Operations Development Manager Jobs in Biloxi, MS

At Singing River Health System, caring isn't just part of the job - it's in our DNA. Whether we're saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day.

With pride, passion, and commitment, we will improve health and save lives in our community every day.

Shift:

Location:

Position Overview:
The Workforce Development Manager for the Singing River Healthcare Academy serves as the day to day operational leader for the Academy's apprenticeship operating model, directly managing the educator team and ensuring consistent, compliant execution of the apprentice lifecycle end to end-from requisition alignment and cohort placement through candidate selection, onboarding/contracts, didactic instruction, and the transition to clinical practice.

This role ensures apprentices are appropriately placed in the lifecycle and that educator-led execution includes clinical placement, progress monitoring, remediation plans, and completion requirements when learners fall behind or need targeted support.

The Workforce Development Manager establishes a structured follow up cadence and uses defined measures of success to monitor apprentice performance and outcomes (e.g., adherence to the pre offer gate, progression visibility through didactic/clinical milestones, and cycle time improvements across the lifecycle). All duties are performed in accordance with Singing River Health System policies and applicable accreditation and governing guidance for healthcare employees.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education:
Bachelor's degree in Education, Educational Administration, Business Administration, Human Resources, Workforce Development, or a related field required.

License:
N/A

Certifications:
Association for Talent Development (ATD) preferred certification.
Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.

Experience:
Minimum five (5) years of progressive experience leading workforce development, education operations, or apprenticeship program administration within a healthcare, higher education, or workforce training environment.
Demonstrated experience directly supervising educators/instructors and managing day-to-day program operations across an end-to-end apprentice lifecycle (requisition/hiring readiness, onboarding/contracts, didactic progression, clinical placement, remediation, completion, and employment performance follow-up).
Proven track record in ensuring compliance with organizational policies and applicable accreditation/regulatory standards, and in using data (KPIs, reporting, outcomes dashboards) to evaluate program performance, implement continuous improvement, and respond to rapidly changing operational requirements.

Reports to:
Director, Human Resources

Supervises:
Workforce Development department personnel (Educators, Recruiter, and Academic Advisor)

Physical Demands:
Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.

Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands:
Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.
Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands:
Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.

This position requires travel throughout the SRHS service area using personal transportation. Occasional after-hours and weekend work may be required to support community events and meeting schedules.

Must be able to work independently, adapt to changing workload demands, set priorities, and establish and achieve goals. Must possess strong organizational, planning, and professional writing skills. Must understand fundamental automated data processing concepts and be able to quickly learn and navigate complex computerized and non-computerized information.

If you're looking for purpose, teamwork, and a place where what you do truly matters, you've found it. Let's do big things together. Apply now and join our team.