Operations Development Manager Jobs in Kansas City, MO

Summary

The Business Development Manager is responsible for the overall business production of assigned banking center. A successful Business Development Manager will build a profitable banking center through outside sales and promotion of bank products to qualified clients by ethical oversight of bank operations, and by fostering a positive environment that provides superior client experience and associate engagement. This is a unique opportunity for a highly motivated, results-oriented sales professional to build a banking center from the ground up. Experience as well as number of accounts, total deposits, and banking center profitability will create the opportunity for career progression.

Responsibilities

• Produces, measures, manages, and sets strategy for sales based on daily / monthly / quarterly / annual budgeted goals. Responsible for a majority of the new business for the banking center based on generating own leads. During the first year, and thereafter as needed, will follow leads generated from targeted marketing campaigns.
• Works closely with marketing and other retail teams in coordinating marketing campaigns and other sales activities; suggests areas of focus and marketing strategies.
• Responsible for reaching specified annual goals, including establishing a minimum of 12 COI connections; actively connecting with target client groups; and actively participating in civic leadership program, local Chambers of Commerce, and local high-impact not-for-profit organizations.
• Spends at least 80% of time in outside sales, marketing bank products to target clients outside the banking center by contacting potential consumers, businesses, and community/civic organizations to promote goodwill and generate new business; explaining appropriate bank products to target audience; interviewing clients to obtain information and explain available financial services; taking loan applications, quoting rates and closing loans with clients; cross selling new products to current bank clients. Expected to have at least 15 pre-set sales calls and an additional 20 other sales activities per week.
• Ensures client experience is "fast, easy, and personal" consistent with Company client service standards. This will be accomplished by modeling, training, and recruiting for correct behavior.
• Holds team accountable for banking center procedures to ensure profitable and secure business. Will delegate banking center operations such as confirming operation of video cameras and timely changing of locks and security access to limit unauthorized access to banking center and all computer programs.
• Holds team accountable for ensuring banking center premises constitute a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions; regular maintenance and cleaning of premises; adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for associates to conduct banking business.
• Responsible for knowing, following, and ensuring all banking center associates' adherence to all bank policies and procedures and applicable state and federal laws. Promotes ethical environment by modeling integrity and requiring ethical behaviors of all associates.
• Will typically supervise staff of approximately two associates, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing, and delivering performance evaluations, preparing, and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to associates to develop them and provide a career path for all associates whose performance supports promotion.
• Responsible for satisfactory outcome of audits/reviews by Compliance, Internal Audit, Deposit Operations, and other departments or regulatory bodies.
• Protect all client and bank information confidentially and follow all company policies.
• Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success).
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Working at the worksite during regular business hours and/or assigned hours.
• Other specified duties as assigned.

Skills

• Proficiency with Salesforce platform preferred.
• Proven track record of business development skills.
• Strong written and verbal communication skills.
• Proficiency with common computer programs (i.e. Windows, MS Office, email, etc.)
• Ability to be NMLS licensed and registered

Education & Experience

• Bachelor's degree preferred.
• 5+ years of outside sales experience required; financial services or technical sales preferred.
• 2+ years management/supervisory experience required; experience supervising sales staff preferred.
• Financial services aptitude.
• High emotional intelligence with proven ability to motivate and coach others.
• Understanding of retail banking loan and deposit products preferred.
• Travel within the local region is required. If transporting oneself, a valid driver's license in the state of primary residence is required.

Physical Requirements

The work environment is typical of a standard office or retail banking setting. The involves frequent, sustained periods of sitting but also frequent sustained periods of standing. The position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. The position requires the ability to transport oneself from one local work site to another local work site via automobile or other public transportation on a frequent basis. Exposure to the elements is possible while outdoors. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires occasional lifting and/or the exerting of up to 25 pounds of force.