Operations Innovation Manager Jobs in Denver, CO

Department Information STATE OF COLORADO RESIDENCY REQUIRED NOTE: This announcement may be used to fill multiple openings. Colorado Governor Jared Polis is committed to building a Colorado For All, a place where everyone has an opportunity to succeed and live the Colorado way of life. Governor Polis is focused on lowering health care costs for hardworking Coloradans, transitioning the state to renewable energy sources, ensuring every Colorado child gets a quality education, and building an economy that works for everyone.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. We offer a generous benefits package including: 11 paid holidays per year plus vacation and sick leave Medical, dental, and vision plans State paid life insurance policy Choice of 2 retirement plans (defined benefit or defined contribution) Optional 401(k) and 457 plans State paid short-term disability coverage Additional optional life and disability plans Credit Union membership Training and professional development To learn more about State of Colorado benefits visit: https://www.colorado.gov/dhr/benefits

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service. This position will have the opportunity for a hybrid schedule (combination of in-office and remote workplace)

**Please note - equipment provisioning and certain onboarding tasks will take place in person, in our Denver office, on the first day of employment.** The Colorado Department of Early Childhood (CDEC) ensures the delivery of a comprehensive, community-informed, data-driven, high-quality, and equitable early childhood system that supports the care, education and well-being of all Colorado's young children, their families and early childhood professionals in all settings. CDEC provides access to collaborative, coordinated, quality early childhood programs and support to children, families, and early care professionals in an effort to best prepare Coloradans for future success. CDEC works with many partners, including parents, schools, child care providers, Early Childhood Councils, counties, Community Centered Boards, early intervention service providers, family resources centers, county human services, county public health, businesses, community organizations, and other stakeholders to provide high-quality early childhood and family support programs

Business Operations, Innovation, Technology, & Security (BITS) has 4 crucial teams responsible for the entire agency technology portfolio. The 4 teams manage CDEC's information technology, infrastructure, operations, projects, & enterprise applications. BITS coordinates daily with all of CDEC, the Governor's Office of Information Technology (OIT), and technology service providers in support of the CDEC Mission.

Our vision is to be the most tech-forward, user-centric agency in the State of Colorado by identifying, implementing, and managing solutions that are sustainable, interoperable, & secure. The Business Operations (BizOps) team is focused on providing the technology resources, processes, and systems necessary for CDEC to function effectively. This is primarily achieved through the procurement, provisioning, and management of all technology infrastructure [software & hardware] across the CDEC portfolio for our customers.

BizOps supports the CDEC mission through identifying, implementing, and managing technology solutions that are sustainable, interoperable, & secure. This team is primarily focused on Keeping Services Operating (KSO); however, they are at the forefront of CDEC-wide modernization and ensuring that all technology resources are aligned with the overall strategy & mission. These solutions will be established in support of the standards and vision established by the Governor's Office of Information Technology whenever possible.

Description of Job Class Code & Class Description: H1C4XX Analyst IV This position resides within the Business Operations team and serves as the agency's primary operational lead for IT Accessibility. This role's critical purpose is to champion a user-centric approach to digital equality by ensuring all technology assets are fully accessible. The position accomplishes this through the creation and maintenance of enterprise-wide accessibility governance, policy, and operational frameworks.

Additionally, this role oversees vendor and platform procurement for compliance, conducts rigorous accessibility monitoring, and leads enterprise-wide training and education efforts to ensure CDEC's digital portfolio is sustainable, scalable, and legally compliant with all ADA and Web Content Accessibility Guidelines (WCAG). What you'll be doing: Conduct continuous compliance monitoring, tracking, & reporting on the overall health of the digital portfolio to ensure accessibility is achieved & maintained. Define and execute accessibility audits (automated and manual) across websites, CRM platforms (e.g

Salesforce), Learning Management Systems (e.g. Cornerstone), and other platforms and/or applications. Establish operational objectives that include quantitative and qualitative data to monitor the technology application's success in meeting accessibility goals

Create, document, and maintain comprehensive IT accessibility governance, standards, and policies for the entire CDEC digital portfolio. Create and maintain an operational framework to ensure enterprise-wide accessibility is sustainable, scalable, and legally compliant. Drive the agency's digital portfolio into compliance with all ADA WCAG 2.1 A/AA (or current) requirements by integrating accessibility into the core Business Operations technology infrastructure

Serve as the primary authority of website and application accessibility. If/when WCAG standards are updated, be proactive to ensure full understanding of the impacts and steps needed to maintain full compliance. In partnership with the agency's Policy & Legislation team, monitor, track, and operationalize updates to accessibility requirements, standards, and/or policies.

Position will be responsible for translating technical requirements into business requirements for different audiences across the agency. Analyze the current state of CDEC's digital portfolio through the lens of accessibility & make recommendations on the future state of portfolio based on their analysis, BITS goals, OIT requirements, Product vision, and CDEC strategy. Promote the adoption of modern, accessible technology standards & practices through teaching, coaching, and knowledge sharing across CDEC.

Develop documentation, user guides, and self-help resources for internal staff and product users. Ensure that training & education methods minimize the burdens of time, technology, administration, & cognitive overhead for our users. Create, implement, & iterate a training and education experience (training materials, technology environment, hardware, and/or software) that achieves the targeted outcomes.

