Operations Manager Client Relations Jobs in Baltimore, MD

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Manager

Job Description & Summary

The Opportunity
As a Sales Operations Manager, you will play a pivotal role in our Customer Consulting practice, focusing on customer-related strategies and initiatives. You will analyze client needs, develop customer-centric solutions, and provide guidance to enhance customer experiences and drive business growth. Within our Sales Operations practice, you will specialize in consulting services that focus on customer sales and service strategies, analyzing engagement processes, and developing strategies to improve sales effectiveness and customer satisfaction.
As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining standards, motivating and inspiring others to deliver quality. You will leverage team strengths and manage performance to meet client expectations, embracing technology and innovation to enhance delivery.
In this role at PwC, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will address conflicts or issues, engage in conversations with clients and team members, and uphold professional standards. This opportunity allows you to develop skills outside your comfort zone and encourage others to do the same, contributing to the success of our firm.
Responsibilities
- Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth
- Leading the development and implementation of customer sales and service strategies to improve sales effectiveness and customer satisfaction
- Managing client service accounts and driving engagement workstreams by supervising teams and solving complex problems
- Coaching and mentoring team members to leverage their strengths and deliver on client expectations
- Utilizing business transformation and sales strategy skills to identify opportunities for revenue growth
- Collaborating with team leadership to maintain quality, timelines, and deliverables
- Implementing sales and operations planning to optimize market penetration and client prospecting
- Facilitating cross-selling and upselling initiatives to maximize client value and service delivery
- Engaging in strategic questioning and relationship building to support client needs and expectations
- Embracing technology and innovation to enhance service excellence and operational efficiency
What You Must Have
- At least a Bachelor's degree
- At least 5 years of experience
What Sets You Apart
- Demonstrating analytical thinking in complex sales operations
- Utilizing business transformation strategies to enhance client engagement
- Implementing sales and operations planning (S&OP) for improved efficiency
- Excelling in sales strategy development and execution
- Leveraging client prospecting skills to expand market penetration
- Developing sales consulting techniques to optimize service delivery
- Embracing technology and innovation to drive sales excellence

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines