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Operations Manager Spa Jobs in Maryland (NOW HIRING)

The Ivy Hotel

Reservation Supervisor

Baltimore, MD

... Spa, or staying for an extended visit. The Reservations Supervisor supports the Reservations Manager in the daily operation of the Reservations Department. This is a hands-on position responsible for ...

Relais & Châteaux

Reservation Supervisor

Baltimore, MD · On-site

... Spa, or staying for an extended visit. The Reservations Supervisor supports the Reservations Manager in the daily operation of the Reservations Department. This is a hands-on position responsible for ...

Relais & Châteaux

Reservation Supervisor

Baltimore, MD · On-site

... Spa, or staying for an extended visit. The Reservations Supervisor supports the Reservations Manager in the daily operation of the Reservations Department. This is a hands-on position responsible for ...

The Ivy Hotel

Massage Therapist

Baltimore, MD

Promptly report guest concerns or service-related issues to the Spa Manager, Team Lead, or Front ... of operation. Qualifications Have a genuine interest in Wellness and be energetic, upbeat and ...

Relais & Châteaux

Massage Therapist

Baltimore, MD · On-site

Promptly report guest concerns or service-related issues to the Spa Manager, Team Lead, or Front ... of operation. Qualifications Have a genuine interest in Wellness and be energetic, upbeat and ...

Relais & Châteaux

Massage Therapist

Baltimore, MD · On-site

Promptly report guest concerns or service-related issues to the Spa Manager, Team Lead, or Front ... of operation. Qualifications Have a genuine interest in Wellness and be energetic, upbeat and ...

US Fitness Holdings

Membership Manager

Frederick, MD

... club operations. You'll provide tours, convert prospects - all while delivering the Ultimate ... Discounts on training, spa services, programs, and apparel * Employee referral bonus * In-house ...

Sports Clips

Licensed Salon Manager

Severna Park, MD · On-site

$30 - $50/hr

As Salon Manager, you will oversee daily operations, support and develop stylists, and create a ... Management experience preferred, including salon, spa, retail, or store management * Strong ...

Onelife Fitness

Membership Manager

Frederick, MD · On-site

$34K - $111K/yr

... club operations. You'll provide tours, convert prospects - all while delivering the Ultimate ... Discounts on training, spa services, programs, and apparel * Employee referral bonus * In-house ...

Onelife Fitness

Membership Manager

Frederick, MD

... to-day club operations. You'll provide tours, convert prospects -- all while delivering the ... Discounts on training, spa services, programs, and apparel * Employee referral bonus * In-house ...

Sports Clips

Licensed Salon Manager

Frederick, MD · On-site

$30 - $50/hr

As Salon Manager, you will oversee daily operations, support and develop stylists, and create a ... Management experience preferred, including salon, spa, retail, or store management * Strong ...

Sports Clips

Licensed Salon Manager

Dundalk, MD · On-site

$30 - $50/hr

As Salon Manager, you will oversee daily operations, support and develop stylists, and create a ... Management experience preferred, including salon, spa, retail, or store management * Strong ...

Sports Clips

Licensed Salon Manager

Columbia, MD · On-site

$30 - $50/hr

As Salon Manager, you will oversee daily operations, support and develop stylists, and create a ... Management experience preferred, including salon, spa, retail, or store management * Strong ...

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All JobsOperations Spa JobsOperations Manager Spa JobsOperations Manager Spa Jobs in Maryland

Operations Manager Spa information

What does an operations manager spa do?

An Operations Manager in a spa oversees the daily activities and overall operation of the spa facility. They are responsible for managing staff, ensuring high standards of customer service, maintaining inventory and equipment, and implementing policies and procedures to enhance efficiency. Additionally, they often handle budgeting, marketing initiatives, and compliance with health and safety regulations. Their role is crucial in creating a relaxing and professional environment for both clients and employees.

What are the key skills and qualifications needed to thrive as an operations manager spa?

To thrive as an Operations Manager Spa, you need expertise in hospitality management, business operations, and staff supervision, often supported by a degree in hospitality or business administration. Familiarity with spa management software, booking systems, and inventory control tools is typically required. Exceptional customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient spa operations, high client satisfaction, and a motivated team, which are critical for business success.

What are some common challenges faced by an operations manager spa, and how can they be addressed?

Operations Managers in spas often encounter challenges such as balancing high-quality customer service with efficient staff scheduling and resource management. Another common hurdle is maintaining consistent service standards during peak hours or seasonal fluctuations. To address these challenges, effective communication with the team, investment in staff training, and implementing robust operational procedures are key. Leveraging spa management software can also help streamline daily operations and ensure smooth coordination among therapists, front desk staff, and management.

What is the difference between Operations Manager Spa vs Front Desk Supervisor?

AspectOperations Manager SpaFront Desk Supervisor
Primary RoleOversees overall spa operations, staff management, and service qualityManages front desk staff, guest check-in/out, and customer service
Required CredentialsExperience in spa management, hospitality, or related certificationsCustomer service experience, hospitality or spa knowledge often preferred
Work EnvironmentOffice and operational areas within the spa facilityFront desk and reception areas
Employer & Industry UsageCommon in luxury spas, wellness centers, and resortsFound in hotels, resorts, and day spas

The Operations Manager Spa focuses on overall management, staff coordination, and service standards, while the Front Desk Supervisor handles guest interactions and front desk operations. Both roles are essential in the spa industry but differ in scope and responsibilities.

