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Operations Director Jobs in Union, KY (NOW HIRING)

CTI

Director, Research Site Operations

Cincinnati, OH · On-site

Lead overall site operations, including daily clinical research site execution, participant flow ... Partner with Medical Directors, Principal Investigators, Sub-Inestigators, and clinical staff to ...

CTI

Director, Research Site Operations

Cincinnati, OH · On-site

Lead overall site operations, including daily clinical research site execution, participant flow ... Partner with Medical Directors, Principal Investigators, Sub-Inestigators, and clinical staff to ...

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All JobsOperations JobsOperations Director JobsOperations Director Jobs in Union, KY

Operations Director information

See Union, KY salary details

$31.1K

$98.6K

$164.4K

How much do operations director jobs pay per year?

As of Sep 2, 2026, the average yearly pay for operations director in Union, KY is $98,613.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $124,100.00 per year, depending on experience, location, and employer.

What does an operations director do?

An Operations Director is responsible for overseeing the daily operations of a company or organization, ensuring that business processes run efficiently and effectively. They develop and implement operational policies, manage budgets, and work closely with other executives to align operations with the organization’s strategic goals. Operations Directors also lead teams, monitor key performance indicators, and drive continuous improvement initiatives to enhance productivity and profitability.

What are the key skills and qualifications needed to thrive as an operations director, and why are they important?

To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.

How does an operations director typically collaborate with other departments to drive organizational success?

An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.

What is the difference between Operations Director vs Operations Manager?

AspectOperations DirectorOperations Manager
ResponsibilitiesOversees multiple departments, sets strategic goals, and manages overall operationsManages daily operations within a specific department or area
Required CredentialsBachelor’s degree, often MBA, extensive experience in operationsBachelor’s degree, relevant experience in operations management
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationTeam leadership, process management, operational oversight
Industry UsageCommon in large organizations and corporationsFound in organizations of all sizes, more operational focus

The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.

Is operations a high paying job?

Operations Director roles are typically among the higher-paying management positions, with salaries varying based on industry, company size, and location. These roles often require strong leadership, strategic planning, and experience in supply chain, logistics, or process improvement. Compensation can include base salary, bonuses, and benefits, reflecting the level of responsibility involved.
More about Operations Director jobs

What are the most commonly searched types of Operations jobs in Union, KY?

The most popular types of Operations jobs in Union, KY are:

What job categories do people searching Operations Director jobs in Union, KY look for?

The top searched job categories for Operations Director jobs in Union, KY are:

What cities near Union, KY are hiring for Operations Director jobs?

Cities near Union, KY with the most Operations Director job openings:

Operations Director jobs near you
Infographic showing various Operations Director job openings in Union, KY as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $98,613 per year, or $47.4 per hour.

Director, Defined Benefit Operations

Fidelity Investments

Covington, KY • On-site

Full-time

Posted 29 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

16th of 152 rated financial services

Job description


Note: Fidelity is not providing immigration sponsorship for this position.
The Role
As a Director within the Defined Benefit Operations, you blend deep Defined Benefit domain expertise with a passion for collaboration and innovation. As a strategic leader, you will work closely with Relationship Management, Client Services, Direct Client contacts, Analysts, and Participant services. You will contribute to strategic direction and evaluate its impact on pension plan administration. The Director has overall accountability for ensuring the delivery of quality client and operational services, resulting in fully satisfied and referenceable clients. You have responsibility for Customer Research and Resolution and Transaction Processing to ensure world class service is delivered to internal parties, clients, and participants, while promoting efficient processes and managing costs and risk.
In this role, you will:
  • Provide oversite of team to ensure we are meeting our customer service levels and other expectations.
  • Participate in planning activities and other relevant meetings to represent DB while understanding projects going on in other business units
  • Ensure that the goals, values, and philosophy of Fidelity are communicated and understood within the team
  • Mentor and develop team members to achieve personal career and developmental goals within the position; Monitor goal and performance measurements and plan or take corrective action where necessary
  • Support the strategic goals of Senior Management
  • Promote process efficiencies and improvements and achieve cost reduction and customer satisfaction targets
  • Exercise good business sense and apply legal/compliance considerations in handling risk by mitigating or eliminate potential operational defects and procedural gaps
  • Plan for future growth, day-to day management, and contingencies to maintain quality service delivery
  • Continuously perform capacity planning, resource allocation, budgeting, and succession planning
  • Promote a partnership atmosphere, cultivate teamwork, and communicate across Defined Benefit business partners to ensure that cohesive business goals are collectively pursued
  • Communicate and reinforce the value of cross-functional relationships that will improve team effectiveness
  • Anticipate and lead needed organizational and operational changes, using feedback, data, and sound business judgment

The Expertise and Skills You Bring
  • Bachelor's Degree required; MBA desired
  • 8-10 years of experience in benefits outsourcing plan administration, preferably with large Fortune 1000 clients
  • Management experience required
  • Leadership and problem- solving skills facilitating an environment of continuous improvement
  • Working experience of data analytics, visualization tools, PowerPoint, Microsoft Applications
  • Ability to navigate across the Fidelity organizations and at various levels within the organization
  • Ability to work directly with clients when needed
  • Demonstrated process oversite expertise
  • Strong organization skills
  • Demonstrated abilities in leading, motivating, and cultivating high performing teams in a dynamic and changing environment
  • Analytical skills to perform high-level cost, risk, and benefit analysis without compromising quality customer service
  • Good communication, both verbal and written; ability to implement education and training across broad operational function
  • Project management skills- lead, manage and participate in department and strategic business level projects
  • Forward looking, analytical, continuous improvement mentality
  • Consistently demonstrates the ability to establish and maintain a high level of client satisfaction through consistent service delivery

The Team
This role will reside within Workplace Investing Defined Benefit Operations team. You will be responsible for handling the day to day oversight of recruiting, providing leadership, mentoring, and communicating strategic direction to the transactional operations teams for designated clients. You will support the goals of the organization, working with Estimation and Capacity, Client Services, Relationship Management, Systems, Participant Services and other lines of business. You will serve as the primary internal point of contact for the client and work to solve and solution problems and be empowered to make decisions based on trends, issues, and business drivers.
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Transaction Processing
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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