Operations Management Trainee Jobs in Maryland (NOW HIRING)

Join Our Team at Mercy Medical Center – Now Hiring a Management Trainee!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

The Management Trainee undergoes practical training in a physician office which serves as a training ground for him/her to learn all aspects of practice management in a systematic manner under the guidance of experienced managers. Under the direction of experienced personnel, a Management Trainee gains knowledge and experience required for promotion to future management positions. As an entry level management person, a management trainee will learn the operation of business from the ground level. Working side by side with managers, management trainees will receive hands on experience as well as an awareness of culture of the company and its business philosophy. Successful completion of the Management Trainee program is required to be considered for career opportunities such as Practice or Operations Manager, Practice Director or Program Coordinator. While this job description is intended to be an accurate reflection of the requirements of the position, management reserves the right to add or remove duties as the need arises.

Key responsibilities include but are not limited to…

Practice Operations:

• Collaborate with the practice administrator to learn the day-to-day operations of the physician practice
• Ability to fill in for roles coordinating patient scheduling, registration, and check-in processes
• Ability to fill in roles for surgical scheduling
• Participate in optimizing workflow efficiency and patient throughput

Financial Management:

• Work with the practice administrator to understand financial reporting and budgeting for the practice
• Learn about insurance billing and reimbursement processes and ability to resolved billing issues
• Develop a basic understanding of coding and billing practices

Human Resources:

• Assist in recruiting and onboarding of key practice positions (front desk, MA, call center, surgical scheduler, etc)
• Learn and develop staff training

• Bachelor's Degree required.
• Microsoft Word, Power Point, Excel, Outlook
• Epic
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions. Must possess strong written, verbal, analytical and presentation skills.
• #LI-KZ

• Paid time off (PTO) & company paid holidays
• Tuition reimbursement
• 403(B) retirement plan with generous company match and “catch up” provision
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
• Competitive health, prescription, vision and dental benefits & wellness credit
• Employer paid short & long term disability benefits
• Discounts on auto & home insurance and Verizon plans
• Pet Wellness coverage, legal assistance and identity protection
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Perks at Work - savings on favorite brands, travel, tickets, dining and more!

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

• Bachelor's Degree required.
• Microsoft Word, Power Point, Excel, Outlook
• Epic
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions. Must possess strong written, verbal, analytical and presentation skills.
• #LI-KZ