Operations Director Jobs in Erie, PA (NOW HIRING)

Director of Operations 1 - Parkhurst Dining

Are you looking for a values-driven environment with opportunities to learn and grow? Do you want to join a fun, supportive team where you can build lifelong relationships? At Parkhurst Dining, a brand of Eat'n Park Hospitality Group, we've been creating smiles since 1949-one guest, one meal, and one team member at a time. Now we're searching for a Director of Operations to join our team!

Eat'n Park Hospitality Group represents a diverse family of brands that span more than a dozen states across more than 150 locations and with nearly 10,000 team members. We are a family-owned and operated company with deep roots that inspire our future. Our enduring commitment to our Core Values and our shared purpose, "to Create a Smile," guide and fuel our growth as a group and as individuals.

As a part of the management team, the Director of Operations works under the direction of the General Manager at a unit with $3.51-7M in managed volume to plan, organize, direct, and lead a specific area or cost center within the client location. This position assumes responsibility for some or all of the following: budget compliance, sanitation, safety, health regulation compliance, food preparation, service of food, and staffing training and development; follows all systems and established procedures. The Director of Operations interacts with staff, customers, guests, and other facility department personnel. This individual coaches direct reports and/or ensures that hourly team members perform competently in their roles and achieve department goals.

WHY YOU'LL LOVE THIS ROLE?

As a Director of Operations, you'll be part of our enduring legacy and exciting growth. Here's what you can expect:

• Create A Smile: Lead your area to deliver exceptional guest experiences, ensuring every meal, interaction, and service meets Parkhurst standards.
• Join A Caring Team: Lead and support managers and staff in a collaborative, inclusive environment that encourages engagement and professional growth.
• Bring Your Energy: Take ownership of operations, including staffing, budgeting, and performance monitoring, to ensure efficiency and excellence.
• Connect With Heart: Build meaningful relationships with clients, guests, and team members, fostering trust, engagement, and satisfaction.
• Reach Your Goals: Grow professionally by leading operational excellence, team development, and strategic initiatives within your area.

WHAT MAKES YOU A GREAT FIT

We're searching for team members who welcome new challenges and care deeply about people. Every team member across the company plays a role in bringing our Core Values to life every day. In addition to aligning to our values, you'll be successful here with these skills and qualifications:

• 10+ years of professional experience, including 7+ years in food service management at an assistant director level or higher; degree in Culinary, Hospitality Management, Business, or related field preferred.
• Skilled in managing a specific area or cost center, ensuring quality, service, sanitation, safety, and regulatory compliance.
• Ability to monitor budgets, track costs, control waste and overproduction, and support revenue enhancement initiatives.
• Proven experience coaching, training, and supervising managers and hourly team members to achieve department goals.
• Strong focus on guest satisfaction, developing rapport with clients, and modeling hospitality excellence.

OUR COMMITMENT TO YOU

We believe our team members deserve the same hospitality we give our guests. Wherever you are on your journey, we offer rewards and resources to highlight the important moments, both at work and at home.

• Schedule: Full-time role averaging 50 hours per week, including evenings and weekends
• Health and Well-Being: Medical, dental, vision, life insurance, and 401(k), Paid Time Off
• Career Growth: Access to Smile Universe training and internal promotion pathways
• Welcoming and Fun: Free meals during shift, monthly family mean, and 20% discount at all ENPHG brands

Not the right opportunity for you? Share this job with a friend or search all careers at enphgsmiles.com

Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.