Operations Manager Operations Manager Jobs in Santa Maria, CA

*Position Summary  

This full-time position, located at our beautiful, 250-space manufactured home community in Santa Maria, CA, will oversee the property operations and resident relations. There will be daily interactions with residents, prospective residents and vendors, as well as office duties including clerical and bookkeeping functions, along with oversight of staff and service vendors. The ideal candidate will possess property management experience, strong customer service skills, and superb organizational skills, and have a friendly, helpful disposition. Onsite housing is provided and living onsite is required.  

*Company overview

  Founded in 1958, The Star Companies is a family-owned and operated firm specializing in the manufactured housing industry. With communities throughout California, Colorado, Idaho and Nevada, we provide value in housing and integrity in service. Star’s Mission Statement is: We provide superior service to manufactured home communities, maximizing value of the properties that we are entrusted to serve.  

*Company Core Values  

·         Hands-on ownership

·         Commit to your best work

·         Always learning

·         Do the right thing

·         Be respectful

*Position Performance Objectives

• Collect, post, and deposit rent checks electronically.
• Record utility meter reads.
• Receive and respond to phone calls.
• Respond to emergency and after-hours calls.
• Receive and respond to resident inquiries and email communications.
• Process rental applications from prospective buyers and renters.
• Market homes for rent and open RV storage spaces.
• Communicate with Regional Property Manager and Operations Manager on market changes and rental progress.
• Draft various resident notices associated with property management for distribu tion.
• Conduct regular property inspections to ensure compliance with rules and regulations.
• Assist with monitoring vendor progress on CapEx and construction projects.
• Code and approve accounts payable invoices electronically.
• Create, assign, process service tickets.
• Maintain digital resident files.
• Maintain various books and records related to the community operation.
• Process daily incoming mail.
• Schedule clubhouse reservations.
• Coordinate monthly community events.
• Lock up community clubhouse every other week.

  *Key Competencies

• Possess outstanding written and oral communication skills.
• Be a self-starter, work with little or no supervision, while being part of the management team.
• Possess experience with CapEx projects and vendor/contractor oversight.
• Keep up to date on the CA Mobilehome Residency Law and Title 25.
• Understand landlord-tenant laws.
• Deal tactfully with personnel, residents, family members, visitors, and the general public.
• Possess strong computer skills and proficiency in Microsoft Office with the ability to learn new software.
• Maintain trustworthiness and perform duties with the utmost confidentiality and accountability.
• Able to work efficiently, handle multiple projects with appropriate prioritization, adhere to quick deadlines and adapt to evolving circumstances.
• Possess excellent organizational skills with high accuracy and attention to detail.  

*Physical Requirements

• Has the ability to work in the mobile home park office in front of a computer screen/typing approximately 80% of a typical working day.
• Has the ability to walk the community for extended periods of time.
• Has the ability to bend, reach and lift boxes and office supplies up to 30 pounds.

  *Experience requirements

• AA degree, minimum.
• 3-5 years of property management experience.
• Knowledgeable and experienced using property management software, such as Rent Manager, Yardi or AppFolio.
• Mobile home park experience a plus.

  *What we offer

•   Company-provided housing, onsite living required
• Medical, dental, and vision benefits
• 401k plan with company match
• 10 paid holidays
• 5 vacation days first year, accrual begins immediately

  Compensation Range: $23 - $25 per hour + onsite housing

  Location: Santa Maria, CA 93454

  If this position catches your eye, apply online now.

We are an equal opportunity employer.