This position will collaborate and work closely with the EDIA team. Create, foster, & champion an Agile environment at all times across the entire portfolio Ensure 3rd party applications meet CDEC's accessibility and ADA/WCAG standards prior to acquisition, implementation, and deployment. Collaborative, harmonious accessibility oversight of the software development life cycles (SDLC) through intentional planning, design, & strategy Position will drive Agile procurement decisions towards adaptable technology solutions that are accessible, simple, lightweight, out-of-the-box, and sustainable.

Target Agile, iterative solutions that provide achievable, sustainable, & rational outcomes between the Current State and the planned Future State. Consistently and continuously drive technology decisions towards long-term accessibility, technological sustainability, & financial sustainability and away from inaccessible, customized, legacy-based, quick-fix, complex solutions Conduct systemic analyses of existing infrastructure and identify enhancement opportunities that prioritize simplifying, rationalizing, optimizing, and streamlining. Manage business partner expectations regarding opportunities and limitations of vendors and providers concerning accessible design.

This will require the ability to translate in both directions - from business to technical and technical to business. This role will require the ability to translate various, non-technical input into technical requirements as well as the ability to translate clearly and understandably any technical concerns or issues raised to non-technical stakeholders. Perform other duties as assigned Special requests and projects involving CDEC technology applications Review and recommend new or revised internal operating processes and procedures.

Participate on various committees, training events, special projects, and focus groups, including activities to maintain current knowledge of developments in the relevant profession. Represent CDEC on various standing or ad hoc committees. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Minimum Qualifications: Experience Only: Seven (7) years digital technology experience that must include: 1+ years of demonstrated experience in comprehending, implementing, managing, and updating American Disability Act (ADA) and Website Content Accessibility Guidelines (WCAG) 2.1 or 2.2 A/AA, and the United States Web Design System (USWDS) 2+ years of experience in accessibility roles such as Analyst, Remediation Specialist, Accessibility Lead, including direct experience with a diverse population of end users 3+ years of experience in enterprise-level Software as a Service (SaaS), Learning Management Systems (LMS), Platform as a Service (PaaS), and web tool management OR Education and Experience: Bachelor's Degree in Business, Software, or Technology AND three (3) years of relevant experience that must include: 1+ years of demonstrated experience in comprehending, implementing, managing, and updating American Disability Act (ADA) and Website Content Accessibility Guidelines (WCAG) 2.1 or 2.2 A/AA, and the United States Web Design System (USWDS) 1+ years of experience in accessibility roles such as Analyst, Remediation Specialist, Accessibility Lead, including direct experience with a diverse population of end users 1+ years of experience in enterprise-level Software as a Service (SaaS), Learning Management Systems (LMS), Platform as a Service (PaaS), and web tool management Please note: The required experience must be substantiated within the work experience section of your application and in the supplemental questions

Your resume will not be reviewed to determine if you meet the minimum qualifications; only the work experience section and supplemental questions of your application will be reviewed to determine this. "See Resume" statements on the application will not be accepted. In addition, part-time work will be prorated.

Substitutions: Additional appropriate experience will substitute for the degree requirement on a year-for-year basis. Additional appropriate education will substitute for the required experience on a year-for-year basis. Preferred qualifications: Direct experience working with Technology Operations, Technology Service, Technology Development, and Product teams Demonstrated career background & experience in supporting cloud platforms, SaaS, HCM, LMS, Web Site Front End Design Demonstrated experience implementing mobile-forward, green digital design principles Demonstrated experience in modernizing a digital portfolio to achieve artificial intelligence (AI) optimization Demonstrated experience in document remediation along with remediation prioritization and planning Secondary Degree in Computer Science, Computer Science, Information Technology, Information Systems, or a related field Experience communicating and participating in an Agile software development life cycle (SDLC) with a significant emphasis on the user interface (UI) and user experience (UI) Demonstrated ability to create, monitor, and respond to UI/UX metrics and user behavior Experience communicating and participating in an Agile software development life cycle (SDLC) with a significant emphasis on the user interface (UI) and user experience (UI) Agile, iterative, product-forward, user-centric mindset.

Demonstrated ability to prioritize efficiency, rationality, sustainability, & interoperability of applications, platforms, and/or systems. Proven ability to interact & communicate with multiple stakeholders, including non-technical colleagues, in a digital environment as well as through voice, text, & email Demonstrated ability to communicate effectively between technology-based teams and non-technology-based teams. Direct experience of implementing business requirements from product owners, product managers, & customers; and technical needs of administrators, developers, & engineers.

Highly Desired: 3+ years of experience with Accessibility remediation platforms or tools including; Commonlook, Adobe Pro, Grackle Experience in direct remediation of large-scale deployments of PDF files as well as web-based sites and platforms. Demonstrated ability serving as a digital portfolio/web-based product owner including establishing, maintaining, and resolution of backlog[s] DEFINITION OF PROFESSIONAL EXPERIENCE: Work that involves exercising discretion, analytical skill, judgment, and personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods. CONDITIONS OF EMPLOYMENT Applicants must pass a thorough background check prior to employment.

Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application. APPEAL RIGHTS: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the St...