Operations Management Intern Jobs in Novi, MI (NOW HIRING)

About Us:

Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals.

With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.

Job Summary:The Pharmacy Intern embedded within the Mobile Access Pharmacy Program (MAPP) supports pharmacist-led clinical services, medication access initiatives, medication therapy management (MTM) services, operational workflows, program development activities, quality improvement initiatives, and community-based pharmacy services within a hybrid mobile health and population health care model.
The Pharmacy Intern will function as both a clinical support team member and operational/program support resource while gaining exposure to community-based clinical pharmacy services, medication access programs, population health initiatives, mobile healthcare delivery models, quality improvement, and public health-focused pharmacy practice.Job Description:

Essential Duties and Responsibilities:

• Clinical & Patient Care Support
  • Assist pharmacists with patient outreach, follow-up activities, medication access coordination, and continuity of care support activities.
  • Support patient scheduling, appointment coordination, and follow-up workflow management for pharmacist-led clinical services.
  • Assist with medication reconciliation, medication history collection, chart review activities, and preparation for Medication Therapy Management (MTM) encounters.
  • Identify patients who may benefit from pharmacist-led services through chart review, referral review, or Mobile Health Unit encounters.
  • Support patient education, medication-related outreach activities, and resource navigation activities under pharmacist supervision.
  • Assist with pre-visit planning, patient tracking activities, and preparation of pharmacist intervention opportunities.

• Operational & Administrative Support
  • Assist with pharmacy-related workflow coordination, scheduling activities, phone tree coverage, and operational support tasks.
  • Support organization and maintenance of patient outreach monitoring, follow-up tracking systems, referral tracking activities, and scheduling workflows.
  • Assist with medication access activities including affordability resource identification, patient assistance program support, medication coordination activities, and pharmacy partner communications under pharmacist supervision.
  • Support coordination of medication-related supplies, inventory tracking activities, medication storage monitoring, and operational logistics associated with pharmacist-led services.
  • Assist with preparation and organization of materials, supplies, and documentation required for Mobile Health Unit community events and pharmacist-led services.
  • Participate in Mobile Health Unit operational support activities and designated community engagement events as needed.

• Quality Improvement & Program Support
  • Assist with quality improvement initiatives, workflow optimization activities, implementation support projects, and operational program development activities.
  • Support data collection, data entry, reporting activities, and program evaluation efforts associated with pharmacist-led services.
  • Assist with research-related activities, literature reviews, project coordination, and dissemination efforts as appropriate.
  • Participate in development and maintenance of operational tracking tools, workflow resources, and quality monitoring processes.
  • Participate in interdisciplinary meetings, operational planning activities, workflow discussions, and program development initiatives as appropriate.
• Documentation & Compliance
  • Complete assigned documentation, patient tracking activities, operational logs, and workflow-related tasks accurately and within established timeframes.
  • Assist with preparation of pharmacist encounter materials, patient summaries, medication histories, and clinical documentation support activities under pharmacist supervision.
  • Maintain and update patient outreach records, scheduling trackers, referral tracking tools, MTM preparation materials, and other programmatic documentation systems.
  • Assist with data collection, data entry, quality improvement tracking, and program evaluation activities in accordance with established workflows.
  • Support maintenance of operational records, inventory tracking documentation, and pharmacy-related program documentation as assigned.
  • Maintain compliance with institutional policies, HIPAA requirements, documentation standards, and operational procedures.
  • Participate in required trainings, onboarding activities, workflow updates, compliance activities, and competency development opportunities.

• Interprofessional Collaboration
  • Collaborate with pharmacists, physicians, advanced practice providers, nurses, community health workers, operational staff, community partners, and interdisciplinary care teams.
  • Maintain professional communication with patients, healthcare team members, community partners, and external stakeholders involved in patient care and program operations.
  • Support coordination of patient care activities, pharmacist-led services, medication access initiatives, and operational workflows within interdisciplinary care teams.
  • Support a collaborative, patient-centered, and team-based approach to care delivery within Wayne Mobile Health Unit operations.

Education, Licensure/Certification, and Training:

Required Qualifications

• Current enrollment in an ACPE-accredited Doctor of Pharmacy (PharmD) program; preference for students entering or currently in P2-P4 years
• Active Michigan Pharmacy Intern License or eligibility for licensure prior to hire
• Strong communication, organizational, and interpersonal skills
• Interest in community-based clinical pharmacy services, medication access, population health, public health initiatives, mobile healthcare delivery models, or ambulatory care practice.
• Ability to work independently and collaboratively within interdisciplinary healthcare environments
• Comfort working within hybrid, office-based, and community-based care models
• Proficiency in Microsoft Office applications including Teams, Outlook, Word, Excel, and PowerPoint

Preferred Qualifications

• Prior pharmacy work experience in ambulatory care, community pharmacy, health-system pharmacy, or patient-facing healthcare environments
• Experience with patient outreach, scheduling workflows, medication reconciliation, or documentation activities
• Experience with administrative support, project coordination, scheduling workflows, data collection, or operational support activities.
• Experience with quality improvement, research, program evaluation, or implementation-related activities.
• Familiarity with electronic medical record documentation preferred
• Experience working with underserved, underreached, or community-based patient populations

Skills and Abilities:

• Strong professionalism and interpersonal communication skills.
• Strong organizational skills with attention to detail, follow-up management, and workflow coordination.
• Ability to manage multiple operational, administrative, patient outreach, and program support responsibilities simultaneously.
• Ability to maintain professionalism and confidentiality in patient-facing, operational, and community-based environments.
• Ability to adapt to evolving workflows, operational priorities, and programmatic needs.
• Strong written and verbal communication skills.
• Ability to work both independently and collaboratively within interdisciplinary healthcare teams.
• Ability to appropriately escalate patient concerns, medication-related issues, operational barriers, or workflow concerns to supervising pharmacists.
• Ability to utilize organizational tools, tracking systems, spreadsheets, and electronic systems to support patient care activities and program operations.
• Ability to exercise initiative, problem-solving, and sound judgment while working under pharmacist supervision.

Safety Requirements:

• Compliance with all Wayne Health, departmental, and Mobile Health Unit safety policies and procedures
• Adherence to HIPAA, patient confidentiality, and secure clinical documentation standards
• Compliance with infection prevention and community-based clinical safety protocols
• Maintenance of required institutional trainings, and compliance requirements

Working Conditions/Schedule:

• Hourly position with schedule and hours determined based on operational and programmatic needs of the department, patient care activities, community programming, staffing needs, and operational priorities.
• Responsibilities are performed through a combination of office-based activities at 400 Mack, remote patient care activities, and participation in Wayne Mobile Health Unit community-based operations.
• Some evening or weekend activities may be required based on operational, patient care, quality improvement, or community programming needs.
• Travel between 400 Mack and Wayne Mobile Health Unit community-based sites is expected based on patient care, operational, and programmatic needs.
• Routinely utilizes standard office and clinical equipment including computers, telephones, electronic medical record systems, Microsoft Office applications, and virtual communication platforms.

Wayne Health is an EEO/AA/Veteran/Disability Employer