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Operations Implementation Manager Jobs in North Carolina

shift, LLC

Operations Manager

Greenville, NC · On-site

... operations implementation of best practices, and vision in managing staff groups and service ... delivery. The ideal candidate will not only have the experience and ability to write, sell and run ...

shift, LLC

Operations Manager

Greenville, NC

... operations implementation of best practices, and vision in managing staff groups and service ... delivery. The ideal candidate will not only have the experience and ability to write, sell and run ...

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Operations Implementation Manager information

What does an operations implementation manager do?

An Operations Implementation Manager is responsible for overseeing the planning, execution, and delivery of new processes, systems, or projects within an organization’s operations. They coordinate cross-functional teams, manage timelines, and ensure that changes are implemented smoothly and efficiently. Their goal is to optimize operational workflows and support business objectives by ensuring successful execution of strategic initiatives. This role often requires strong project management, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an operations implementation manager, and why are they important?

To thrive as an Operations Implementation Manager, you need expertise in project management, process optimization, and a background in business operations or a related field, often supported by a relevant degree. Familiarity with workflow automation tools, ERP systems, and certifications like PMP or Lean Six Sigma are commonly required. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for driving change and managing cross-functional teams. These skills and qualifications are crucial for successfully executing operational strategies and ensuring seamless business transformation.

What are some common challenges faced by operations implementation managers when rolling out new processes across multiple departments?

Operations Implementation Managers often encounter challenges such as resistance to change, aligning cross-departmental priorities, and ensuring consistent communication among stakeholders. Successfully rolling out new processes requires strong project management skills and the ability to tailor communication for different teams. Building relationships and gaining buy-in early on can help overcome these hurdles and promote smooth adoption of new procedures.

What is the difference between Operations Implementation Manager vs Operations Coordinator?

AspectOperations Implementation ManagerOperations Coordinator
ResponsibilitiesOversees project execution, implements operational strategies, manages cross-departmental initiativesSupports daily operations, assists with scheduling, and coordinates team activities
Required SkillsProject management, strategic planning, leadershipCommunication, organization, multitasking
Work EnvironmentProject-based, strategic, often managerialAdministrative, support-focused, team-oriented
Common CertificationsProject Management Professional (PMP), Six SigmaNone typically required, but certifications like CAPM can help

The Operations Implementation Manager and Operations Coordinator roles share a focus on operational efficiency but differ in scope. The manager leads strategic projects and oversees implementation, while the coordinator provides support and handles day-to-day tasks. Both roles are essential in ensuring smooth operations within organizations, especially in industries like logistics, manufacturing, and corporate services.

What are popular job titles related to Operations Implementation Manager jobs in North Carolina? For Operations Implementation Manager jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Operations Implementation Manager jobs in North Carolina look for? The top searched job categories for Operations Implementation Manager jobs in North Carolina are:
Operations Implementation Manager jobs near you
Infographic showing various Operations Implementation Manager job openings in North Carolina as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Implementation Operations Specialist

Doxel

Charlotte, NC • On-site, Remote

Full-time

Re-posted 11 days ago

Job description

Construction is the second-largest industry in the world-nearly 4x the size of SaaS-yet it still operates without the automated feedback loops that modern software teams rely on. Without real-time observability, issues are detected too late, contributing to over $3 Trillion in annual global waste.
Doxel brings computer vision and AI to construction, giving teams real-time visibility into progress, risk, and execution. From hospitals to data centers, and from field leaders to executive teams, Doxel is used every day to support better decisions and faster delivery. Our platform is trusted by industry leaders including Shell, Genentech, HCA Healthcare, Kaiser, Turner, and Layton.
Doxel's automated progress tracking solution keeps teams aligned with hard facts that leave no ambiguity on where the project is today, where it will be tomorrow and what decisions need to be made to land it on schedule and on budget. This enables our customers to deliver projects, on average, 11% ahead of schedule with up to 16% savings on monthly cash flow.
Backed by Insight Partners and Andreessen Horowitz and with a rapidly growing team of engineers, scientists, construction veterans, and Enterprise go-to-market teams, we're driven to help our customers win.
Join us as we continue our journey to transform the $15T Construction Industry!
The Role
You'll be the engine that keeps customer onboardings moving. Working directly under Doxel's senior Enterprise Implementation Manager, you'll own the coordination layer of implementation: knowing exactly what each onboarding needs, tracking it across the internal teams who supply it, and chasing down the gaps before they slip. When a project stalls because a file is missing or a stakeholder went quiet, you're the person who catches it first.
This is a hands-on, detail-heavy role for someone who takes pride in making sure nothing falls through the cracks. You'll start by supporting your manager's accounts and, as you prove you can reliably drive onboardings to completion, you'll earn increasing direct ownership of customer relationships and accounts of your own.
If you like seeing the impact of your work in days, not quarters, and you want a clear path to grow into a full implementation role, this is that opportunity.
This role is based remotely on the East Coast, with flexibility to overlap some EMEA hours.
Your Day to Day
  • Own the requirements for each onboarding in your portfolio - know what "done" looks like and track every open item against it
  • Coordinate across the internal teams who supply pieces of each implementation, holding them accountable for deliverables on time
  • Request, arrange, validate, and prepare onboarding files to ensure timely, accurate delivery
  • Track status across multiple concurrent onboardings and surface what's outstanding, stuck, or at risk before it becomes a problem
  • Flag risks early to your manager with the context needed to act - and propose a path forward, not just the problem
  • Liaise between department stakeholders to keep everyone aligned on project status
  • Support customer-facing communication on assigned accounts, growing into direct ownership as you build trust and judgment
  • Communicate clearly and concisely in writing - email and async updates are the primary way work gets done
  • Spot friction in how onboardings run and bring observations forward to help improve the process

What Success Looks Like
  • Earn increasing ownership of customer-facing accounts as you demonstrate judgment and reliability in driving onboardings to completion
  • Spot friction in how onboardings run and bring recommendations forward to improve the process for the organization
  • Manage multiple concurrent onboardings and customer projects

What You Bring
  • 2+ years in software operations, implementation support, project coordination , or a similar multi-stakeholder coordination role
  • Comfortable holding many threads at once - you can coordinate several workstreams that each depend on other people without losing track of any
  • Process and structure-driven, with a real method for tracking dependencies and making sure nothing slips
  • Meticulously organized with excellent written communication skills
  • Coachable and self-aware - you take direction well, learn why the system works, and bring your own perspective once you have the context
  • Proactive and self-motivated, you're a beacon of positivity and enthusiasm
  • High aptitude and willingness to continually learn new technologies
  • Adaptable to ever-evolving processes, with strong personal initiative to execute
  • Comfortable supporting US and EMEA times
  • Travel to our mandatory quarterly business reviews (QBRs) 4X per year and additional travel as needed

Preferred Experience
  • A background or exposure to commercial construction, engineering, and/or design is a big plus
  • Experience supporting SaaS implementations or customer onboarding
  • Familiarity with project coordination, CRM, or customer success tooling
  • Experience with Planhat or other similar CSPs

Benefits & Company Culture
$75,000 - $85,000 a year
Pay is based on a variety of factors such as location, skill level, qualifications, competencies, and overall experience.
Doxel is an equal opportunity employer and actively seeks diversity at our company. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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