Job description

DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY:
With over 55 years of experience, we are a leading hot tub and swim spa dealer throughout the Pittsburgh area. We also offer the best hot tubs and swim spas in the market. We became a part of Leslie's family in January 2018. From new above-ground pools, hot tubs, and swim spas to superior pool and hot tub service, as well as quality products designed to keep your pool and hot tub operating efficiently and effectively, we've got everything you need to create and care for the perfect outdoor oasis. Our hot tub experts will help you choose the best model for your needs and space, ensuring that it features everything you need for a relaxing soak or a wonderful workout. We also carry numerous accessories that are certain to make hot tub and swim spa ownership easier and more enjoyable.
Job Overview:
The Pool & Spa Specialist (PSS) will manage the pool, hot tub and swim spa division of their location, and will sell them by understanding the characteristics, features, and benefits of the pools and spas that we sell. The PSS is responsible for the effective execution of all pool and spa related sales and customers at their location plus the sales plans, profitability, operating procedures, and all merchandising objectives related to the location's pools, hot tubs and swim spas. The PSS oversees to ensure that all team members are proficient with the right competencies to sell pools and hot tubs. The PSS captures leads, follows up on sales leads, and closes sales. The PSS will also sell at home shows, tent sales and off-site events.
Compensation Range: $16.00 - $17.00 /Hourly + Commission
Compensation within range to be determined by the applicant's education, experience, knowledge and skills, as well as internal equity and alignment with market data.
Responsibilities:
  • In charge of the store's pool, spa and swim spa sales performance.
  • Meet or exceed sales budget.
  • Meet or exceed your gross margin budget for the fiscal year.
  • Drive customer count increase over last year.
  • Facilitate and supervise daily operations of the pool and spa sales division at a store to make sure that team members work together effectively to make sales and contribute to proper procedures.
  • Sell all products by understanding the characteristics, features, and benefits of the products that we sell.
  • Close sales with enthusiasm and the understanding of closing techniques.
  • Follow up on all sales leads captured by yourself and by all other team members.
  • Train to understand lead management and POS software systems.
  • Understand all operating procedures, train the team and execute as written.
  • Provide customer service and interact with customers who have an issue or need support with a purchase,
    return, delivery or installation.
  • Develop new customers and maintain rapport with previous customers resulting in referrals and rave reviews.
  • Handle customer care scenarios calmly and logically with the customer and company in mind for win-win outcomes.
  • Work with Spa Delivery Manager, Service Manager and installation company to ensure all customers needs are taken care of in a timely manner.
  • Communicate pool, spa and swim spa inventory, delivery, installation and product information from leadership to store team members.
  • Oversee to ensure that all team members are proficient with the right competencies to sell pools, hot tubs, swim spas, grills and saunas.
  • Continually coach and train seasoned team members to help them sell the large ticket items and capture leads.
  • Communicate with the General Manager and Assistant Manager to maintain productivity at all times.
  • Ensure all current company pool, spa, and swim spas marketing materials and displays are always available to assist with sales.
  • Merchandising, signage and price tags.
  • Assist with approved social media messages for continued growth and success.
  • Seek ways to better promote the store, the product lines and services within the store.
  • Sell at home shows, tent sales and off-site events.
  • Practice all company policies.
  • Uphold and follow the mission statement and statement of values.

Qualifications:
  • Three or more years of sales experience, large ticket items preferable
  • Ability to build rapport with customers and qualify their requirements
  • Salesmanship skills- Understand the selling process and customer engagement as it is related to sales
  • Ability to consolidate the sale and walk the customer through every stage of the deal, and close sales
  • Effective time management - Ability to plan and organize your own daily selling activity to secure sales through effective sales lead follow up
  • Strongly committed to hitting targets and exceeding goals
  • Strong negotiation skills
  • Strong customer service skills
  • Excellent communication skills
  • Good training skills and temperament
  • Strongly committed to hitting targets and exceeding goals
  • Understanding of sales related calculations / math
  • Proactive in-store planning skills
  • Self-motivated leadership
  • Interpersonal communication skills
  • Strong organizational skills
  • Ability to operate basic business software, emails and Google Drive

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.
Leslie's recognizes a critical component to our continued success is our people. Leslie's is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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