How much do operations managers in spa make in the US?

Operations managers in spas in the US typically earn between $50,000 and $80,000 annually, with the average around $60,000. Salaries can vary based on location, experience, and the size of the spa, and the role often requires strong leadership, customer service skills, and knowledge of spa operations and management software.

What are popular job titles related to Operations Manager Spa jobs in Maryland?

For Operations Manager Spa jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Operations Manager Spa jobs in Maryland look for?

The top searched job categories for Operations Manager Spa jobs in Maryland are:

What cities in Maryland are hiring for Operations Manager Spa jobs?

Cities in Maryland with the most Operations Manager Spa job openings:

Operations Manager Spa jobs near you
Infographic showing various Operations Manager Spa job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Spa Receptionist - Maryland

Live! Casino and Hotel Maryland

Hanover, MD • On-site

$17/hr

Part-time

Medical, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Min Compensation
USD $17.00/Hr.
Max Compensation
USD $17.00/Hr.
Overview
Why We Need Your Talents:
The Spa Receptionist plays a vital role in creating a warm, welcoming, and seamless experience for every guest who enters the Live! Spa. As the first point of contact, your professionalism, hospitality, and attention to detail help set the tone for each guest's visit. Your ability to manage bookings, communicate knowledgeably about spa services, and ensure smooth daily operations supports a relaxing, luxurious environment that embodies the Live! brand. By providing attentive service, resolving guest needs with care, and maintaining an organized and inviting front desk, you help create a memorable wellness experience that keeps guests returning.
Responsibilities
Where You'll Make an Impact:
  • Ensures the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence.
  • Adheres to the policies of the spa and hotel.
  • Exhibits knowledge about the facility and its amenities to effectively communicate with guests.
  • Submits all paperwork and financial reporting, when applicable, in accordance with Live! Spa and Hotel internal policies. Follows all Standard Operating Procedures that apply to the front desk and guest service.
  • Makes spa and salon reservations from multiple sources including phone calls, in-person, and email requests. Enrolls guests in programs, events, or classes as applicable.
  • Actively recommends additional services, enhancements, or home care to each guest.
  • Receives payments for goods and services. Properly accounts for the money. Reconciles daily sales, deposits, and receipts. Processes gift certificates and hotel charges, as applicable.
  • Greets each and every guest with a smile and direct eye contact.
  • Informs Spa Manager of any guest, or facility issues, incidents, and/or accidents.
  • Strictly follows Lost and Found reporting policy.
  • Goes the extra mile for guests by offering to make reservations, find directions, look up phone numbers, etc.
  • Uses time efficiently throughout shift by checking equipment, locker rooms, retail stocks, inventory, etc. Ensures proper staff coverage when necessary to leave the area.
  • Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
  • Keeps area clear of clutter and personal effects.
  • Helps ensure the facility is only accessed by actual guests, and that it is safe and secure at all times.
  • Reports any incidents or accidents to a member of the management team.
  • Other duties as assigned.

Skills to Help You Succeed:
  • Previous customer service experience, preferably in the hospitality industry.
  • Previous experience handling money.
  • Excellent oral communication skills. Must be able to write legibly and clearly to convey information. Ability to explain various treatments/services to guests.
  • Efficient, well organized, and able to handle a variety of duties simultaneously.
  • Energetic, enthusiastic, and self-motivated.
  • Professional manner, discretion, and appearance.
  • Strong team player.
  • Must be able to keep calm and composed while under pressure and multi-tasking.
  • Must be comfortable with product recommendation.
  • Proficient in appropriate computer skills and office equipment.

Qualifications
Must Haves:
  • High School Diploma or GED required.
  • Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.

Physical Requirements:
  • Ability to stand for long periods.
  • Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move light objects.
  • This position requires the following abilities: climbing, balancing, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
  • The employee will be required to operate the following tools: computer, calculators, office supplies, and phone.
  • The employee may be exposed to noise and mechanical hazards.

Working Conditions:
  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

What We Offer
Perks We Offer You
  • Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
    • Free Basic Life Insurance
    • Free Short Term & Long-Term Disability
    • Generous retirement savings options
    • Paid Time Off
    • Tuition Reimbursement
  • On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
  • Training and pathways for career growth
  • Robust Rewards & Recognition Programs
  • Annual Merit Based Pay Increases
  • Discretionary Performance Bonuses
  • Discretionary Service Bonuses
  • Free parking
  • Free food and discounted meals
  • Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!
Individuals chosen to be part of the Live! Team can expect:
  • To be part of an exciting experience unlike any other in the market.
  • To be given the power and responsibility to put service and community first.
  • To come together as a strong team, while valuing and celebrating our diversity.
  • To be given the tools, resources, and opportunity to grow in their career.
  • To work hard and have fun.
  • Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
  • The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

Apply