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Operations Manager Last Mile Jobs in California (NOW HIRING)

JD.com, Inc.

Head of Last Mile

Fontana, CA · On-site

$100K - $130K/yr

Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and ...

JINGDONG Logistics

Head of Last Mile

Fontana, CA · On-site

$100 - $130/hr

Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and ...

JD.com, Inc.

Head of Last Mile

City Of Industry, CA · On-site

$100K - $130K/yr

Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and ...

JD.com, Inc.

Head of Last Mile

Fontana, CA

$100K - $130K/yr

Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and ...

JD.com, Inc.

Head of Last Mile

Chino, CA · On-site

$100K - $130K/yr

Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and ...

JD.com

Head of Last Mile

Fontana, CA · On-site

$100 - $130/hr

Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and ...

A.P. Møller - Maersk A/S

Last Mile Site Manager

Oakley, CA · On-site

$80K - $85K/yr

Candidates with Last Mile management experience are strongly preferred. Travel is required for this ... Maintains monthly operation reports that include statistics and customer service scores * Other ...

A.P. Møller - Maersk A/S

Last Mile Site Manager

Oakley, CA · On-site

$80K - $85K/yr

Candidates with Last Mile management experience are strongly preferred. Travel is required for this ... Maintains monthly operation reports that include statistics and customer service scores * Other ...

APM Terminals

Divisional Head-Last Mile

Brea, CA · On-site

$175 - $205/hr

Required10+ years in last-mile, transportation, 3PL, or supply chain operations, including 5+ years leading multi-site or multi-territory field operations.Proven experience managing other managers (a ...

A.P. Møller - Maersk A/S

Last Mile Site Leader

Oakley, CA · On-site

$90K - $100K/yr

... operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C ... Candidates with Last Mile management experience are strongly preferred. Essential Functions:

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Operations Manager Last Mile information

What are some common challenges faced by operations managers in last mile delivery, and how can these be addressed?

Operations Managers in last mile delivery often encounter challenges such as route optimization, managing fluctuating delivery volumes, and ensuring timely deliveries despite traffic or weather disruptions. These can be addressed by leveraging advanced logistics software, maintaining clear communication with drivers, and implementing flexible staffing solutions. Collaborating closely with customer service and warehouse teams helps anticipate potential bottlenecks and maintain high customer satisfaction.

What are the key skills and qualifications needed to thrive as an operations manager last mile?

To thrive as an Operations Manager Last Mile, you need expertise in logistics, supply chain management, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with route optimization software, warehouse management systems, and performance analytics tools is typically required. Strong problem-solving, communication, and organizational skills set standout candidates apart in this role. These competencies ensure efficient deliveries, high customer satisfaction, and smooth operations in the fast-paced last mile logistics environment.

What is an operations manager last mile?

An Operations Manager Last Mile is responsible for overseeing the final stage of a product’s delivery process, which involves getting goods from a transportation hub to the end customer. They manage logistics, coordinate delivery teams or drivers, and optimize routes to ensure timely and cost-effective delivery. This role often includes monitoring performance metrics, resolving issues, and improving processes to enhance customer satisfaction. Operations Managers in Last Mile delivery often work with both technology and staff to streamline the final delivery step.

What is the difference between Operations Manager Last Mile vs Delivery Operations Supervisor?

AspectOperations Manager Last MileDelivery Operations Supervisor
CredentialsRelevant logistics or supply chain certifications, management experienceLogistics or supply chain background, supervisory experience
Work EnvironmentOversees entire last mile delivery process, manages multiple teamsSupervises delivery staff, monitors daily delivery operations
Employer & Industry UsageCommon in logistics, e-commerce, courier companiesUsed in same industries, often as a frontline supervisory role

The Operations Manager Last Mile focuses on strategic oversight and coordination of the entire last mile delivery process, while the Delivery Operations Supervisor handles daily supervision of delivery staff. Both roles require logistics knowledge and management skills, but differ in scope and responsibility.

What are popular job titles related to Operations Manager Last Mile jobs in California? For Operations Manager Last Mile jobs in California, the most frequently searched job titles are:
What job categories do people searching Operations Manager Last Mile jobs in California look for? The top searched job categories for Operations Manager Last Mile jobs in California are:
What cities in California are hiring for Operations Manager Last Mile jobs? Cities in California with the most Operations Manager Last Mile job openings:
Operations Manager Last Mile jobs near you
Infographic showing various Operations Manager Last Mile job openings in California as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution.

Head of Last Mile

JD.com, Inc.

