Operations Manager Last Mile Jobs in Delaware (NOW HIRING)

We are seeking visionaries to support the HR Analytics Advisor practice for one of our Firm's lines of businesses. In this role, you will work alongside a team of data analysts and storytellers who partner with business leaders, HR executives, and functional stakeholders to transform how talent and workforce decisions are made.
As a Business Analytics Advisor - Sr. Associate, you will support the "last mile" of people analytics-embedding insight into decision-making by combining data, analytics, and business context into clear, actionable narratives. You will operate at the intersection of business strategy, advanced analytics, and HR leadership, driving data-driven outcomes that materially impact workforce performance, risk management, and talent growth. You will also collaborate with cross-functional partners to build self-service capabilities and predictive models. We value diversity, inclusion, and a culture of continuous learning to drive innovative, data-driven HR solutions.
Job responsibilities

• Assist in establishing the function as a trusted advisor to senior executives, including HR business heads, line of business leaders, CFOs, COOs, and strategy leads
• Drive proactive analytics to identify workforce and talent patterns, risks, and opportunities and develop recommended action plans
• Provide responsive data-driven insights to address ad-hoc business questions and strategic workforce inquiries
• Deliver deep insights aligned to HR processes such as performance reviews, succession planning, and talent allocation
• Partner closely with HR business executives to contextualize data and insights within business strategies and priorities
• Develop and refine executive-ready presentations that articulate complex insights clearly, persuasively, and visually
• Deliver consistently high-quality analysis and storytelling that drives action, not just awareness
• Partner with the Business Intelligence team to automate recurring reporting and enhance self-service capabilities
• Collaborate with the AI & Data Science team to shape derivative features, predictive models, and pattern recognition analytics
• Work with the Chief Data Office to ensure high-quality source data, governance, and entitlements that underpin advisory narratives
• Track, measure, and communicate the business impact of analytics advisory work

Required qualifications, capabilities, and skills

• 3+ years of progressive experience in analytics, data, and business strategy within a large, complex, global organization
• Strong track record of engaging and influencing senior executives through analytics, insights, and compelling storytelling
• Deep experience bridging business strategy with data science, reporting, and analytic insights
• Exceptional executive presence and communication skills with ability to synthesize and present insights to senior leaders
• Strategic thinker with ability to connect data to commercial and workforce outcomes
• Strong collaboration skills with experience leading through influence across matrixed teams
• Comfortable working in high-visibility, high-stakes environments
• Passion for talent, workforce strategy, and advancing HR through data-driven decision-making
• Experience defining mission, operating models, and success metrics for advisory functions with proven impact on business outcomes through analytics such as improved retention, accelerated mobility, and optimized workforce allocation
• Proficiency with analytics and presentation tools used for executive advisory engagements
• Experience integrating analytics into recurring HR processes and decision-making forums with track record of increasing self-service analytics adoption, automating routine data requests, and recognition as a trusted partner by business and HR leadership

Preferred qualifications, capabilities, and skills

• Financial services or professional services background preferred
• Human Resources Strategy experience preferred

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About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.