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Operations Control Jobs in Washington (NOW HIRING)

RATP Dev USA

Operations Supervisor

Washington, DC · On-site

The Streetcar Operations Control Center (SCC) Supervisor plays a pivotal role in supervising DC Streetcar operations and train movements along the H Street and Benning Road corridor. Using ...

RATP DEV USA

Operations Supervisor

Washington, DC · On-site

The Streetcar Operations Control Center (SCC) Supervisor plays a pivotal role in supervising DC Streetcar operations and train movements along the H Street and Benning Road corridor. Using ...

CGI Inc.

Operations Analyst (SRE)

Fairfax, VA · On-site

CGI's Advantage Cloud Operations is an SRE-driven operating model, anchored on an Operations Control Plane that unifies telemetry, event management, automation, and IT Service Management (ITSM). The ...

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Operations Control information

What is operations control?

Operations Control refers to the process of monitoring, managing, and optimizing an organization's day-to-day activities to ensure everything runs smoothly and efficiently. Professionals in this role are responsible for overseeing workflows, resolving operational issues, and ensuring compliance with company policies and procedures. They play a crucial role in minimizing disruptions, improving productivity, and supporting overall business objectives. Operations Control is common in industries such as logistics, finance, and manufacturing, where precise coordination and oversight are essential.

How does an operations control professional typically interact with other departments within an organization?

Operations Control professionals play a key role in ensuring smooth, efficient processes by closely collaborating with departments such as logistics, finance, and customer service. They monitor workflows, identify bottlenecks, and communicate updates or issues to relevant teams to maintain operational continuity. Regular meetings and coordinated reporting are common, as Operations Control acts as a central hub for aligning cross-functional activities and ensuring compliance with company standards. This collaborative environment helps quickly resolve challenges and improves overall organizational performance.

What are the key skills and qualifications needed to thrive as an operations control professional, and why are they important?

To thrive in Operations Control, you need strong analytical abilities, attention to detail, and a solid understanding of business processes or supply chain management, often supported by a relevant degree. Familiarity with enterprise resource planning (ERP) systems, data analysis tools, and risk management certifications is typically important. Effective communication, problem-solving skills, and the ability to remain calm under pressure help professionals excel in this role. These capabilities ensure smooth operations, minimize risks, and enable quick, informed decision-making in fast-paced environments.

What is the difference between Operations Control vs Operations Supervisor?

AspectOperations ControlOperations Supervisor
Primary FocusMonitoring and managing daily operational activities, ensuring processes run smoothlyOverseeing team performance, assigning tasks, and ensuring operational goals are met
Required CredentialsTypically requires operational certifications or relevant experienceOften requires supervisory or leadership experience, sometimes certifications
Work EnvironmentControl centers, operations rooms, or logistics hubsOn-site team management in operational facilities
Industry UsageCommon in logistics, manufacturing, transportation, and utilitiesCommon in retail, manufacturing, and service industries

Operations Control focuses on monitoring and managing daily operations to ensure efficiency, often working behind the scenes. Operations Supervisors lead teams, oversee performance, and implement operational strategies. While both roles require understanding of operational processes, Operations Control emphasizes real-time management, whereas Operations Supervisors focus on team leadership and task execution.

Is operations control a high paying job?

Operations control roles can offer competitive salaries, especially in industries like manufacturing, logistics, and transportation. Compensation varies based on experience, location, and company size, with higher-paying positions often requiring specialized skills and certifications. Overall, it can be a well-paying career path for those with relevant expertise.
Operations Control jobs near you
Infographic showing various Operations Control job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 9% Part Time, 3% Temporary, 6% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

IAD Operations Control Center Specialist

Sterling, VA • On-site

Swissport International AG
Transportation and Warehousing • 10K+ employees
Learn more about Swissport International AGexternal

$24/hr

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Swissport International AG rating

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
The Operations Control Center (OCC) Specialist serves as the station's OCC representative who manages daily tasks related to flight service capture, manpower planning & both internal and external communication The Specialist communicates with our airline customers, airport authorities and central planning team as well as the station management team. Specialists are expected to proactively manage the allocation of manpower to ensure our operational and financial KPIs are met.
The expected pay rate is $24/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities

  • Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
  • Produce daily KPI reports and conduct daily briefing with station management team.
  • Provide accurate and timely updates on flight information in various systems for billing, capturing flight information, irregularity information and tracking performance.
  • Handle all operational incoming and outgoing messages regarding flight times, load information, special services required, and regulatory information provided by our customers.
  • Handle all staff incoming and outgoing messages (sick calls, injuries, operational challenges)
  • Be first point of contact for all Customer Airlines and departmental representatives.
  • Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments.
  • Proactive dissemination of information to Regional Resource Analysts with respect operational changes and local challenges.
  • Consistent and accurate utilization of company tools, an OCC specialist navigates an average of 7-8 applications to capture service data, quality data and allocate resources.
Your profile
  • At least 1 year of operational experience, bachelor's degree Preferred
  • Good working knowledge of the issues involved in managing a labor-intensive workforce.
  • Excellent planning and communication skills.
  • Evidence of good level of people and operational management skills including leadership, resource management, planning, negotiation, communication, financial and HR skills.
  • Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment and security issues.
  • Ability to quickly and accurately assess situations and instigate corrective action.
  • Flexibility to work on various shifts - Days, Evenings, Nights, Weekends and Holiday periods in line with business demand and operational requirements.
  • Strong verbal communication, interpersonal and relationship-building skills.
  • Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus
What we offer
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!

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