Fontana, CA • On-site

$100K - $130K/yr

Full-time

Posted 24 days ago

Job description

Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Job Title: Head of Last Mile
Location: Fontana, CA
Salary Range: $100,000 - $130,000 + Annual Bonus
Employment Type: Full-Time
Position Summary
JD Logistics is seeking an experienced Head of Last Mile to lead and optimize our rapidly growing last-mile delivery network across North America. This role is responsible for managing carrier operations, driving service performance, developing carrier partnerships, and leading a high-performing operations team supporting more than 10 warehouse locations.
The ideal candidate is a strategic and hands-on logistics leader with extensive experience in last-mile transportation, carrier management, operational planning, and cross-functional collaboration. This individual will play a critical role in improving delivery performance, scaling carrier operations, and ensuring an exceptional customer experience while supporting the continued growth of JDL's 3PL business.
What You'll Do:
Last Mile Operations Management
  • Lead day-to-day last-mile transportation operations across a network of 10+ warehouse locations supporting a rapidly expanding 3PL business.
  • Manage a large portfolio of national, regional, and local last-mile carrier partners to ensure consistent service execution and operational excellence.
  • Serve as the primary escalation point for warehouse teams and carrier partners, resolving operational issues related to pickups, deliveries, routing, package tracing, and service failures.
  • Monitor daily operational performance and ensure service levels are consistently achieved across all facilities.

Carrier Performance & Network Optimization
  • Develop and manage carrier scorecards, business reviews, and performance improvement plans.
  • Analyze carrier performance using key metrics including:
    • On-time pickup and acceptance
    • On-time delivery
    • Exception rates
    • Claims and damages
    • Cost per shipment
    • End-to-end delivery performance
  • Identify underperforming carriers and implement corrective action plans while recognizing opportunities for strategic carrier expansion.
  • Build strong relationships with national and regional parcel and final-mile delivery providers.

Planning & Capacity Management
  • Partner with warehouse operations and carrier planning teams to support:
    • Volume forecasting
    • Route planning
    • Pickup scheduling
    • Capacity planning
    • Peak season readiness
  • Develop operational roadmaps with clear milestones, timelines, ownership, and measurable success metrics.
  • Ensure carrier capacity aligns with business growth and customer demand.

Data Analysis & Continuous Improvement
  • Analyze transportation and operational data to identify trends, risks, and improvement opportunities.
  • Build dashboards, reports, and visualizations using Excel and business intelligence tools to support operational decision-making.
  • Lead continuous improvement initiatives focused on reducing costs, improving delivery performance, and increasing operational efficiency.
  • Develop KPI reporting and executive-level performance summaries.

Cross-Functional Leadership
  • Partner closely with IT, Product, Warehouse Operations, Sales, Merchant Services, Finance, Customer Success, and Transportation teams on strategic logistics initiatives.
  • Support system implementations and process improvements involving WMS, TMS, ERP, and related logistics platforms.
  • Participate in customer implementations and operational launches to ensure successful last-mile execution.
  • Drive cross-functional projects that improve scalability, automation, and operational excellence.

Leadership & Team Development
  • Lead, mentor, and develop the Last Mile Operations team, fostering a culture of accountability, collaboration, and continuous improvement.
  • Represent the Last Mile Operations department in executive leadership meetings, communicate business priorities, and drive execution across the organization.
  • Translate strategic initiatives into actionable plans for the operations team and ensure timely implementation.
  • Conduct regular business reviews, establish departmental goals, and oversee performance management and employee development.

About You
  • Bachelor's degree in Supply Chain Management, Logistics, Business, Engineering, or a related field.
  • 5-8 years of experience in transportation, logistics, or last-mile operations, with at least 3 years in a leadership or management role.
  • Strong experience managing last-mile carrier networks in a 3PL, eCommerce, parcel, retail, or distribution environment.
  • Extensive knowledge of national, regional, and local parcel carriers and last-mile transportation operations.
  • Experience managing carrier performance, SLAs, contracts, and business reviews.
  • Strong planning, forecasting, and operational management skills.
  • Proficiency with ERP, TMS, and WMS platforms.
  • Advanced Excel skills and experience with data visualization and reporting tools (Power BI, Tableau, or similar preferred).
  • Excellent analytical, problem-solving, and decision-making skills.
  • Demonstrated ability to lead cross-functional projects and influence stakeholders across multiple departments.
  • Strong communication and presentation skills with experience presenting to senior leadership.
  • Ability to thrive in a fast-paced, high-growth logistics environment.
  • Bilingual in English and Mandarin Chinese is strongly preferred.

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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