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Operations In Airport Jobs in Iowa (NOW HIRING)

Menzies Aviation

Wheelchair Supervisor

Des Moines, IA · On-site

Ability to work effectively in a fast-paced airport environment * Ability to work flexible schedules, including nights, weekends, holidays, and overtime * Airline or Airport Operations leadership ...

Menzies Aviation

Wheelchair Agent (PAA)

Des Moines, IA · On-site

$12/hr

Follow all airport safety procedures, airline policies, and TSA regulations * Report operational ... In all areas of our business there is a potential risk to the health, safety and welfare to ...

Menzies Aviation

Wheelchair Agent

Des Moines, IA · On-site

$11/hr

Follow all airport safety procedures, airline policies, and TSA regulations * Report operational ... In all areas of our business there is a potential risk to the health, safety and welfare to ...

Menzies Aviation

Wheelchair Agent

Des Moines, IA · On-site

$11/hr

Follow all airport safety procedures, airline policies, and TSA regulations * Report operational ... In all areas of our business there is a potential risk to the health, safety and welfare to ...

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All JobsOperations In Airport JobsOperations In Airport Jobs in Iowa

Operations In Airport information

What is the difference between Operations In Airport vs Ground Operations Agent?

AspectOperations In AirportGround Operations Agent
CertificationsTypically requires airport operations or safety certificationsRequires ground handling or safety certifications
Work EnvironmentAirport terminals, control towers, and operational areasAirport tarmacs, baggage claims, and aircraft servicing zones
Employer & Industry UsageAirlines, airports, and aviation service providersAirlines, ground handling companies, and airport services

Operations In Airport roles focus on overall airport management, coordination, and safety procedures, while Ground Operations Agents handle specific tasks like baggage handling, aircraft servicing, and ground support. Both roles are essential in airport operations but differ in scope and daily responsibilities.

Is operations in airport a high paying job?

Airport operations jobs typically offer moderate to competitive salaries depending on experience, location, and specific roles such as airport managers or security coordinators. While some positions can be well-paying, entry-level roles often have average wages, and additional certifications or management responsibilities can increase earning potential.

What does an airport operations in airport do?

An airport operations role involves managing daily activities to ensure the smooth and safe functioning of airport facilities, including coordinating aircraft movements, overseeing security procedures, and maintaining communication with airlines and ground services. The job requires strong organizational skills, knowledge of safety regulations, and often involves working in shifts to cover 24/7 operations.

What is the job of airport operations?

Airport operations professionals are responsible for managing daily activities at the airport, including coordinating aircraft movements, ensuring safety and security protocols are followed, and overseeing ground services. They work to ensure smooth and efficient airport functioning, often using tools like communication radios and safety procedures, and may require certifications such as security clearance or safety training.

What cities in Iowa are hiring for Operations In Airport jobs?

Cities in Iowa with the most Operations In Airport job openings:

Operations In Airport jobs near you

Wheelchair Supervisor

Menzies Aviation

Des Moines, IA • On-site

Full-time

Re-posted 23 hours ago

Menzies Aviation rating

6.0

Company rating: 6.0 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

44th of 67 rated aviation services

Job description

Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Wheelchair Agent Supervisor is responsible for overseeing wheelchair assistance operations and supervising wheelchair agents to ensure passengers with mobility needs receive safe, timely, and professional service throughout the airport. This role manages staffing, operational performance, customer service standards, and compliance with airport and airline procedures.
What you will be doing
  • Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.

  • Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.

  • Ensure passengers requiring mobility assistance receive timely and professional service.

  • Monitor employee performance and provide coaching, training, and development to wheelchair agents.

  • Address escalated passenger concerns and resolve customer service issues professionally.

  • Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.

  • Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.

  • Monitor operational metrics, response times, and service quality standards.

  • Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.

  • Maintain accurate operational reports, staffing records, and incident documentation.

  • Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.

  • Promote a safe, professional, and customer-focused work environment.

  • Ensure proper handling and maintenance of wheelchairs and mobility equipment

  • Perform other duties as requested

Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
  • Must be 18 years of age or older

  • HS Diploma or GED

  • One (1) year of wheelchair assistance, customer service, hospitality, or airport operations experience

  • Minimum one (1) year of lead or supervisory experience

  • Excellent verbal and written communication skills

  • Strong leadership, communication, and conflict-resolution skills

  • Ability to work effectively in a fast-paced airport environment

  • Ability to work flexible schedules, including nights, weekends, holidays, and overtime

  • Airline or Airport Operations leadership experience

  • Knowledge of ADA compliance and passenger assistance standards

  • Airport terminals, gates, security checkpoints, and baggage claim areas

  • Fast-paced environment with frequent passenger interaction

  • Requires extensive walking and movement throughout airport facilities

  • Exposure to crowded, high-traffic operational areas

  • Ability to stand and walk for extended periods throughout shifts

  • Ability to push wheelchairs and assist passengers as needed

  • Ability to lift, push, and pull up to 50 pounds occasionally

  • Ability to respond quickly to operational and passenger service needs

  • Must be able to read, write, understand and carry out instructions in English

  • Must meet necessary requirements to obtain a security sensitive identification badge

  • Must be able to verbally direct in English

  • Must have good hearing and vision

  • May be required to work weekends, overnight shifts and holidays

  • Treat all information as confidential

Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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