Operations Manager Operations Manager Jobs in Indiana, PA

Position Summary:

If you are a high energy, outgoing person who is passionate about leading and building a team to deliver a quality food service and restaurant program, and who is looking to join a Company that is committed to creating a great place to work, this job is for you! As a Food Service Restaurant Manager, you will be entrusted to work with the Store/Site manager to guide your team in delivering an exceptional guest experience, through operational excellence, to achieve the Foodservice and Company Restaurant standards in service and execution. You will be a key leader in creating a working environment that promotes engagement and living the Company values, making Coen the clear choice for our guest’s everyday needs. Your responsibilities will include preparing high quality food for the core Foodservice offer and the Company Restaurants, quickly and efficiently, and guiding other team members in food safety measures, production processes and presentation.

Responsibilities:

1. Lead by Example to show all store team members and guests what a great food service program looks like.

2. Work with the store manager to build and develop a strong food service program by leading the food operation effectively.  Set clear and measurable goals, assume ownership for program efficiency and success.  Work with the Store Manager to hold others accountable and to position all team members for success through training, coaching, delegating and frequent communication.

3. Partner with the Store Manager to address team member performance or behavior issues quickly and fairly to keep the team strong.

4. With the guidance of the store manager, achieve operational excellence, utilizing the Company’s operational goals to achieve financial objectives. (Sales/expenses to budget, net profit).

5. Manage the overall appearance and cleanliness of the food service program.  With Store Manager Oversight, delegate and direct fellow team members to maintain condition levels up to Company standard.

6. Oversee quality control, merchandising, safety programs and other guidelines in place for successful food service operations. Manage product levels so that we have what our guest’s desire and achieve the Company goal of 100% in-stock at all times.

7. Responsible for all inventory controls in the Food Service area including ordering, receiving, inventorying, and waste control.

8. Responsible for maintaining all Coen and local Board of Health cleaning and sanitation standards.

9. Work with the leadership team to communicate and fix any issues regarding product quality, food safety, equipment issues, training, signage needs, etc.

10. Perform other duties as assigned at the discretion of the Store Manager.

Working Relationships:

Guest Service Associates, Food Service Associates, Guest Service Leads, Store Manager, District Manager, Region Manager, Operations, VP, Company personnel, and various vendors.

Minimum Education: High School or GED

Minimum Experience: 1 year Food Service department lead capacity in retail or restaurant environment.

Preferred Experience: 1-3 years Food Service experience.

Licenses/Certifications: Serv Safe Certified a plus but not mandatory

Soft Skills:

• Comfortable talking and interacting with guests and team members
• High energy
• Ability to move from one activity to another quickly
• Team oriented;  willing to give extra effort to help others

Other:

Scheduling: This position is full-time hourly position and primarily works days, however, may at times need to work a variety of hours depending on business needs (days, nights, weekends & Holidays).

Travel: 5% to attend meetings

Hours & Conditions: 40 hours

Other: Specialized work attire requirements (hats or visors, gloves, etc. – provided)

Physical Requirements: Ability to stand/walk 10 hours a day; ability to lift 40 lbs., reach overhead, bend, squat, twist, reach, grasp and grip and work in freezer and cooler (cold temperatures).

In the spirit of pay transparency, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.