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Operations Director Jobs in Middle River, MD (NOW HIRING)

Prime Outlets

Director, Operations-VI

Hanover, MD

The Operations Director Center is responsible for maximizing the customers shopping experience and tenant sales by ensuring a clean, well maintained, safe, and friendly and aesthetically pleasing ...

Pwc

Sales Strategy and Operations Director

Baltimore, MD · On-site

$155K - $410K/yr

Industry/Sector Not Applicable Specialism Customer Management Level Director & Summary The Opportunity As a Sales Strategy and Operations Director, you will specialize in providing consulting ...

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All JobsOperations JobsOperations Director JobsOperations Director Jobs in Middle River, MD

Operations Director information

See Middle River, MD salary details

$31.9K

$101.1K

$168.5K

How much do operations director jobs pay per year?

As of Aug 16, 2026, the average yearly pay for operations director in Middle River, MD is $101,080.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $127,200.00 per year, depending on experience, location, and employer.

How does an operations director typically collaborate with other departments to drive organizational success?

An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.

What does an operations director do?

An Operations Director is responsible for overseeing the daily operations of a company or organization, ensuring that business processes run efficiently and effectively. They develop and implement operational policies, manage budgets, and work closely with other executives to align operations with the organization’s strategic goals. Operations Directors also lead teams, monitor key performance indicators, and drive continuous improvement initiatives to enhance productivity and profitability.

What is the difference between Operations Director vs Operations Manager?

AspectOperations DirectorOperations Manager
ResponsibilitiesOversees multiple departments, sets strategic goals, and manages overall operationsManages daily operations within a specific department or area
Required CredentialsBachelor’s degree, often MBA, extensive experience in operationsBachelor’s degree, relevant experience in operations management
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationTeam leadership, process management, operational oversight
Industry UsageCommon in large organizations and corporationsFound in organizations of all sizes, more operational focus

The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.

What are the key skills and qualifications needed to thrive as an operations director, and why are they important?

To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.
More about Operations Director jobs

What are the most commonly searched types of Operations jobs in Middle River, MD?

The most popular types of Operations jobs in Middle River, MD are:

What job categories do people searching Operations Director jobs in Middle River, MD look for?

The top searched job categories for Operations Director jobs in Middle River, MD are:

What cities near Middle River, MD are hiring for Operations Director jobs?

Cities near Middle River, MD with the most Operations Director job openings:

Operations Director jobs near you
Infographic showing various Operations Director job openings in Middle River, MD as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $101,080 per year, or $48.6 per hour.

Sales Operations Director

Armada Consulting

Cockeysville, MD • On-site

$115K - $125K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Sales Operations Director

The Sales Operations Director is a full-time position that is responsible for leading, coaching, and scaling high performing Inside Sales and Sales Support teams to consistently achieve revenue targets. This role partners closely with the Sales VP's to execute sales strategy, optimize pipeline performance, and drive predictable growth through disciplined sales execution, data-driven management, and strong cross-functional collaboration.

What You'll Do:
  • Sales Leadership & Execution
  • Lead, coach, and develop a team of Inside Sales Representatives to achieve and exceed individual and team sales targets.
  • Translate overall strategy into clear, measurable goals, playbooks, and daily execution plans for the Inside Sales team and Sales Support team.
  • Own team forecasting accuracy, pipeline health, and quota attainment.
  • Ensure client and broker prospects are responded to in a timely manner and ensure outstanding questions and requests are tracked.
  • Support hiring, onboarding, and ramping of new Inside Sales team members.
  • Build a strong team culture focused on accountability, continuous improvement, and results.
  • Performance Management
  • Establish and monitor KPIs including activity levels, conversion rates, pipeline velocity, and close rates.
  • Conduct regular 1:1s, pipeline reviews, call coaching, and performance evaluations with Inside Sales Representatives and Sales Support Specialists.
  • Address performance gaps promptly through coaching, training, or corrective action.
  • Process & Optimization
  • Continuously improve inside sales processes, scripts, and cadences to increase efficiency and conversion.
  • Partner with internal teams to optimize CRM usage, reporting, and data quality.
  • Identify and implement best practices, tools, and enablement resources.
  • Cross-Functional Collaboration
  • Work closely with Marketing to align on lead quality, handoffs, and campaign follow-up.
  • Partner with Field Sales, SST's and CBS to ensure seamless customer experience and effective deal transitions.
  • Provide feedback to leadership on market trends, customer needs, and competitive insights.
  • Act as the liaison between the Inside Sales and Underwriting teams to facilitate clean new opportunity submissions and ensure accurate formatting and delivery of new business and renewal proposals.
  • Miscellaneous
  • Complete projects, as assigned, including reports, data entry and auditing, prospect mailings, etc.
  • Such other duties as assigned to assist the department or organization
What You'll Bring:
  • 3-5+ years of inside sales experience, with at least 2 years in a sales leadership or management role. Experience scaling or building an Inside Sales team preferred.
  • Producers license or ability to obtain a Producers license within six months of employment.
  • Proven track record of meeting or exceeding sales targets in a high-volume or transactional sales environment.
  • Strong coaching, communication, and performance management skills.
  • Experience using CRM systems (Salesforce preferred) and sales analytics to drive decisions.
  • Ability to motivate teams, manage change, and operate in a fast-paced environment.
  • Must be proficient in all Microsoft Office applications
  • Experience in the insurance industry preferred.
  • Excellent verbal and written communication skills required. Must have a good command of the English language (oral and written).
  • A professional appearance and telephone manner is essential.
  • Must be able to work in a fast-paced environment with demonstrated ability to handle multiple tasks.
  • Ability to deal with difficult people and problems.
  • Able to work well in a team environment and with a diverse group of people.
Salary Information:

In accordance with Maryland's Equal Pay for Equal Work Act, we are committed to providing transparent wage information for all posted job opportunities. The wage range for this position is $115,000 - $125,000 per year plus commission. Compensation is determined based on factors such as experience, qualifications, and internal equity.

Benefits:
  • Medical, dental, and vision insurance
  • Employer-sponsored Health Savings Account or Employer-paid enrollment in an Armada supplemental insurance plan
  • Flexible Spending Accounts (health and dependent care)
  • Employer-paid life insurance
  • Employer-paid long-term disability insurance
  • Short-term disability insurance
  • 401(k) retirement plan with employer match
  • Paid time off
  • Eleven paid holidays per year
  • Free access to onsite gym at Hunt Valley office location
  • Free Patient to Physician matching service
  • Free Travel Assistance program
  • Employee assistance program (EAP)
  • Employee referral bonus program - earn up to $1500 per hire
  • Professional development opportunities
  • Voluntary benefits and discount programs
  • Hybrid work environment (Tuesday - Thursday in office)
  • Company events
  • Employer-sponsored philanthropy initiatives

Armada follows a hybrid work structure where employees work in-office three days per week (Tuesday - Thursday) and remotely for the remaining two.

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