Operations Control Jobs in Georgia (NOW HIRING)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. 

Delta's brand is built on industry-leading operational reliability and customer experience. Within Operations Planning & Performance (OP&P), the OCC Planning team serves as the analytical engine supporting the OCC Strategy organization. OCC Strategy acts as the strategic thought partner to operational leadership, helping the airline identify opportunities, improve decision-making, evaluate performance, and prepare for future operational challenges. 

The Analytics Leader plays a critical role in this mission by transforming operational data into actionable insights that support strategic planning, operational performance management, and continuous improvement efforts across the Operations Control Center (OCC). Working in close partnership with OCC Strategy leadership, the Analytics Leader leads analytical efforts supporting critical initiatives such as After-Action Reviews (AARs), seasonal planning, performance measurement, operational readiness assessments, and strategic operational studies. 

While OCC Strategy serves as the primary customer, the role requires maintaining a broad understanding of airline operations and collaborating across Flight Control, Operations Management, Crew, ACS, TechOps, Meteorology, and other operational stakeholders to connect operational execution with future planning and strategy. Through data-driven analysis and storytelling, the Analytics Leader helps leaders understand operational outcomes, identify underlying drivers of performance, evaluate strategic initiatives, and develop recommendations that improve future reliability and operational effectiveness. Successful candidates are naturally curious, highly analytical, and comfortable operating in ambiguous environments. They seek to understand not only operational outcomes, but the underlying drivers that influence those outcomes and the opportunities available to improve future performance. This position requires strong communication skills, strategic thinking, and the ability to influence decision-making through data-driven storytelling and analytical rigor.

Responsibilities:

• Serve as the primary analytical partner to OCC Strategy by leading analyses that support OCC strategic planning, operational readiness reviews, performance evaluations, and executive decision-making
• Lead analytical support for Winter Planning, Summer Planning, and station planning efforts by evaluating historical performance, weather impacts, operational constraints, network vulnerabilities, and recovery outcomes
• Measure the effectiveness of seasonal planning initiatives and operating strategies and translate findings into recommendations that improve future seasonal execution
• Partner with OCC Strategy to lead Post-IROP After-Action Reviews (AARs), seasonal retrospectives, and operational scorecards used to evaluate operational effectiveness
• Develop performance frameworks and measurement methodologies that convert lessons learned into actionable improvements for future planning, operating procedures, and OCC strategy.
• Build deep understanding of OCC operational processes, technologies, decision-making frameworks, and business challenges through close partnership with Flight Control, Operations Management, Crew, ACS, TechOps, Meteorology, and other stakeholders to ensure analytical recommendations are operationally feasible and aligned with future strategic needs.
• Independently lead projects from business problem definition through implementation, including methodology design, data acquisition, analysis, recommendation development, and executive communication.
• Conduct strategic studies related to topics such as delay propagation, proactive cancellation effectiveness, resource fragility, recovery effectiveness, diversion performance, and future operating strategies.
• Build datasets, scorecards, dashboards, models, and decision-support tools that improve OCC Strategy's ability to measure performance, evaluate operational strategies, and make informed decisions.